Richard Klaben | Page 10

Louis Polos, and everyone at Klaben was just fantastic, i wouldn't go anywhere else to buy or lease a car or truck! Thank you for all your help!!! wouldn't go anywhere else to buy or lease a car or truck! Thank you for all your help!!! More

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Mike is always amazing. He goes above and beyond to make every step of the buying process easy. He treats us like family. Couldn’t ask for a nicer person! He goes above and beyond to make every step of the buying process easy. He treats us like family. Couldn’t ask for a nicer person! More

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We had an excellent experience leasing our explorer from Michael Cooney. He always provides the best service. The financing process with Denise was quick and easy. We would not buy a car from any other deal Michael Cooney. He always provides the best service. The financing process with Denise was quick and easy. We would not buy a car from any other dealership! More

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Really Really REALLY Helpful and Caring. They made absolutely sure that I was able to get into a car despite a couple bumps I had regarding my credit and made sure that it was a good fit reg They made absolutely sure that I was able to get into a car despite a couple bumps I had regarding my credit and made sure that it was a good fit regarding payment and what I wanted. This isn't the type of dealership to just want to "make a sale" they are much more than that. They really made me feel valued as a customer and honestly safe in my decision to buy from them. I know that they definitely have made a lifetime customer here. I'll also definitely be referring coworkers and family and friends here as well. Mr. Klaben himself even met with me to ensure that I got the best deal and even helped refer me to better attorneys regarding a personal situation. Which he didn't have to do at all. My dealer Mike Uzl also made sure to lay everything out for me and made sure I understood everything perfectly! Had no problem going over things a couple of times and no problems taking about 50 questions at a time haha. I'm not car savvy so I got confused quite a bit and his presence and overall attitude was extremely professional and comforting. I appreciate when people don't treat me like I'm dumb in these situations. I've gotten it quite a bit from other places. When I walked in I was overwhelmed and stressed out and by the time I got in my car and drove away I felt relaxed and confident I made the right decisions overall. More

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Although rating the people above topnotch, I must say the ENTIRE Klaben Team is outstanding. Walking into this dealership you feel comfortable and not pressured like other dealerships. Everyone is accommodat ENTIRE Klaben Team is outstanding. Walking into this dealership you feel comfortable and not pressured like other dealerships. Everyone is accommodating and friendly. We have dealt with the sales team, service team and Quicklane across the street. Can't say enough about this dealership-they make you feel like family. You will not be disappointed. More

by bstrig Verified Customer Verified Customer

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Always a very pleasant atmosphere and great people to work with. Everyone in my family has bought a Ford from Klaben. The service department is excellent too. They fix what my truck needs and bring it ba work with. Everyone in my family has bought a Ford from Klaben. The service department is excellent too. They fix what my truck needs and bring it back clean. Very convenient to say the least!!! Would recommend them to anyone needing service or a new vehicle. More

by ENDODAVID Verified Customer Verified Customer

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I have purchased more than 10 vehicles from the Klaben Family and every experience has been excellent. Everyone there has been great Rich, Louis, Roscoe and Angela exemplary. Keep up the good work . Family and every experience has been excellent. Everyone there has been great Rich, Louis, Roscoe and Angela exemplary. Keep up the good work . More

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The events of this past year have made it far more complicated to lease or purchase a vehicle. My wife and I knew months ago our lease contract would be ending in late July. I received a call from B complicated to lease or purchase a vehicle. My wife and I knew months ago our lease contract would be ending in late July. I received a call from Bo Stewart of Klaben Ford Lincoln back in March letting me know that Doug Carter our salesperson of many years had retired and that he would be taking care of us for future lease and purchase arrangements. Bo suggested we set up an appointment with him well in advance of our lease end to go over our purchase/lease options as replacement vehicles on the lot were few and new vehicle orders required more lead time than usual. I met with Bo in mid-April and we went over my options and I also test drove two vehicles a new Bronco Sport and an Edge Titanium, both very nice SUVs. Bo quoted me a lease payment based on the 2022 Edge Titanium I had just driven. I told Bo we needed time to consider our options. Bo reminded me of the additional lead time necessary to order a new vehicle and also the limited inventory on their lot. Bo asked if he could give me a call every couple of weeks to keep me aware of the new vehicle order situation, the Klaben inventory and to determine if I had made a lease end option decision. Bo stayed in touch as promised over the months and we decided to buy the 2019 Edge ST we were currently leasing that had only 19K miles on the odometer. My wife and I set up an appointment with Bo to make the final arrangements. We purchased the Edge ST as- well-as an Extended Service Contract to add peace-of-mind to our future driving. Once again the Klaben F-L team delivered! Rich Klaben and his daughter Christine took a personal interest to ensure my wife and I were aware of all the options that Klaben FL could provide and additionally to ensure our complete satisfaction throughout the entire process. The turnover from our previous salesperson Doug Carter to Bo Stewart went flawlessly. Jenn Bowen handled the financials, paperwork and kept things light hearted and efficient. It doesn’t get any better! The team at Klaben F-L knows that selling or leasing a vehicle is a personal transaction; you cannot duplicate that great personal feeling with a computer, cell phone and a truck. Rick and Pam B More

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Everyone very friendly and helpful, searched for what we wanted. No pressure, listened to what we wanted. Definitely would recommend this dealership. wanted. No pressure, listened to what we wanted. Definitely would recommend this dealership. More

by AMATHES Verified Customer Verified Customer

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I’ve purchased dozens of vehicles from Klaben, Fords, Lincoln’s, and Jeeps, and have always had a great experience. The buying experience is easy, fair, and honest and service is top notch. Lincoln’s, and Jeeps, and have always had a great experience. The buying experience is easy, fair, and honest and service is top notch. More

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