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Acura of Berlin
Berlin, CT
1,140 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance.
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,140 reviews
August 04, 2024
Customer friendly totally enjoyed my experience looking forward to my next visit service with a smile forward to my next visit service with a smile More
by Phillipbutler7642
Verified CustomerEmployees Worked With
August 03, 2024
I got a problem with a battery in my two years old car . I am changing a third battery in this car and Jonathan provided an excellent service regarding my vehicle I am changing a third battery in this car and Jonathan provided an excellent service regarding my vehicle More
by alicja_matejek
Employees Worked With
August 02, 2024
I have been going to Acura of Berlin for many years now, and I have to admit and recommend Jonathan for his phenomenal service. He makes sure to keep me informed about all things going on with my car, and m and I have to admit and recommend Jonathan for his phenomenal service. He makes sure to keep me informed about all things going on with my car, and most of all he assured me that my car will be ready and safe for the road. Nice job Jonathan, the front desk guy is awesome too. Thanks so very kind More
by Jul
Employees Worked With
July 30, 2024
Buying a vehicle was a great experience, simple, fast, convenient, and more importantly no sales pressure. convenient, and more importantly no sales pressure. More
by Spoloszczak
July 29, 2024
This was by far the best car buying experience I have ever had! I would first like to give a "shout out" to Lucius for starting my experience off in a positive way, a "shout out" to Jim for his non- p ever had! I would first like to give a "shout out" to Lucius for starting my experience off in a positive way, a "shout out" to Jim for his non- pushy approach, pleasant attitude and knowledge and last but not least, a "shout out" to Tom for ending my experience in a positive way. I would highly recommend this team and dealership!! More
by Jennifer Walsh
July 28, 2024
Service advisers always friendly and get me in and out. They also take the time to explain everything and give me the information I need to prioritize the work my car needs appropriately. They also take the time to explain everything and give me the information I need to prioritize the work my car needs appropriately. More
by ambernicoleforbes
July 26, 2024
Brought my MDX in for an issue with collision avoidance system. Was assured it was fixed with a software update for which I was charged. Picked up car and warning lights were still on in dash. After system. Was assured it was fixed with a software update for which I was charged. Picked up car and warning lights were still on in dash. After calling back I was told that I could bring it back again and wait but because my car is older loaners are not available due to recalls on newer vehicles. Seems my time has no value to Acura. I purchase Acuras (4th Acura) and service at the dealership because I need a car when mine needs repairs. BMW while more expensive to maintain at least provided a higher level of service and pretended to care. My last Acura. More
by Pbmatt68
Employees Worked With
Jaime Andrzeicik
July 24, 2024
Five stars for Acura of Berlin. This was the most pleasurable car buying experience I’ve ever had. From the moment I walked into the dealership, I worked with James (Jim) Pompei. Ji This was the most pleasurable car buying experience I’ve ever had. From the moment I walked into the dealership, I worked with James (Jim) Pompei. Jim is extremely genuine, polite, and professional. His approach is very relaxed and there was no pressure from him whatsoever when I told him the exact vehicle and price point I was looking to get into. After the test drive, I knew I wanted the vehicle and Jim made it happen ASAP. I walked into the dealership at 10:00 a.m. and drove away in my new car at 1:30 p.m. It truly was the easiest and most seamless process all thanks to Jim the and rest of the staff at Acura. I cannot thank them enough for going above and beyond! More
by Kristin Goodwin
July 24, 2024
We had a great experience with Jim. He came out to greet us on a very hot day in July. He was so polite, gave us honest answers to our questions, and made the process fast and easy. Th He came out to greet us on a very hot day in July. He was so polite, gave us honest answers to our questions, and made the process fast and easy. The next day he followed up with a call to make sure we were happy. Thanks for excellent service Jim! More
by bob50
