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Acura Columbus

Dublin, OH

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Employees
Reviews
Vehicles
4.9
3,131 Reviews
If you're looking for an Acura, visit Acura Columbus! Ohio's Original Acura Dealer. Family owned since opening in 1986. We want your experience with us to be Transparent, Easy and Fun. 100% of Acuras are now built in Ohio, so as we like to say, Buy Acura, Buy OH-IO! Have questions? Give us a call, email or TEXT anytime! Thanks, John Connelly Owner/Acura Columbus johnconnelly@acuracolumbus.com
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4340 West Dublin Granville Road

Dublin, OH

43017

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Showing 3,131 reviews

August 31, 2024

I was looking for a particular car and the one I wanted was just sold. Matt helped me find another option, was responsive but never pushy. More

by melissa.young
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam McHale
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Williams
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Sep 02, 2024 -

Acura Columbus responded

I am glad Matt could help — thanks for giving us the opportunity! Thanks, John Connelly Owner/Acura Columbus

August 28, 2024

Great customer service and service department! I highly recommend Acura Columbus for your car needs. More

by Cmwhite.1022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed and Terry
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Sep 02, 2024 -

Acura Columbus responded

Thanks for the compliment - we appreciate it! Thanks for taking the time to write. - John Connelly Owner/Acura Columbus

August 28, 2024

THIS IS MY 3RD VEHICLE AT COLUMBUS ACURA AND THE EXPERIENCE WAS OUTSTANDING AS USUAL. HUNTER PROVIDED A VERY EFFICIENT EXPERIENCE OF CLOSING ON MY LEASE. I ALSO THOUGHT THE PRICING WAS VERY REASONAB More

by DWH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam McHale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hunter Adams
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Sep 02, 2024 -

Acura Columbus responded

Thank you 3x over!!! We really appreciate the kind words and thank you very much. - John Connelly Owner/Acura Columbus

August 27, 2024

I took in my 2015 Acura RDX to have the headlights looked at. It has become very dangerous to see at night, there is no visibility whatsoever on the road. There has been many times I have almost crashed. I w More

by esoth1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jami Meredith
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2024 -

Acura Columbus responded

Hi - I know that Jami has been trying to reach you after she worked to help and I wrote you also back on September 13th. Please be in touch with us to let us know if you still want us to try to help. Thanks, John Connelly Owner/Acura Columbus

August 25, 2024

Greg Brown was great. He was reasonable and kept me informed throughout the process. Appreciated the overall approach and he was not pushy. Helped me setup car (phone etc) More

by MDX25824
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Greg Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2024 -

Acura Columbus responded

Fantastic to read about Greg — thanks! Enjoy the new car. Thanks, John Connelly Owner/Acura Columbus

August 24, 2024

Matt was helpful without being pushy. He took the time to show us everything we had questions about. a nice young man! More

by Abe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Shay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Loring
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam McHale, Matthew Williams
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Aug 25, 2024 -

Acura Columbus responded

Great to read about Matt - thanks! Enjoy the new car! Thanks, John Connelly Owner/Acura Columbus

August 24, 2024

Dublin location is always welcoming, great customer care also with good knowledge about the services needed. More

by Sush
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2024 -

Acura Columbus responded

Thanks for your trust - we appreciate it! - John Connelly Owner/Acura Columbus

August 21, 2024

Excellent service, repair completed within the time estimated. Complementary car wash a great perk too! More

by mark.e.mcnelis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2024 -

Acura Columbus responded

Glad the visit went well - thanks for the opportunity! - John Connelly Owner/Acura Columbus

August 18, 2024

Rafael was the most pleasant man to deal with! Not once did he make us feel like we had to make a decision about buying our car. He answered every question we had, and showed us everything we need More

by christyscakes114
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafael
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Aug 25, 2024 -

Acura Columbus responded

Awesome to read about Rafael and Jon - thanks! We appreciate the chance to help. Thanks, John Connelly Owner/Acura Columbus

August 16, 2024

Service was supposed to be free as it was within warranty however it was charged and they said it was not covered for b16 More

by Syed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach Zeune
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

Acura Columbus responded

Hi Mr. Shajahan- We take our reviews very seriously - you can see my personal answers on thousands of them. When we make a mistake, I apologize and do my best to make up for it. In this instance, what you wrote is inaccurate and our GM reached out to try to explain, but I don’t know if we were able to explain it enough since we have not received a final answer back from you. As our GM wrote, she is sorry if you feel we misled you in any way. The Acura Complimentary Maintenance Program (provided by Acura, not us as the dealer) for 2023 vehicle models covers oil changes and tire rotations only for 2 years, 24,000 miles. We can see from your repair order that there was no charge applied for those services. You paid for the remaining portion of the B16 (brake and caliper slide pin service and rear differential fluid). I talked with Zach and he said he discussed this with you. I am not sure why you would go to a review site and leave him 2 stars — although I guess it is better than the 1 star for our store! We have signage in our finance offices and on every service advisor's desk describing the coverage of this program because we have always wanted to be very up front with customers that it does not cover everything. We try to go over this with every customer during the purchase process and always present maintenance plan options that will truly cover all the Acura recommended maintenance. Please let us know if you have any questions or if there is something I can do to help. Also, in the future, please feel free to reach out to us directly for any explanations. I do apologize for any misunderstanding on our behalf. Thanks, John Connelly Owner/Acura Columbus Johnconnelly@acuracolumbus.com 614-763-2101 Text 6147611222

Sep 12, 2024 -

Syed responded

Thank you for taking the time to explain the situation and clarify the details of the Acura Complimentary Maintenance Program. I understand that the program only covers oil changes and tire rotations for the first two years or 24,000 miles. However, my confusion stems from the fact that the second-year recommended service for the MDX is the B16 service, which includes the brake and caliper slide pin service and the rear differential fluid change. Since this is a standard service for the vehicle at that point, I was under the impression that it would fall under the warranty coverage. I realize now that these specific services aren't included in the complimentary program, but this wasn’t fully clear to me at the time. The service team also didn't explain this when I scheduled the appointment, despite my asking about the service charges. I was surprised when I found out after the service was completed. I appreciate Zach and the GM's efforts to explain the coverage, but I still don’t fully understand why the second-year service wasn’t included. This was also never explained when I scheduled the service, despite my inquiries. This lack of clarity left me feeling frustrated, which ultimately led to my review. I didn't mean to imply that the dealership misled me intentionally, and I do recognize that the work performed was done well. I appreciate your transparency and will consider revisiting the review to reflect this clarification. Thank you again for your patience and for addressing this with me. If there’s anything else I need to know, please feel free to reach out. Best regards, Syed Abuthahir

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