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Mercedes-Benz of Hagerstown

Hagerstown, MD

4.9
2,356 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,356 reviews

March 21, 2024

Lexi was awesome! Best car buying experience we’ve ever had! Class act! Thank you! More

by SUEDEWITT8
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lexi Livelsberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

Mercedes-Benz of Hagerstown responded

Congratulations from us all here at Mercedes-Benz of Hagerstown on your new car! We are so glad you had a five-star buying experience with Lexi. Enjoy the ride!

March 20, 2024

Lexi was the best! Professional, kind, considerate, patient. She made the entire process fun and exciting! P More

by jillcrayne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lexi Livelsberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Mercedes-Benz of Hagerstown responded

Jill, we're delighted to know that Lexi made your experience at Mercedes-Benz of Hagerstown fun and exciting! Thanks for sharing this with us.

March 09, 2024

Rob was professional, friendly, efficient and helpful. I love the car, the service and the deal. Great experience. This dealership has come a long way in the last five years. They are no longer stuck More

by Robinjjohnson68
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Mercedes-Benz of Hagerstown responded

Robin, it's fantastic to know that Rob and our team at Mercedes-Benz of Hagerstown provided you with a great car-buying experience. We appreciate your recommendation! Enjoy the ride in your new vehicle.

March 09, 2024

Barry and this dealership were a joy to do business with. There was no sales pressure at all. Barry spent 2 hours orientation us to the cars tech features and promised to show us more at our next visit. Ever More

by ma-joe
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2024 -

Mercedes-Benz of Hagerstown responded

We're delighted to know that you had a great shopping and buying experience with us at Mercedes-Benz of Hagerstown. It's wonderful to see how much you appreciated Barry's assistance, especially his tech features orientation! We look forward to your next visit.

March 08, 2024

, friendly, helpful, pleasant and knowledgeable to deal with. Not pushy. Dealership was clean and bright. More

by REIDY660
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christine Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lexi Livelsberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2024 -

Mercedes-Benz of Hagerstown responded

We're glad to know you had a pleasant experience at Mercedes-Benz of Hagerstown! We strive for our dealership to be welcoming and informative. Thanks for the positive feedback, we appreciate it!

March 07, 2024

We had an excellent experience working with Barry at Mercedes-Benz of Hagestown to purchase our CPO Mercedes. He was responsive and proactive with every aspect of the purchase process, including with tr More

by Will
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2024 -

Mercedes-Benz of Hagerstown responded

Will, it's great to know that Barry and our team at Mercedes-Benz of Hagerstown provided you with an excellent experience. Thanks for the glowing recommendation - enjoy the ride in your new set of wheels!

March 05, 2024

Our 2024 Is the third vehicle we’ve purchased at this dealership and with Barry London. Everyone at MB of Hagerstown has always treated us well. Barry is very concerned about the sale and making sure the More

by pdfromwv
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2024 -

Mercedes-Benz of Hagerstown responded

It's fantastic to know that you've had consistently positive experiences with us at Mercedes-Benz of Hagerstown! We appreciate your recommendation and are glad our team, especially Barry, has been able to make the car buying process smooth for you each time. Enjoy your new ride!

March 05, 2024

Friendly, honest people. No sales pressure. Great service.. Knowledgeable people. Friendly cashiers. Helpful people. Waiting room could use some improvement. More

by Ykn
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Mercedes-Benz of Hagerstown responded

We appreciate your feedback! It's great to know you found our team at Mercedes-Benz of Hagerstown friendly, honest, and helpful. We'll definitely take note of the waiting room for future improvements. Thanks again!

March 04, 2024

Thank you Barry London! What a great experience with the purchase of our beautiful Mercedes. You made the process so special and easy. Your knowledge of Mercedes and how eve More

by melodyminnick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2024 -

Mercedes-Benz of Hagerstown responded

Melody and Greg, it's fantastic to know that Barry made your Mercedes-Benz purchase a memorable one! We're grateful for the feedback and hope you enjoy every mile in your new ride. Thanks for all your support of Mercedes-Benz of Hagerstown!

March 03, 2024

The sales agent that my wife and I worked with (Barry London) was very knowledgeable about the vehicle we were interested in before, during and after the test drive. He did not try to pressure us into p More

by irvj13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2024 -

Mercedes-Benz of Hagerstown responded

We appreciate your feedback and are glad to know Barry provided a great experience during the purchase of your new Mercedes-Benz GLC-300. We apologize for any inconvenience regarding service information, we'll ensure this is addressed promptly so you can have all the necessary details about maintenance on your new vehicle. Thanks for choosing Mercedes-Benz of Hagerstown!