Hagerstown Honda

Highly recommend Hagerstown Honda Kyle Wilson Kyle Wilson (Hagerstown Honda) does a fantastic job! Just signed my second lease and this will be my third vehicle from Hagerstown Honda. Kyle is very Kyle Wilson (Hagerstown Honda) does a fantastic job! Just signed my second lease and this will be my third vehicle from Hagerstown Honda. Kyle is very friendly, smart and listens to what the customer wants. Highly recommend! I’ll be back for number 4, I’m sure! More

Great experience! Purchasing my 2017 Accord from Hagerstown Honda with the assistance of John Williams was a phenomenal experience. I highly recommend John as an experi Purchasing my 2017 Accord from Hagerstown Honda with the assistance of John Williams was a phenomenal experience. I highly recommend John as an experienced and knowledgeable sales consultant. He is also a fun person to work with. More

Grossly overcharges for parts Recently had my 2005 Honda Element serviced at this dealership. I have taken this vehicle in for service to this dealership since the vehicle was new Recently had my 2005 Honda Element serviced at this dealership. I have taken this vehicle in for service to this dealership since the vehicle was new. Had an oil change and coolant replacement completed. I thought the price was high on the coolant replacement, but for lack of time, I let them do the job. For the current mileage of the vehicle, one of the things they said it needed was a spark plug change. I was quoted a price of $180 for the job. I priced out the spark plugs at the local auto parts, the same plug, same part number cost $9.99. Watched a YouTube video to be sure I wasn't in for any surprises and 30 minutes later, the job was complete. When I questioned the service adviser about the price, he said that each plug cost $25.00, and the labor rate was $110.00 an hour. Second, I replaced all the dash lights in the vehicle. I called the parts dept at this dealership and was quoted $10.00 a bulb. I bought the bulbs from another Honda dealership online and paid $2.33 each plus minimal shipping. Third, the dealership quoted me $561 for a front brake job to include pad and rotors. Knowing this was high, Now I don't have an exact one for one price comparison on this example, I priced out the best rotors and pads at my local auto parts, and I bought all the parts for $112.00, and completed the job in about 1 1/2 hours. I'll let you be the judge of this dealership, I expect to pay premium labor rates at the dealership, but what I won't tolerate is being grossly overcharged for parts. Consequently to say, they have forever lost my business. More

We will definitely come back to buy from John Williams again John Williams greeted us as we walked in the door. He was very informative about the vehicles. He wasn't pushy and was down to earth. He is very frien John Williams greeted us as we walked in the door. He was very informative about the vehicles. He wasn't pushy and was down to earth. He is very friendly and explained about the CRV we wanted in full detail. More

Tariq Anwar What can I say ?? Wow what a dealership! Tariq went above and beyond to make the sale happen . He talks to you like you are not just a sale but that y What can I say ?? Wow what a dealership! Tariq went above and beyond to make the sale happen . He talks to you like you are not just a sale but that you actually matter and he genuinely cares. We talked like we were friends from way back! Everyone there from the sales manager Angelo Marino to the finance department with Jeremy Kelly were first rate! I will shop nowhere else from here on out. Met all my goals and exceeded my expectations 110%.. I would highly recommend and I mean HIGHLY recommed seeing Tariq and the team and Hagerstown Honda ! More

Amazing!!! Tariq Anwar is absolutely the best salesman I’ve ever dealt with! I really don’t even like calling him a salesman, I prefer to call him a new friend! Tariq Anwar is absolutely the best salesman I’ve ever dealt with! I really don’t even like calling him a salesman, I prefer to call him a new friend! He listened to all my concerns & helped me pick the car that fit me best, even down to the color! Thanks Tariq for everything!! 😍 Also Brett Swain & Darin Fazenbaker were very helpful with making sure they covered every concern we had with the purchasing process. We will definitely return to Hagerstown Honda in the future! More

Very good car buying experience!!! We had a very good car buying experience with the sales man Tariq Anwar, he answered all the questions and clarified the doubts we had in a very frien We had a very good car buying experience with the sales man Tariq Anwar, he answered all the questions and clarified the doubts we had in a very friendly and approachable way. Had a great experience with this sales man. Also got a good approach by Ian Smith, patiently listened and fulfilled the document requirements. Very good inter connecting Team!!! More

Very happy with our car buying experience!!! We had a very pleasant, smooth car buying experience. We had the best salesman, Tariq Anwar, to help us narrow down the car that was best for me. He We had a very pleasant, smooth car buying experience. We had the best salesman, Tariq Anwar, to help us narrow down the car that was best for me. He patiently helped us pick the right car and made the whole "dreadful car buying experience" very wonderful. The whole process after we picked the right car was effortless thanks to everyone involved. Everyone worked well together and had their own job to make our each step go quick. Not to mention how friendly everyone was, especially our salesman, he really made everything great. I would definitely recommend anyone looking for a hassle free, wonderful car buying experience to go to Hagerstown Honda, and be sure to ask for Tariq Anwar, he really was the best! P.S. I love my new car!!! <3 More

Do not trust their "Certified Used Cars" Purchased a certified used vehicle, which wouldn't start on 5 different occasions. The battery was tested by another vendor and the result was the bat Purchased a certified used vehicle, which wouldn't start on 5 different occasions. The battery was tested by another vendor and the result was the battery was not holding a charge. Hagerstown Honda disputed the claim and said there was nothing wrong. After the 6th situation of not starting, car was taken to another shop and they stated the battery was bad. Hagerstown Honda is not honest and does not stand behind their certified cars. More

Very good experience ! When deciding it was time to look for a new car we had spoken with John on the first night of looking,he was great to deal with, he was helpful, liste When deciding it was time to look for a new car we had spoken with John on the first night of looking,he was great to deal with, he was helpful, listened to what we were looking for and gave us the time and space (no pressure) !! Which was super refreshing, the team at Hagerstown Honda really are a team. Sadly, when we came back to make the purchase (the next day) John was out of the office , we would've loved to continue to work with him. However, Angelo made sure we were taken care of we test drove the vehicle we ended up purchasing with Brent he was very knowledgeable and helpful with explaining the technology of the car. Darin was extremely helpful in explaining the details of the financing and warranty information. Brandon was also a pleasure to deal with, he followed up with me regarding financing (Darin was out of the office the following day) and made sure everything we had discussed happened. I have had several questions pop up and noticed a small chip when washing the car, resulting in my stopping in a few times. I have been impressed that the guys have all been so helpful and patient with my questions and resolved all issues up to this point. I have not felt that I was a burden - which does make me feel that they are there for the customer not just the sale! Thanks so much Again!! (I'm sure that I may have missed a couple of guys that helped me) More