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Acura Columbus - Service Center

Dublin, OH

4.9
1,162 Reviews

1,162 Reviews of Acura Columbus - Service Center

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March 14, 2024

Superior customer service and the owner definitely makes a strong effort in ensuring that we're heard and taken care of. Service was quick and easy with a free car wash. No issues or complaints at all More

by NWILLIS11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Connelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vaughn Lockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The technicians and guys servicing the vehicle!
Mar 14, 2024 -

Acura Columbus responded

Very nice! Thank you. We appreciate your trust! - John Connelly Owner/Acura Columbus

March 13, 2024

They took care of me immediately! I was stranded, had no appointment, but they went above and beyond to take care of my service needs because that’s the kind of people they are! Would More

by DeAnna Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry LaWarre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hayley Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2024 -

Acura Columbus responded

Thanks DeAnna! Glad we could help. - John Connelly

March 13, 2024

Friendly, knowledgeable, and listened to what I had to say, and kept me informed with what was going on with my car More

by Whelsel63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Prescott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2024 -

Acura Columbus responded

Very nice! Thank you for taking the time to write. Made my day. Thanks, John Connelly Owner/Acura Columbus

March 12, 2024

Acura Columbus provides great service. They are thoughtful, have a nice waiting area and give a realistic time range for service More

by judy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2024 -

Acura Columbus responded

Giving a good time range is super important and we work on improving that all the time. Thanks for trusting us to help! - John Connelly Owner/Acura Columbus

March 11, 2024

The employees were very courteous and the service was on time and quickly completed. Very pleasant experience More

by Kulrich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry LaWarre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Acura Columbus responded

Excellent! I am glad all went well. Thanks for taking the time to write! Thanks, John Connelly Owner/Acura Columbus

March 11, 2024

We have taken our cars here for the last 5 years and have never been let down. There was only one minor and frankly unfortunate incident I was unhappy about but they very quickly and graciously resolved it. More

by G May Family
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2024 -

Acura Columbus responded

Thanks! We always try to get it right and we definitely miss sometimes and we always appreciate it when a customer gives us a chance to make it right. - John Connelly Owner/Acura Columbus

Mar 14, 2024 -

G May Family responded

Thanks John. I appreciate the integrity and sincerity.

March 08, 2024

Had my car serviced today and I continue to be very pleased with my experiences. From the check in to the check out everyone is very professional and courteous. They explain what they are going to More

by Gkn087
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2024 -

Acura Columbus responded

Excellent! Thanks for your trust and for taking the time to write. Have a great weekend! - John Connelly Owner/Acura Columbus

March 06, 2024

Thank you so much for everything it was very good job and quick thank you again More

by Ibrahim Abduljabbar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clayton Prescott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2024 -

Acura Columbus responded

I am glad! Very nice of you to take the time to write. We appreciate your trust! Thanks, John Connelly Owner/Acura Columbus

March 05, 2024

Friendly, professional staff. When I'm in the market for a new ride, you'll be my first stop! More

by DC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Shay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2024 -

Acura Columbus responded

Thanks — we’ll be ready for you! - John Connelly Owner/Acura Columbus

March 05, 2024

Jami is the very best service advisor. Jami got me in and diagnosed and out in less than 24hrs. Shing my technician outstanding! Acura of Columbus is the very best! Thank you all. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Ault
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Connelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2024 -

Acura Columbus responded

Agreed on Jami and Shing! Thanks for trusting us to help. Greatly appreciated. - John Connelly Owner/Acura Columbus

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