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Audi Burlington

Burlington, MA

4.9
2,996 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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62 Cambridge St

Burlington, MA

01803

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Showing 2,996 reviews

July 29, 2021

Fabulous experience! Everyone was very helpful. Brendan patiently answered all my questions .and Emails. Though I had to wait for delivery - I was kept informed of dates. When the car arrived the process More

by pratt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2021 -

Audi Burlington responded

Thank you for your patience and five-star rating! We're happy to hear Brendan made this a great purchase for you! We appreciate you choosing Audi Burlington!

July 29, 2021

I appreciate the work they did on the car with us in there for service there was a skipping in the back but they seem to handle it without a problem now the car runs better. More

by Barbara
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Matton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Morrison
Jul 29, 2021 -

Audi Burlington responded

Thank you for the great review, Barbara! We appreciate you trusting us with your vehicle. Please don't hesitate to reach out if we can be of service to you again in the future! - The Audi Burlington Team

July 28, 2021

We met and worked with Laris. He was very professional and courteous throughout the entire visit and purchase process. Highly recommend Laris to help you navigate and weight your options at the dealership More

by Nafissa Diagne
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Morrison, Laris Gacanovic, Alex Zizza
Jul 29, 2021 -

Audi Burlington responded

Thank you, Nafissa! We're happy Laris provided you with plenty of options and helped you have a five-star experience! We appreciate you choosing Audi Burlington!

July 28, 2021

Audi had my car for 3 weeks and Derek was extremely helpful during this protracted period in trying to get repairs covered by a 3rd party which we successfully did. The repair costs were just under $30 More

by smlattanzi
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Audi Burlington responded

Thank you for taking the time to share your experience working with Derek and our team. We appreciate your patience and are happy all of your issues were taken care of. -Audi Burlington

July 25, 2021

Jim was professional and very customer oriented. The facility is well run. My loaner was clean and ready for me. All the staff are super friendly. More

by PatriceD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2021 -

Audi Burlington responded

We're so glad our team made this a five-star experience! Thank you for the great review, Patrice! We hope to see you again at Audi Burlington!

July 24, 2021

I got into an accident and went to Herb Chambers Audi to get a new Q7, although I had other Q7's to look at at other dealers I membered my experience at Herb Chambers BMW in Brookline. Lev is one of the mos More

by J002974
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Levy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Morrison
Jul 27, 2021 -

Audi Burlington responded

Thank you so much for this wonderful feedback! We're thrilled to hear that Lev took such fantastic care of you during your visit and we can't wait to share your kind comments with him. From all of us here at Audi Burlington: thanks for your business and enjoy your new Q7!

July 22, 2021

Always great service. Timely and complete. Service Advidor, Jim, always keeps me informed of service progress. They are quick to accommodate my needs and schedule. More

by Avedisian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Audi Burlington responded

We really appreciate you taking the time to leave Jim and the Audi Burlington team this awesome review, thank you!

July 22, 2021

First visit was today. My daughter was in from Baltimore and decided to bring the car to Burlington for service. What can I say but WOW, they have won me over. Couldn’t be more pleased, 1st class all the wa More

by Elewis222
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly
Jul 22, 2021 -

Audi Burlington responded

We are so happy to hear that you had a great time working with our team at Audi Burlington for the first time! We are so proud to earn your business!

July 22, 2021

Thank you Pedro Aponte for helping me get the perfect car! Always the consummate professional & responsive. We were able to get the car quickly with your help. Best car buying experience ever thanks to More

by Shellieb
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Pedro Aponte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Audi Burlington responded

We're so glad Pedro and our team made this a five-star experience! Thank you for being an Audi Burlington customer!

July 21, 2021

The staff and service at Audi Burlington is professional, timely, and extremely efficient. The loaner car service is extremely helpful and makes having my car services less stressful. My car was delivered More

by SD
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Audi Burlington responded

This is so great to hear! Our customers are so important to us, so it means a lot when they enjoy their experience with us. We look forward to seeing you again at Audi Burlington.

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