Big Star Cadillac

Awesome service! ! Will be bringing my Cadillac back if needed but hopefully it will not be needed, lol ! Will be bringing my Cadillac back if needed but hopefully it will not be needed, lol More

Mark was great from the start to the end. The whole process took less than an hour, which is amazing! I have purchased vehicles at different agencies and I’ve been there for hours. Big Star C The whole process took less than an hour, which is amazing! I have purchased vehicles at different agencies and I’ve been there for hours. Big Star Cadillac’s staff was very friendly and knowledgeable. Thank you Mark ! You made my son’s first car a reality and he will never forget it! More

Mark and Kelly were excellent to work with it. They worked with me to get a deal I hoped for while going above and beyond to ensure we maintained great communication and attention to detail. ultim They worked with me to get a deal I hoped for while going above and beyond to ensure we maintained great communication and attention to detail. ultimately these attributes were critical for allowing me to close a deal with this dealership, even though it was not in my major metropolitan area. They delivered the vehicle to me and helped rectify small issues that arose a long way. All in all this was an excellent experience and I’m grateful to have worked with this team and Mark. More

Was Not very impressed with this Dealership The dealers I bought my car from tried to take advantage of me By up charging me and penalizing me for not using their finance department I had to go up ther I bought my car from tried to take advantage of me By up charging me and penalizing me for not using their finance department I had to go up there three times to finish & finalize paperwork! Had my car in the service department twice problems were never addressed or resolved! The dealership needs serious help even the service department seem put out And wanted to complain to me about the dealership! Maybe it needs new leadership or management in service department! WILL NOT BE RETURNING THERE IS NO HELP TO BE FOUND THERE!!! More

Overall a good experience but was unable to receive a loaner vehicle and was without my vehicle for a week. loaner vehicle and was without my vehicle for a week. More

Nice person. Good service and Albert knows what customer need and ge will please customers Good service and Albert knows what customer need and ge will please customers More

Please read previous review. This the third time you have asked for a review. Probably not going change my review. This the third time you have asked for a review. Probably not going change my review. More

Very attentive, very informative staff from beginning to end. I will most defiantly come back for my next purchase. end. I will most defiantly come back for my next purchase. More

I was very frustrated. I dropped my car off on Tuesday night for an appointment the following morning. I was going out of town and planned on picking it up the following Mo I dropped my car off on Tuesday night for an appointment the following morning. I was going out of town and planned on picking it up the following Monday. I called on Friday because I hadn't heard anything. Nobody answered at Service. The receptionist/secretary said Bobby was out and she wasn't able to reach anyone else, but she would leave a message for ANYONE to give an update. Saturday, I called twice more because I still hadn't heard anything. Same routine. She was unable to reach anyone in the department, but she would leave a message for Bobby for Monday. About 11 a.m. Monday morning, I arrived at the dealership trying to find out the status. At this point, it was very inconvenient because I needed my car that day. The technician who helped me wasn't the one in charge of my vehicle, but he was able to find out that only 1 of the 3 services had been completed at that point. He made sure it was put at the front of the line and started as soon as possible. They were not long services, and I was able to get my car back later that afternoon. However, it is unacceptable that I was not given updates, that my calls were not returned, that I was never able to reach ANYONE in the department, and that 2 of 3 services requested weren't even started until I showed up on site requesting answers. Usually, I am very pleased with the service department. Not this time. I can't really rate Bobby because the ONLY interaction I had with him was when I picked up my vehicle. More

⭐️⭐️⭐️⭐️⭐️ Thanks, Isaiah, for getting my car in and resolving the issue with my blinker! Really appreciate the quick turnaround — your team nailed it this time! resolving the issue with my blinker! Really appreciate the quick turnaround — your team nailed it this time! More