495 Mazda
Lowell, MA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 3:30 PM
Service
Monday 7:30 AM - 4:00 PM
Tuesday 7:30 AM - 4:00 PM
Wednesday 7:30 AM - 4:00 PM
Thursday 7:30 AM - 4:00 PM
Friday 7:30 AM - 4:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 4:00 PM
Tuesday 7:30 AM - 4:00 PM
Wednesday 7:30 AM - 4:00 PM
Thursday 7:30 AM - 4:00 PM
Friday 7:30 AM - 4:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Great experience nice service excelente customer service lovely attention. They accommodate me in every and answer all of my questions lovely attention. They accommodate me in every and answer all of my questions More
Did not buy my CX9 from them but after my call on a safety recall issue they had me bring the car right in and while I waited in their customers service area they fixed the problem and issued an insp safety recall issue they had me bring the car right in and while I waited in their customers service area they fixed the problem and issued an inspection sticker in less than the allotted time. They also offered a loaner if I needed it. Outstanding service with a smile! More
Excellent communication and honesty with technician. Reasonable turnaround time on service and appreciated car wash afterwards. Reasonable turnaround time on service and appreciated car wash afterwards. More
I really appreciated your quick service to replace the broken subframe and new airbag of my car 2 weeks ago. I am happy to have my car fixed and got back only one day after I droped off the car for the re broken subframe and new airbag of my car 2 weeks ago. I am happy to have my car fixed and got back only one day after I droped off the car for the replacement. More
Came in for some basic service: new tire instillation, oil change, state inspection. Was told it would take about 3.5 hours. Pros: - Service employees I interacted with are incredibly nice and profess oil change, state inspection. Was told it would take about 3.5 hours. Pros: - Service employees I interacted with are incredibly nice and professional. Jon is great. - Service seems to have been performed well - tires feel great, etc. Cons: - The job took over 5 hours. Expectations on time for the job were very poorly set. - I had to call for an update after 4ish hours had passed, was told it would be another 30 or so. Magically was ready in less than 20 after that. - No shuttle service or loaner car. I had to pay for my own Lyft to wait somewhere else. - I asked to not have the reminder sticker placed on my windshield. It was and I had to remove it later. - I was not asked if I wanted my car washed. When I arrived, it was wet and had water spots all over it after I had JUST washed it that morning. When I asked why it was wet and had water spots, they had to get a microfiber cloth from the Jeep service center next door and handed me a slightly dirty microfiber to dry it myself. - The inspection sticker was sloppily placed on my windshield - it's crooked and way higher up than normal. I purchased my vehicle at this dealership last year. I don't think I've ever left without being in a worse mood than I was when I arrived, including when I drove my car off the lot for the first time. More
Every one was so professional and friendly. This was my first visit with them and will continue to return. This was my first visit with them and will continue to return. More
a very pleasant experience. Domenic was great to work with. straightforward and no xx experience. Domenic was great to work with. straightforward and no xx experience. More
Jonathan Terrero in the service department is great at his job! He is responsive and explains repairs in a way that I can understand. He is friendly too! his job! He is responsive and explains repairs in a way that I can understand. He is friendly too! More
I bought my car at this dealership and they have serviced it since. Service has always been convenient and reliable. I also trust their recommendations for service. Car has always run like a charm. it since. Service has always been convenient and reliable. I also trust their recommendations for service. Car has always run like a charm. More