Acura Columbus

Fast and friendly service. Was quoted an hour and 15 minutes for my service, but took less than an hour. minutes for my service, but took less than an hour. More

Mike Shay did a great job setting up my purchase of a 2022 MDX and the turn in of my previous MDX. The paperwork was ready to go and he was Very knowledgeable and extremely patient going over the new ca 2022 MDX and the turn in of my previous MDX. The paperwork was ready to go and he was Very knowledgeable and extremely patient going over the new car’s bells and whistles. I highly recommend Mike! More

Acura of Columbus ignored my request! I purchased a 2018 MDX in March, not at Acura of Columbus, and had a minor warranty issue which they promptly took care of, everything was great. A couple months later MDX in March, not at Acura of Columbus, and had a minor warranty issue which they promptly took care of, everything was great. A couple months later I had the paint corrected and the vehicle ceramic coated. I contacted Acura of Columbus and had them put a note that I did not want them to do a courtesy wash anytime my car was serviced there. Last week I had brakes/rotors done, everything was great they picked my car up, did the repairs and returned it. Later when I got in to drive I notice the magnets I had next to the license plate were sitting on my passages seat. They washed my car.. now most folks wouldn’t care, but I am very particular, I know car washes do tons of damage to your vehicle’s paint! Today I washed my car like I do almost daily and notice tons of scratches and swirl marks all over the sides! I called Acura and spoke to Todd and he confirmed there in fact was a note to not wash my car but that apparently was ignored! I advised the rep of the damage, he advised that it was not possible. Not that Acura of Columbus cares, but I will not be back and I will make sure to spread the word of how they handle customers and their requests. Love the brand, but the customer service they like to boast about is subpar! More

A hardy round of sincere “thank yous” to Treg for the superb help he provided to get the 2021 RDX I wanted. He and his team performed wonderfully in a very challenging environment made all the more diff superb help he provided to get the 2021 RDX I wanted. He and his team performed wonderfully in a very challenging environment made all the more difficult by supply line issues. Treg was persistent in checking on status and consistent in keeping me current on developments. It was a successful endeavor thanks to his direct involvement . More

He is great, very very helpful. he changed my appointment time to accommodate my family's needs. time to accommodate my family's needs. More

this dealership is amazing. every single person I interacted today with at the Acura dealership was kind helpful and pleasant! You have the best group of associates!! interacted today with at the Acura dealership was kind helpful and pleasant! You have the best group of associates!! More

Excellent car buying experience. Antonio was great to work with and helped me get everything I wanted. After having struggles with another Acura dealership there was a clear night and day difference goin work with and helped me get everything I wanted. After having struggles with another Acura dealership there was a clear night and day difference going to Acura Columbus compared to others. They truly understand how to help and treat their customers. 10/10 More

A very excellent experience. The team was very professional and delivered an outstanding product with precision. professional and delivered an outstanding product with precision. More

Accommodating and friendly staff!! Gets you in and out for maintenance service. Scheduling an appointment was quick and didn’t need to wait, several appointment times were available. for maintenance service. Scheduling an appointment was quick and didn’t need to wait, several appointment times were available. More

The service department was very accommodating for a recall. The loaner was absolutely beautiful. The staff were all very friendly. recall. The loaner was absolutely beautiful. The staff were all very friendly. More