Worst dealer service and parts department ever! - brucecaruso
Worst dealer service and parts department ever!!! If I could give them a 0 stars I would. Previously waited almost an hour to check on a part at the parts desk. Also just went there for a flat tire, waited 2 hours to be told the tire can not repaired, which was obvious by the damage and included picture. After being without a vehicle for 3 days, and checking every day, being told they were waiting for claim approval, I found out that claim was never submitted by Bob and the dealership!!! This was confirmed by the Ford tire care team. What sort of a company would lie to their customers face daily and leave them without a vehicle? If I hadn’t pushed the issue I would guess I would be waiting at least a week given that I only learned the truth on a Friday evening. Do not trust this dealership, whether it is Fullerton or Performance.
Read More