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Richard Klaben
Refer Me
858 Reviews
I started in 1974 washing cars and thereafter filled many positions and assumed added responsibilities within the Klaben Auto Group prior to attaining my current leadership position. With the guidance and mentoring I received from my Father, Al Klaben Sr., I have remained true to the core principles upon which our business was founded. Customer Driven - Integrity - Hard Work - Commitment to Excellence - Continuous Improvement. Customers are the foundation of our success! We have a team of quality individuals who work together to leverage our collective resources with the intention of delivering customer experiences that stand apart in an atmosphere of transparency, trust and respect. We share one common goal, to deliver the best value to our customers, team members, partners and communities. I'm proud to be a part of the Klaben Team. Family comes first and I'm blessed with 4 incredible children and a very special & supportive wife. Call 330.673.3139 ext 308
Read moreDealership Experience
43 yrs, 4 mos
Industry Experience
50 yrs, 5 mos
858 Reviews
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858 Reviews of Richard Klaben
April 17, 2023
I am always amazed with the quality of service and the level of professionalism that is experienced when taking my truck to Klaben Service Center. Kim represents Klaben greatly - helpful, knowledgeable a level of professionalism that is experienced when taking my truck to Klaben Service Center. Kim represents Klaben greatly - helpful, knowledgeable and customer focused. More
by marf2007
Verified CustomerOther Employees Tagged: Kim Wolfram
Helpful 
March 06, 2023
Fantastic experience! Although it took 18 months to get everybody was super about the process thanks a million Although it took 18 months to get everybody was super about the process thanks a million More
by Bcspecial01
Other Employees Tagged: Mike Cooney, Mona Crooks, Joe French, Christine Klaben, Jennifer Bowen, David Mitchell, David Klaben, Angela Mazzagatti , Denise Miller
March 02, 2023
Sparkling clean service department. Love that! Super warm welcome. First of two issues fixed by thoughtful mechanic (Way to go Mike!) who dug right in with me and offered a solution t Love that! Super warm welcome. First of two issues fixed by thoughtful mechanic (Way to go Mike!) who dug right in with me and offered a solution to the Sync issue I had before I even got out of the car. Trailer hitch I wanted installed beautifully while I sat with coffee working on my laptop in their business center till I drove off happilly in a newly washed car. :-) More
by Reneeswish
Other Employees Tagged: Chris Moldas, Christine Klaben, Jennifer Bowen, David Klaben, Michael Albritton
March 01, 2023
Mike did a very good job handling the buyout of my leased 2020 Continental including delivery. 2020 Continental including delivery. More
by dick7
Other Employees Tagged: Mike Cooney, Kim Wolfram, Angela Mazzagatti
February 13, 2023
I love this place. I took my highlander car to do touch ups and they did an excellent job. The manager and staff were kind and friendly. I felt home. I will go back I took my highlander car to do touch ups and they did an excellent job. The manager and staff were kind and friendly. I felt home. I will go back for sure to that place when and if needed. More
by Sam Shiyab
Other Employees Tagged: Christine Klaben, Rob Simon, David Klaben
February 12, 2023
Louis did a phenomenal job and took excellent care of my husband and I. He made the process extremely smooth and really listened to our wants and needs. Mr. Klaben took excellent care of us as well! He took husband and I. He made the process extremely smooth and really listened to our wants and needs. Mr. Klaben took excellent care of us as well! He took the time to sit with us and share his knowledge and expertise which in turn made us feel important and comfortable. We have nothing but nice things to say about our first experience at Klaben and will continue to do our business there! More
by Remeachj
Other Employees Tagged: Christine Klaben, Jennifer Bowen, Louis Polos, David Mitchell
February 12, 2023
From Rich Klaben to Scott Burghardt, to Christine Klaben, Angela, Jenn, Steve - Best customer service ever. Always respected my wishes and spoke to me, not at me. The entire sales force feels like a family t Angela, Jenn, Steve - Best customer service ever. Always respected my wishes and spoke to me, not at me. The entire sales force feels like a family to me and that’s why I’ll always return to Klaben. I have to say Scott Burghardt is a real professional even though I tried throwing him off his game at times, (Jokingly of course) he remained vigilant, courteous and professional. Thanks to David Klaben for recommending him to me. I highly recommend Klaben for their atmosphere of respect for their customers and themselves. Can’t leave out the Service department Tom Alcorn and Sean are top notch Managers who I enjoy thoroughly in our conversations. They really go above and beyond to make my service appointments go smoothly. From Mario, to Kim, Mona, Mike and all the rest of their team - Congratulations ! Always remember, like I did with Nestle “Be consistent and fair with whoever you come into contact with” That mindset is what taught me that people -everything, whether it’s business, manufacturing or customer service - A company is only as good as the people who work there. Treat them with respect and it will come back to you two fold. Thanks for all your efforts as I truly appreciate you all. John and Becky Trigilio More
by jjtjr57
Other Employees Tagged: Artie Gissinger, Tom Alcorn, Christine Klaben, Sean Bradford, David Klaben, Scott Burghardt, Angela Mazzagatti , Steve Opalko, Mario Palomba
February 09, 2023
The service writers was very knowledgeable and helpful. It did not take long for the service to be done. It did not take long for the service to be done. More
by Art N8RKA
Other Employees Tagged: Mike Brandvold, Wayne Smith
February 07, 2023
Excellent customer service! ! Always works with customer schedule & provide rides, so you are not stranded 💗 ! Always works with customer schedule & provide rides, so you are not stranded 💗 More
by MKGWEN
Other Employees Tagged: Terry Baughman, Kim Wolfram, Carl Bujorian, Tom Alcorn, Christine Klaben, Christopher Volk
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