My experience at Hemborg Ford purchasing a vehicle was - lex.cain
My experience at Hemborg Ford purchasing a vehicle was off to a smooth start however, I have hit a few bumps in the road since that led me to 4 instead of 5 stars. My seller Selena was very knowledgeable, kind, and accommodating. You could say she held my hand every step of the way including helping me with car insurance options and riding with me to return my rental. I felt comfortable that she was knowledgeable, knew her product specs well, and didn't push to oversell something that I could not afford. Ricky and Dustin helped me with the financing​ portion, they were both sweet, straight forward, and made it simple and easy to understand. Cut to, that same day I get the car home only to find that the right side rear passenger door didn't open. The child safety latch was stuck and once I finally got it to unlock, the entire inside door panel completely came off. I rushed the vehicle right back to Hemborg, the service team was equally as welcoming and helpful as the sales team. They made sure not to make me wait too long, they offered me refreshments, and thoroughly went over and understood my concerns. Sadly, the right rear passenger door child safety lock is still stuck and the inside door panel still sounds loose. This time I am unable to get the door open at all so I will end up having to repeat the cycle again. I have also had to bring it in a second time to update the preprogrammed car keys and computer system that showed an inaccurate standard compass, date, and time. I would like to point out that the 4 stars are not a representation of the entire team or their customer service, rather a representation of the dealerships standards, safety regulations, and the quality of vehicles they confidently offer to the public.
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