Audi Naples - Service Center

Excellence & Professionalism I purchased my first Audi in September of 1999 from Audi Naples. Since then, my family has leased or purchased nine other Audi vehicles. We have alway I purchased my first Audi in September of 1999 from Audi Naples. Since then, my family has leased or purchased nine other Audi vehicles. We have always had them serviced at Audi Naples. I have witnessed the growth and evolution of the service department first hand for twenty years. In the most recent years, Justin and Joey have been my primary service advisors. I trust them like family to ensure the safe operation of the cars. Maintaining the car according to Audi schedule is important. I believe if you follow the advice provided you can extend the life of the car virtually as long as you want. Being able to schedule the service online, over the phone or now even getting texts is a big time savings. Getting in and out is very efficient. Although this review is focused on service, I'd also like to say that I have been dealing with Troy in the purchasing and lease process for a very long time who is also an A+ gentleman and friend. Audi to me means commitment to excellence and professionalism. More

Justin is the best I’ve driven the TT for a few years and enjoy it. Justin is so talented and kind. I’m Greeted warmly by name, he explains my service answers my quest I’ve driven the TT for a few years and enjoy it. Justin is so talented and kind. I’m Greeted warmly by name, he explains my service answers my questions helps me in every way. I have seen him offer the same service to other drivers.he is a credit to your organization. Thank you. More

Poor customer service They had my vehicle for one week. Said it needed a part, had the part installed. Car still didn’t function properly. They said it needed another part. They had my vehicle for one week. Said it needed a part, had the part installed. Car still didn’t function properly. They said it needed another part. They over charged me for the one part and the price for the new part was more expensive than most Audi dealerships. The service manager was not willing to work with me, extremely rude. I took my business elsewhere. Have been very satisfied with dealership I am working with. More

Periodic Maintenance Went in to have my Q5 TDI serviced and inspected. Henry Garcia was the point man for this service. He brought to my intention the need for a 115,000 Went in to have my Q5 TDI serviced and inspected. Henry Garcia was the point man for this service. He brought to my intention the need for a 115,000 mile service. Since this service would require additional time, Henry provided me with a loaner. He kept in contact with me both through text and phone conversation. A true professional, Henry informed me of every detail along the way. I would highly recommend Audi of Naples and Henry Garcia! More

Top Notch Henry makes a tiresome task a thorough delight. He is courteous, knowledgeable, thorough, and timely when communicating status of work being done on Henry makes a tiresome task a thorough delight. He is courteous, knowledgeable, thorough, and timely when communicating status of work being done on my car. His attention to detail is impressive and he is extremely respectful of a customer's time. It was a pleasure working with him. More

Excellent attention to servicing a recall situation. Prepared and professional. Work done ahead of time. Courteous personnel at all levels. Quality work. Henry Garcia was an excellent service provider. Prepared and professional. Work done ahead of time. Courteous personnel at all levels. Quality work. Henry Garcia was an excellent service provider. This was a recall service and was quickly resolved. More

An Extremely Pleasant Experience Henry met me at my car when I arrived at the dealership for regular maintenance and an air bag recall service. When he was informed that they would h Henry met me at my car when I arrived at the dealership for regular maintenance and an air bag recall service. When he was informed that they would have to order the part for the recall he immediately offered me a loaner till tomorrow. He notified me as soon as my car was ready. Went over the service performed and recommendations for the future. More

Great Service Once Again I brought my 2017 Audi Q5 in for service. I was greeted promptly and quickly was provided with a loaner car. At all times the service personnel were I brought my 2017 Audi Q5 in for service. I was greeted promptly and quickly was provided with a loaner car. At all times the service personnel were courteous and respectful. When I picked up my car it was serviced and shiny clean! More

Excellent Service and Communication. Justin has expertly guided me through several normal wear and tear type of repairs ( some big ,some minor) over the last couple of years. I trust him. Justin has expertly guided me through several normal wear and tear type of repairs ( some big ,some minor) over the last couple of years. I trust him. He is extremely knowledgeable and professional. Justin keeps me updated throughout the process every time. I always leave with a smile on my face and feeling confident my car has been repaired properly. More

Outstanding Was very attentive, kept me updated on progress and consistently asked if he could be of assistance in any other way! A true service professional. Was very attentive, kept me updated on progress and consistently asked if he could be of assistance in any other way! A true service professional. More