The BMW Store

Nice people to work with. Joe G. always pleasant, cheerful and very upfront about repair outcomes. Check-up video from service dept. a nice feature! Joe G. always pleasant, cheerful and very upfront about repair outcomes. Check-up video from service dept. a nice feature! More

My family and I have been customers of The BMW Store for over 42 years now. During this time, we have done extensive business with the dealership Parts, Service, and Sales departments involving more than a over 42 years now. During this time, we have done extensive business with the dealership Parts, Service, and Sales departments involving more than a dozen Bimmers. What has allowed this longevity and depth of relationship to develop is the consistency and excellence of the staff at The BMW Store. They have always proven to be honest and straightforward, truly knowledgeable, willing to put in the necessary effort and beyond, committed to excellence in workmanship, and oriented to their individual customers’ unique priorities. While there are too many individuals to mention, in recent years, I have worked primarily with Paul Kolleck (Client Advisor / Sales) and Joe Gettler (Service Advisor) backed by Jacob Tully (Master Tech) tech who, collectively for almost 15 years have been the team that has sold and supported me across ownership of three of my ///M model Bimmers! I have been consistently impressed and treated like a VIP and family member of The BMW Store. From a dealership perspective, even when eventually spendimg part of the year out of town, I will arrange my plans to continue doing business exclusively with The BMW Store. More

Paul did a great job helping us with the buying process. It was simple, straightforward, without the normal dealer pressure and hype. Paul allowed us to buy the car at our pace, when we were ready aft It was simple, straightforward, without the normal dealer pressure and hype. Paul allowed us to buy the car at our pace, when we were ready after evaluating our options and answering our questions. The closing process was the smoothest I have ever experienced. No high pressure add ons, just the normal 250 signatures to buy a car in the state of OH. More

Paul has been awesome starting the test drive to helping find the right car and closing. find the right car and closing. More

The BMW Store provides fantastic customer service. From start to finish they are excellent. Amy, Ric,Nic and Susan are the best. BMW should be proud to have this team representing them. From start to finish they are excellent. Amy, Ric,Nic and Susan are the best. BMW should be proud to have this team representing them. More

Joe is always helpful to me when I come in for service. Looking forward to the next time Looking forward to the next time More

Joe is always professional, polite , and very helpful , I feel like he always goes above and beyond feel like he always goes above and beyond More

I had a fantastic experience with The BMW Store Service Center. From start to finish, the entire team was professional, knowledgeable, and genuinely committed to providing outstanding customer service. Th Center. From start to finish, the entire team was professional, knowledgeable, and genuinely committed to providing outstanding customer service. They took the time to provide expert guidance and patiently answered all of my questions with thorough, easy-to-understand explanations. I never felt rushed or pressured, and I truly appreciated their honesty and transparency throughout the process. They also went out of their way to accommodate my schedule, making the service experience as convenient as possible. Most importantly, they treated my car with exceptional care and went above and beyond to ensure everything was done right. It's not always easy to find a service center that is both honest and trustworthy, but The BMW Store Service Center has earned my confidence. I highly recommend them to anyone looking for knowledgeable technicians, outstanding customer service, and a team that truly cares about both their customers and their vehicles. More

I was very unhappy with my most recent service I received. This has not been the case in the past. I brought my car in to be repaired but all that was done was to run some diagnostics. However, w received. This has not been the case in the past. I brought my car in to be repaired but all that was done was to run some diagnostics. However, when the test that was run identified no particular problem the service department declared that the car was fine without checking the original problem which triggered the service call to begin with. The car was throwing the same error message that I was originally getting before I was even home. I waited over 3 weeks for my service call. Now I have to wait another week to bring the car back in so it can be “fixed” again. I had even asked whether my original problem had been fixed and was told in a vague sort of way that it had when it was not. I am very disappointed. More

I dropped my car off for scheduled maintenance. They completed the eork fastest than they predicted. I especially appreciate their video update sharing their visual inspection of the undercarriage They completed the eork fastest than they predicted. I especially appreciate their video update sharing their visual inspection of the undercarriage of my car. All was good and they share information about the amount of tire and brake wear. All of the people who helped me had pleasant, can-do attitudes. More