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Riley Flenniken

Overview Reviews (47) Inventory (226)

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Riley Flenniken

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Riley Flenniken | Page 2

Service Advisor

Burnsville Toyota

14730 Buck Hill Rd.
Burnsville, MN 55306

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4.6

47 Reviews

Overview Reviews (47) Inventory (226)

4.6

47 Reviews

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47 Reviews of Riley Flenniken

February 29, 2024

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1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 More

by CORYPAULSEN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dave Grosulak, Mark Stibal, Cole Mitchem, Jason Colby, Neil Knutson, Tyler Johnston, Sean O'Driscoll, Mario Najera , Kyle Towberman

Helpful 0

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Mar 04, 2024 -

Burnsville Toyota responded

Thanks for letting us know of your complete satisfaction, Cory. We pride ourselves on our customer service and I am glad we met our goals during your visit. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

February 24, 2024

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Employee Rating

always fast- courteous - professional service ! they have a spacious waiting area with beverages and snacks . they have a spacious waiting area with beverages and snacks . More

by LTW

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dave Grosulak, Mark Stibal, Cole Mitchem, Jason Colby, Neil Knutson, Tyler Johnston, Sean O'Driscoll, Mario Najera , Kyle Towberman

Helpful 0

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Feb 27, 2024 -

Burnsville Toyota responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. I look forward to working with you again soon! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

February 24, 2024

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Employee Rating

Great dealership great service! Explained everything that needed to be done and the timeline. Great experience! Explained everything that needed to be done and the timeline. Great experience! More

by KLEBOEUF1005

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 27, 2024 -

Burnsville Toyota responded

Thank you very much for taking the time to leave us a great review! I am pleased to hear about your great experience at Burnsville Toyota! If there is anything else we can do for you, please feel free to give me a call. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

February 21, 2024

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Employee Rating

Excellent service and amazing staff yo work with. I like the free car wash after you get your vehicle serviced! I like the free car wash after you get your vehicle serviced! More

by MRBALSAMO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dave Grosulak, Mark Stibal, Cole Mitchem, Jason Colby, Neil Knutson, Tyler Johnston, Sean O'Driscoll, Mario Najera , Kyle Towberman

Helpful 0

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Feb 23, 2024 -

Burnsville Toyota responded

I am glad to hear you enjoyed your recent visit to our service department. At Burnsville Toyota, we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

February 19, 2024

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Employee Rating

This visit was nice, not a long wait time for an oil change with an appointment scheduled. change with an appointment scheduled. More

by MICHAEL.VAWRACZ

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 21, 2024 -

Burnsville Toyota responded

Thank you for your outstanding rating of our service department, Michael. I appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

February 17, 2024

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I got service done in a very timely matter. It was done when I was at work. It was done when I was at work. More

by BKELLEY6

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cole Mitchem

Helpful 0

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Feb 21, 2024 -

Burnsville Toyota responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

February 09, 2024

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Employee Rating

Disappointed , service used to be faster and better, so very disappointed to say the least very disappointed to say the least More

by PAULERIK1945

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Helpful 0

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Feb 12, 2024 -

Burnsville Toyota responded

Thank you for your feedback, Paul. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

February 04, 2024

Dealership Rating

Employee Rating

I don’t have much to say but I am always satisfied and keep up the good gob thanks keep up the good gob thanks More

by zerufanta1

Verified Customer

Service Price Transparency

Workmanship

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dave Grosulak, Mark Stibal, Cole Mitchem, Jason Colby, Neil Knutson, Tyler Johnston, Sean O'Driscoll, Mario Najera , Kyle Towberman

Helpful 0

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Feb 06, 2024 -

Burnsville Toyota responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

February 03, 2024

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Employee Rating

My experience at this dealership was far superior than any other dealership I visited. All staff were very knowledgeable and made the process of buying a vehicle enjoyable! I test drove a RAV4 and loved i any other dealership I visited. All staff were very knowledgeable and made the process of buying a vehicle enjoyable! I test drove a RAV4 and loved it. But I purchased a Highlander XLE which had more room. I love it! I am impressed with the caring culture at this dealership. I wish more businesses adopted this caring culture. I highly recommend buying a vehicle from Burnsville Toyota!! More

by ww13073

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Caleb Harmon, Jeff Coleman

Helpful 0

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Feb 06, 2024 -

Burnsville Toyota responded

I appreciate your input! I am glad to hear that you are consistently impressed with the service we offer here and our team. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

January 30, 2024

Dealership Rating

Employee Rating

Always quick and great service, customer service is always great, service always explained to me at every visit always great, service always explained to me at every visit More

by DENIRIKKHI

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ben is one of your best

Helpful 0

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Feb 01, 2024 -

Burnsville Toyota responded

Thank you for your outstanding rating of our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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