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Autohaus BMW

St. Louis, MO

4.8
3,775 Reviews
Autohaus is one of the largest and fastest growing BMW Centers in the Midwest. Our ultra modern facility has only enhanced what we pride ourselves on..."The Autohaus Experience". In an industry trending toward multi-dealer conglomerates that operate multiple franchises in several states, this dealership is still family-owned and operated. Its long-appreciated charm and dedication to service has helped form "The Autohaus Experience". All of the work and dedication finally culminated with the opening of the state of the art BMW facility at 3015 South Hanley Road in 2007. The Best People The Best Product The Best Facilities The Best Selection The Best Experience The Autohaus Experience
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3015 S. Hanley Road

St. Louis, MO

63143

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Showing 3,775 reviews

November 05, 2020

The Service was great, efficient, and through. The courtesy of staff checking in was poor and the service guy assigned to me was just okay. More

by richardebuckley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Midgley, Mike Crader
Nov 07, 2020 -

Autohaus BMW responded

Thank you for the review! We appreciate any feedback you have for us. We strive to improve in service, parts, and sales. Thank you for choosing Autohaus BMW!

November 05, 2020

Brett made my experience easy and I wasn't expecting such a fast turn around for the entire process, but Autohaus was efficient in handling the paperwork and my new vehicle. I look forward to purchasing my More

by Lisa C
Recommend Dealer
Yes
Employees Worked With
Joe Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Vivrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Burjoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquis Mischeaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Midgley
Nov 07, 2020 -

Autohaus BMW responded

Thank you for your review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience, and thank you for the future referrals!

November 05, 2020

Phenomenal job all around. Excellent service each time we come in. We purchased in August with the help of Jens and he was very informative, accommodating, and responsive without any pressure to buy. Ch More

by Sdoehring
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jens Petermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Mares
Nov 07, 2020 -

Autohaus BMW responded

Thank you for the great review! We are pleased to know about your positive experiences with us. We are grateful to have such a positive and prompt staff. Chris is one of the best! Thank you for choosing Autohaus!

November 04, 2020

Easy, quick, and smooth process. These folks are pro’s. Was able to personally design a brand new X5 with the consultation and advice of the staff. More

by eflodber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2020 -

Autohaus BMW responded

Thank you so much for the 5-star review! We are happy to be of service and look forward to the next time, take care!

November 04, 2020

It was everything I had hoped for from the moment I dropped it of til I picked it up. Totally satisfied. I would certainly recommend More

by claibss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquis Mischeaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2020 -

Autohaus BMW responded

Thank you so much for the 5-star review! We are happy to be of service and look forward to the next time, take care!

November 04, 2020

Unhappy with the lack of help to find title to car financed by BMW and paid off in February of 2020. Service drops off once sales is made! This is why we will look elsewhere for the next vehicle. More

by Lb
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Steve Emerson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2020 -

Autohaus BMW responded

We are sorry to hear about the problems with the car title. I can assure you that we do care about our customers after the sale. It is our top priority to provide the best possible experience each and every time, and try to build a strong long-lasting relationship with our customers. This year has been challenging with titles, more than any other year we've ever experienced and very sorry that we did not live up to your expectations. We hope that you will reconsider, but if not, we understand. Thank you and take care!

Nov 14, 2020 -

Lb responded

Peggy, I appreciate your offer to assist in finding our car title. I have already called BMW to find out the process. They are sending paperwork to reissue a title. As a female, I did not appreciate the way I was treated by Steve Emerson. He was dismissive and showed little interest in helping me with the missing title, that was financed by Autohaus BMW. If Autohaus is aware of a problem with titles, due to Covid, the appropriate response should have been an offer to assist in finding the title, as you have done. Not the response I received from Mr. Emerson. If Autohaus and Mr. Emerson believe that they "try to build a strong long lasting relationship with our customers" and "that they do care about our customers after the sale", this issue should have been resolved in Mr. Emersons office and not over DealerRater.

November 04, 2020

The dealer is professional and customer service frendly. Getting a loaner car is always very helpful. My representative is always super helpful which is greatg4 More

by Christopher.bibbs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Schaefer
Nov 07, 2020 -

Autohaus BMW responded

Thank you so much for the 5-star review! We are happy to be of service and look forward to the next time, take care!

November 04, 2020

This was the third BMW I have leased for Autohaus and Bob Dedert handled each transaction. The professionalism of Bob as well as the the entire Autohaus team has been second to none. I can buy a BMW in any m More

by Jim R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Dedert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2020 -

Autohaus BMW responded

Thank you for your outstanding review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience!

November 04, 2020

I bought my 2018 X1 from Autohaus BMW 2 1/2 years ago, and have had the good fortune to have Patti Kupfer as my Service Advisor at least twice. Patti is pleasant, professional, and knowledgeable, and I re More

by jccjd91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2020 -

Autohaus BMW responded

Thank you for the 5-star rating! We pride ourselves on being as accommodating, transparent, and friendly as possible in order to create a 5-star experience with us. Patti is a true asset to our team. Thank you for choosing Autohaus, we look forward to seeing you again!

November 04, 2020

Is Absolutely great place and service outstanding such clean place nice sitting aria I really enjoyed been there my car was done fast and definitely will Recommend! More

by Fataponjevic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Ancona
Nov 07, 2020 -

Autohaus BMW responded

Thank you so much for the 5-star review! We are happy to be of service and look forward to the next time, take care!

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