Audi Silver Spring

Excellent experience overall, but Audi Audi Audi SALES - Excellent. I worked with Atanas Ivanov and had an excellent experience throughout the entire process. Knowledgeable, concerned about my needs SALES - Excellent. I worked with Atanas Ivanov and had an excellent experience throughout the entire process. Knowledgeable, concerned about my needs and wants, eager and attentive but with no pressure to proceed. Just excellent. Would highly recommend working with him for the sales process. FINANCING - Excellent service, if terrible terms for their AFS lease. Recommend alternate financing if you're able. That said, the Finance Manager, Nishant Paul, was great. He was helpful and clear throughout the sales negotiation, and when it became clear a mistake was made regarding my sales contract, he reimbursed me for the charge that I was told would be included in my purchase. In short, Nishant is above board and a very consumer-centric guy. Highly recommend. SERVICE - Also a good experience. My service advisor to date is Christian Fotos-Lawson, and he has been great to work with. The only minor issue is that service times have always taken longer than he originally estimates. Hasn't been a big issue overall, but estimated service times do establish an expectation within the customer, so best if the estimated times are, if anything, longer than actual service times rather than the other way around. Longer than projected service times lead unnecessarily to frustration, IMO. But Christian nevertheless is great to work with as a service advisor, and I look forward to working with him going forward. THE CAR (2019 Audi S5 Cabriolet) - Well...on paper - and when it runs issue-free - it's a dream. Literally the best car I've ever owned in many ways. HOWEVER, I had to turn it in for A WEEK only two weeks after taking delivery for a problem that could not be initially diagnosed and corrected. I had to cancel weekend plans, both because of the issue and due to how long it took to resolve. Insane for a brand new car. I also had a hard plastic piece that is part of the retractable roof dislodge and clank me on the head. The piece snapped back in fine, but it was not a pleasant experience as you might imagine. One of the rear seatbelts was also twisted upon assembly, something that I didn't discover until I tried to secure one of my sons in the back seat, so not only did that complicate things, the car once again had to go back to the dealership to untwist the seat belt. As if this wasn't enough, there was also a recall for a software bug, with an update required to resolve a potentially unsafe driving condition. Long and short, while the car is what I consider the perfect blend of comfort, luxury, performance, and practicality as a daily driver, it has been RIDDLED with problems over my first six months of ownership, some minor but some major. I'm about on the verge of looking into MD lemon laws, but the good news is that it's been trouble-free recently at least. But lord. Having come from a decade of driving only Lexus vehicles, where I literally never had a single warranty repair made across four different vehicles, my experience with Audi as a car has been thus far, let's say, less than ideal. I'm now cautiously hoping all of the kinks are worked out, but even if so, there is no chance I'll purchase the car at the end of the my lease, as I had originally planned. I just can't take the chance after it goes out of warranty. Too bad because it is AMAZING otherwise. More

The unexpected is the best reward I had no idea when I walked in that I would purchase a 2010 A6 in pristine condition. Not a scratch on it, with an additional $3500 in work value to b I had no idea when I walked in that I would purchase a 2010 A6 in pristine condition. Not a scratch on it, with an additional $3500 in work value to be included in the 13k price. I was planning to buy a 2017 or newer. With 2 kids in college Alex made me a deal that made the best sense for my budget and a month later I'm still thrilled. Thank you Alex for taking such good care of me and my family. I'm an Audi fan for life. Also, for customer service and service, they don't come any better than Peter Heard. Simply put, He's the best of the best and he knows his Audi's. More

This is the place to go if you are in the market for an Audi From the time you walk in and you drive out with your new Audi, the staff here is respectful, professional and efficient. Atanas my sales person was g From the time you walk in and you drive out with your new Audi, the staff here is respectful, professional and efficient. Atanas my sales person was great, in the knowledge of the car features, differences in the trim level, and through explanation of the features and how to use the technology. Nishant was just as efficient in helping to put the transaction together. And Serge is very good and running the numbers if not sure on a lease or finance option. More

Great Experience My 2012 Audi A6 needed some major repairs, but instead of repairing I was offered a great trade in value and purchase a 2018 Q5. Atanas and Dimitra w My 2012 Audi A6 needed some major repairs, but instead of repairing I was offered a great trade in value and purchase a 2018 Q5. Atanas and Dimitra were most helpful and made the process smooth and easy. I have always been impressed with this dealerships service center and am now just as impressed with their sales dept. More

Great service and great car! I came to Audi Silver Spring to look into a new car Atanas and Spencer helped me out they were very helpful and they help me take care of a minor issu I came to Audi Silver Spring to look into a new car Atanas and Spencer helped me out they were very helpful and they help me take care of a minor issue after I came back a week later. I was very please with post purchase service. More

Great Experience Had a great experience working with Spence! Incredibly honest and really goes the extra mile for his customers. From the ambience of the dealership to Had a great experience working with Spence! Incredibly honest and really goes the extra mile for his customers. From the ambience of the dealership to working wth each member of the team, everything was top notch. Thanks, we will be back and refer others! More

Excellent review Audi Silver Spring service has been excellent both with the purchase of the new car and help with learning all its features. I love my Audi! Audi Silver Spring service has been excellent both with the purchase of the new car and help with learning all its features. I love my Audi! More

Amazing cars! Amazing Staff! I've been going to this dealership for 3 years for service and visiting occasionally in hopes of getting a new car. I had a rough situation but the se I've been going to this dealership for 3 years for service and visiting occasionally in hopes of getting a new car. I had a rough situation but the second time around they were able to work it out. I have nothing bout positive raves about majority of the staff; the only less than 5 star ratings were just people who were about their business but could've used a bit more humanity in their service approach. But definitely no complaints. Even when I wasn't able to get a new car, the workers were amicable and they remembered me the next time I showed up! More

Good experience and love my new car Spence was great to work with. He was patient and helpful as I worked through making this big decision. He made me feel at ease and knew a lot about t Spence was great to work with. He was patient and helpful as I worked through making this big decision. He made me feel at ease and knew a lot about the cars even though he had just started. Very impressive and friendly. More

Great experience Marcelo was excellent both over the phone and in person. This was my first out of state purchase and he made it worth the trip. Marcelo was excellent both over the phone and in person. This was my first out of state purchase and he made it worth the trip. More