Worth the Drive. - jenrip
My husband and I decided it was time to trade in our older car for a newer one. We looked locally, but could not find what we were looking for until my husband found the exact Dodge Charger we wanted online. I called the night before to make sure it was still there and Andrew was wonderful on the phone. I drove 1 1/2 hours with my mother and 2 young kids. We got there before the dealership actually opened, but Brad the manager greeted us with a smile and got the ball rolling. Jake was a wonderful salesman to work with. He explained the car well along with how to use many of the features (as I am a dinosaur when it comes to technology). He was even great with my kids and my 4 year old had to give him a hug before leaving. Brad gave a very fair price on our trade in. We got exactly what we wanted, in the price range we wanted and were treated with 5 star service the whole time. Definitely worth the drive. Oh yeah, and the Charger is kick xxx too!!!
Exceptional environment all around - Jimklim
My experience from the time I drive up to the time I drive away in a new truck was nothing short of amazing. Super friendly staff, Harrison my salesman listened to my Marine stories longer than any man should have to endure but he was virtuous and inviting the whole time. The dealership went out of their way to adjust prices on their truck and give me more for my trade just to fit in my budget. I'll be buying from them from now on!
Best Experience! - Happy Jeeper
Sam Barta was excellent to work with, as was everyone one I interacted with. I had been to two other dealerships prior to Gandrud and the experience was night and day. Thank you Sam!
Pure Excellence! - Tinad
Charlie suggested a Black 2015 Jeep Patriot. Local trade with low miles and warranty. I love it! No pressure and very helpful answering my questions.
comfortable, no pressure! - ford girl
The salesman was very knowledgeable, and made the purchase a pleasant experience, no pressure or following us around, and when it was time for us to make a decision, he told us to take our time and he'd try to work with us to find common ground!
Great customer service. - Schroeder
We have bought one new and 6 used vehicles from Kayser Chrysler of Watertown since 2000. We appreciate their sales and service. We would recommend Kayser to anyone..
New Jeep for me! - Settergirl
Scott Hytry is probably the nicest sales rep out their. Got the job done efficiently,professionally and had all day for me. I also felt Pete Erkkila totally made me feel like family was super kind and made things work out for me too as well as Pedja. Overall excellent experience. Being a women I was a little nervous with out my husband to help with this deal but was extremely well taken care of!
Very friendly and customer involved - Coach
I had a excellent experience and I am very pleased with my purchase. Lauren was great and really took care of me! She is a great asset to the whole car buying process!
I hate dealerships BUT!........ - Shanedow9211
So I've owned nothing but dodge in my life.
I'm up to four chargers and one challenger.
Needless to say I hate dealerships, but ! This one really helped me out. I got financed with a bankruptcy, 542 Fico, but I put $6,000.00 down.
They shoulder me one car I didn't car for and then they helped me out with a 2015 challenger.
I love the car and they really mean no hassle.
Things they could improve on.
1. Knowledge of what every vehicle comes equipped with/options and can speak intelligently on them.
2. Time management. I figured I'd be in and out in two hours.........4 hrs later...... I know they worked as fast as they could but there best wasn't good enough.
they were polite and any salesman would help you. Not just your sales man who was running around doing other things.
I don't know, over all I would do business with them again.
Chuck Speckman - achudgar
He does a wonderful job. That is the reason why I bring my Chrysler and Lexus for service for last 25 years. Great Service Dept.
Great experience - Ninjatinner
I called in a request to this dealer late on a Friday afternoon. I was preapproved through my credit union for financing and knew exactly the vehicle I wanted to purchase. By Monday at noon, they had a list of Wrangler Unlimited Rubicons for me to choose from.
The first Jeep I picked didn't work out. The dealership that had it wouldn't transfer it. So, I picked a different one. They went to the other dealer, picked it up, brought it back, cleaned it up and had it ready for me the Friday following my initial call. I couldn't be happier with the Jeep!
This was my third new car purchase in the last 7 years. I've also purchased several used vehicles, both from dealers and private parties over my driving career. This was by far the most comfortable, laid back, and simple purchase I have ever made. I got all of the customer service that one would expect from a family owned business, and then some.
Kurt Wahl was my salesman. What a guy! He bent over backwards to make this deal happen. I worked with Steve Colich on Kurt's day off, he helped me find Jeep #2.
Kevin Skyberg helped me out with the financing, absolutely zero headaches.
Dan Kwilinski was a refreshing change . - Yeti one
Dan was direct and to the point. He answered my internet inquiries promptly and we made deal shortly after seeing the vehicle. He was very informative during the delivery process with technical know how.
A pleasure to work with!
TIM and STEVE were awsome - wolferschmidt 75
after going to another Wausau dealer we got a better deal on a different manufacturer and vehicle. We found the jeep was a much better choice than the escape . great sales staff and service crew
excellent - brhconstruction
I have bought several trucks at Gilbert's in the past ten years, they are one of the only dealers that will go above and beyond for their customers. I truly believe they would rather lose money than have an upset customer. This is a rare value to find in today's auto business.
Great customer service! - Judy.C
No need to shop the competition! The salesman Joe.E was very considerate to work around my schedule. I was in and out with my new Renegade in about an hour. Thanks again!
SERVICE - Olivia07
THIS IS A FIRST CLASS DEALERSHIP , WITH GREAT PEOPLE TO SERVE THE CAR OWNERS !!!!! TWO THUMBS UP !!!! ???????? ALL THE WORK DONE AND RELATED ITEMS TO SERVICE HAS BEEN A PLUS ,,,,,!!!!! ????????
New vehicle purchase - Happy Camper
I rarely do reviews for product or services but I felt a need to share our vehicle buying experience. My husband and I decided we needed to purchase a 2500Ram pickup to haul our camper. The Internet is a wonderful place to do your homework in regards to looking at several dealerships for the truck that had the features we wanted, in the price range we needed to be. In the beginning of the process we felt it was necessary to look at the bigger dealerships for the best deal,because of the volume that they deal with. What we found was Homan in Waupun, they gave us small town service and worked with us to achieve our goals, it was a stress free experience, and we couldn't be happier with the wonderful service we were given. We would recommend Homan in Waupun to everyone!
Ram Truck 2016 - ChicagoBearsFan
Best Dealership Ever - worked with Steve Halbach very patient salesman - very knowledgeable. Helped us with our selection! Purchase a new Ram Truck that they had a special on this was the best place and options! Lots to choose from. Worked with Robert Haisler he was great with all the paperwork. Will be returning for wife's car - Happy Customers!!!
Vehicle Purchases - RetiredWIMedic
I have been a customer of Neuville Motors, now specifically Neuville Chrysler-Dodge-Jeep-Ram for over 23 years, ever since my family got out of selling new/used cars. Between my immediate family and myself we have purchased 12 new and used vehicles since 1991. A few of those vehicles we purchased were not initially on their lot either, but they were very willing to work with other dealerships to get us the vehicle we really wanted. In every case Jeff then Todd went above and beyond to make the purchase happen while keeping it fair for both parties concerned. And all the other sales staff were happy to answer questions if Jeff/Todd were not available.
I cannot recommend Neuville's more highly, if I could give then 10 stars out of 5 I would. I have no doubt I will buy my last vehicle from them, no matter how many years I still live.
If you don't at least talk to them before getting a vehicle I doubt you got the best deal possible.
WHAT A CONCEPT!!!! A DEALER OWNER WHO IS ON STAFF... - 1234wendy
WHAT A CONCEPT!!!! A DEALER OWNER WHO IS ON STAFF EVERYDAY! AN OWNER THAT TAKES CARE AND PRIDE IN HIS BUSINESS AND HAS THE AUTHORITY TO MAKE EXECUTIVE DECISIONS. THIS DEALER IS ABLE TO RESPECTFULLY WALK YOU THRU EVERY DOLLAR YOUR SPENDING WITH A FULL HONEST EXPLANATION AS OPPOSED TO SOME SALESMAN RUNNING BACK AND FORTH TO A FLOOR MANAGER WITH NUMBERS PLAYING GAMES AND WASTING HOURS AND HOURS OF YOUR TIME! OWNER BRENT REED MAKES YOU FEEL COMFORTABLE IN UNDERSTANDING YOUR COSTS FROM START TO FINISH NOT TO MENTION HAS THE ABILITY TO REALLY TRULY KNOCK THE PRICE DOWN WITHOUT HAVING TO ASK PERMISSION! HE IS THE REAL DEAL! HE WORKS EVERY DAY AND CARES ABOUT HIS BUSINESS AND HIS CUSTOMERS. THIS IS A VERY RARE COMMODITY IN THESE TIMES, A DEALER OWNER THAT SHAKES YOUR HAND AND LOOKS YOU IN THE EYE ! DOESN'T BLOW YOU OFF WITH AN E MAIL OR A TEXT. THIS IS MY LAST STOP, I WILL BE A LIFE LONG CUSTOMER AND RECOMMEND EVERYONE WHO IS LOOKING TO PURCHASE A VEHICLE TO REED. THANKS BRENT WENDY M
Best Saleswoman - Farzaneh
I love quality and professionalism of Ms. Julie Gordon where she offered such an experience and expertise. She helped me to buy a great car with an excellent price. Farzaneh & Billy Sparks
First Oil change since bought new jeep - Jodi
Very courteous and professional staff. The oil change was done within time frame they stated. They even washed my vehicle - big plus. Troy is nice to deal with.
Great Service - Jackhammer
Great and fast service. I called the night before and got an appointment. When I arrived they were courteous and ready for me. Great waiting area
Best Service Around - Nricco
Had a great experience. Salesman cared more about my needs, rather than making money. Another bonus, is they weren't pushy..I will DEFINITLY be coming back when I decide to purchase again
A great experience - Kauffman2
We had a great experience, We purchased our last 2 vans there and are extremely satisfied! They offer on going service on our van. Its great!
Great experience!!!!!! - Karon
I purchased a 2016 Chrysler 200 today! I got a great deal including my car trade in, financing and was treated so well by Bruce Roman, salesman & business manager Kara Nicholson. All my questions were answered and I was thoughly informed about my new car and options. I received excellent service and would highly recommend Frank Boucher!!!!!
Quick, easy, and great prices! - AndyD
I came knowing basically what I wanted in a used vehicle. I talked to Dan D. He listened to what I wanted, they didn't have anything in stock that met my needs, so he said he would find me a vehicle. Within a couple of days Dan found me exactly what I wanted at a great price. This was only the second time I have had what I call a great experience at a dealership, and Both times it was working with Dan.
Supreme sales staff even better service staff - Beast owner
Larry in sales goes out of his Way to make sure you are happy and consider all needs before buying a vehicle. And he makes sure you know when to come in for your first service appointment
I would buy another vehicle from them - urcwbtsr74
Today I bought my first car from this Russ Darrow dealership. Our salesperson was very knowledgeable, and found exactly what I was looking for. I would highly recommend the Russ Darrow Group to a friend. I would buy another vehicle from them in the future.
Good Experience - traveler tom123
I had to have a transmission replaced on a Chrysler Pacifica that I purchased from another dealer. Worked with Gene the service manager. Gene provided me with options and costs. He treated me very well. Dealer provided me with a loaner even though I had not purchased the care there. It did take a little bit to get the job done (not there fault). All in all very pleased thus far with the work that has been done as well as the eagerness of the Reilly staff to help me out.
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