Acura of Peoria

Buyer Beware - Be extra careful and do your research Rule number 1 - no business will sell their inventory at a loss. Most except one met my expectation. Sales team was ok to deal with. They did their j Rule number 1 - no business will sell their inventory at a loss. Most except one met my expectation. Sales team was ok to deal with. They did their job as expected according to how they are trained. (Ben, Paul, Lisa) Hats off - good job in making the sale possible. Ben and Paul were experts in what they do. Also good job to Eugene in finance and Vince in service (Vince tried his best to get it right again - issues with the vehicle) Only person which I spoke on the phone which did not project a professional image was Lexie - boundary of being rude - sad to say the head of customer relations director was the one who can bring the whole team down. I had a simple request which she refuses to answer over the phone. She did not take into account that some people had to drive a distance to get to your lot, so it made sense to me to get it straighten out over the phone. In summary - it is CLEAR - SHE DID NOT CARE. For this, I would down-grade my overall experience from ok to being marginal. Ben, Paul, Lisa, Eugene, Vince - good job One more thing - before I close the sale with Lisa - I told her to buff the head lights since there were oxidation. She said, she will have people take care of it before driving off the lot. This did not happen. I pay attention to detail. This is part of customer service. Please dont promise something which you are not willing to do. If you dont do your research before going to any dealership - they will make a killing (not their fault but yours) This place is no different. The sales team was pleasant to deal with but will still try to get the most out of you (this is expected - its their job - its fair game upto this point) Update: (01/08/15) The night I took the car out of the lot to bring home - while exiting the freeway I noticed a thumping feeling on the brakes (this is a symptom of rotors not machined) They claimed every used car they sell undergoes 100+ point inspection. Don't believe a word they say. I inspected all the fluids myself (brake fluid, power steering fluid, coolant..etc.. - none of the fluids were at the normal levels, the power steering fluid was below the low limit) I called them the very next day (12/31/14) that's when I spoke to Lexie. I brought the car in so they could fix it (12/31/14) and (01/03/15). Vince in service did a good job in trying to patch-up (project a good image) between dealer and customer. Paul Brown (sales manager) also tried his best to make things right. In summary, the rotors were machined to fix the brakes, all fluids brought to expected normal levels, and the headlights were buffed as promised. This review is not intended to bash people that work there but will serve as a caution to buyers that go there. I am satisfied with how Paul handled the situation but I can not deny the facts that already happened. It is a lesson for them to learn. My best advice is to hold these people accountable to what they promise. Make sure they push-thru with what they told you. If not - walk away before signing anything..!!! In the end - I was happy with the car (this was not the issue) Customer service was the issue with empty promises. It only worked out for me since I do insist on what is right and promised. Do your shopping and proceed with plenty of caution and research. More

Acura of Peoria - Stay Away!!! FIRST TIME CAR BUYERS BEWARE!!!! - PURCHASED A PRE-OWNED 2009 NISSAN MURANO W/ EXTENDED WARRANTY, AND GAP. BATTERY DIES IN CAR 2 MONTHS LATER AND FIRST TIME CAR BUYERS BEWARE!!!! - PURCHASED A PRE-OWNED 2009 NISSAN MURANO W/ EXTENDED WARRANTY, AND GAP. BATTERY DIES IN CAR 2 MONTHS LATER AND THEY SIMPLY DO NOTHING TO HELP. ALSO WHEN COMMUNICATING TO OFFICE AT ORIGINAL SIGNUP - WOULD TAKE 2-3 DAYS TO GET A CALL BACK - ONLY REASON WE CONTINUED TO WORK WITH THEM WAS BECAUSE MY WIFE LOVES THE CAR. ****CSR'S LIKE TO ARGUE WITH CUSTOMER - VERY UNPROFESSIONAL**** More

Knowledge and ease of working with Both Ben Quail and Aaron Seabaugh knowledgeable and easy to work with making the whole process painless and even fun. I would certainly refer Acura of Both Ben Quail and Aaron Seabaugh knowledgeable and easy to work with making the whole process painless and even fun. I would certainly refer Acura of Peoria to my friends and will use them again for future purchases. More

WOW! What a great experience. I just recently leased an ILX from Acura of Peoria and I am extremely pleased! From the time I walked up to the door and met Crandall (who I highly r I just recently leased an ILX from Acura of Peoria and I am extremely pleased! From the time I walked up to the door and met Crandall (who I highly recommend) I felt important. I was a first time buyer and he was very knowledgeable and made me feel extremely comfortable! I even still receive montly calls from Crandall making sure everything is still good with my car and answers any questions I many have. I highly recommend Acura of Peoria and ASK FOR CRANDALL! More

I want something new As a first time buyer Matthew got me in a brand new car. I told him what I wanted in a vehicle and he took care of it. He worked really hard to meet m As a first time buyer Matthew got me in a brand new car. I told him what I wanted in a vehicle and he took care of it. He worked really hard to meet my budget and keep me happy. Thank You More

Ryan, my go to guy! After our purchase of the MDX in January, Ryan was my go to guy. He always made me feel "special" and responded to our every need as far as the servi After our purchase of the MDX in January, Ryan was my go to guy. He always made me feel "special" and responded to our every need as far as the service of our MDX. Always on time and true to his word. I am so sorry to hear of his death and will miss his smiling face and efficiency. God Bless him and his family. Ken Blick More

An enjoyable Black Friday experience When I stopped in at Acura of Peoria I was on my way to purchase a midsize SUV of another brand to replace my Acura MDX. I was greeted by Matthew Bru When I stopped in at Acura of Peoria I was on my way to purchase a midsize SUV of another brand to replace my Acura MDX. I was greeted by Matthew Brunson and after a short conversation he convinced me to take another look at the RDX. He is a fine gentlemen who knows his product and understands his customers. He was able to convince me to reconsider and I left with a new RDX. He was a fine representative for his product and I would highly recommend him to anyone. I like him and I think anyone else would as well. More

Ryan is an amazing man Ryan always made you feel important and was such a good guy will truly miss him so much. He was also an amazing father of three beautiful children. Ryan always made you feel important and was such a good guy will truly miss him so much. He was also an amazing father of three beautiful children. More

Super After my initial on-line contact with the dealership, Eileen Roberts immediately insured that my needs were met! Knowing that my daily schedule is he After my initial on-line contact with the dealership, Eileen Roberts immediately insured that my needs were met! Knowing that my daily schedule is hectic and unpredictable, Eileen insured the MDX ordered for me was ready when I arrived to pick it up. The transaction was fast and flawless. You go Girl, You ROCK! More

Matthew Brunson was a pleasure to work with I love my 2015 TLX and thoroughly enjoyed working with Matthew. I have owned 3 Acuras since 2004 and found this purchase to be a very positive experi I love my 2015 TLX and thoroughly enjoyed working with Matthew. I have owned 3 Acuras since 2004 and found this purchase to be a very positive experience. I would definitely recommend Matthew to anyone looking to buy an Acura. More