
Autohaus on Edens
Northbrook, IL
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Very professional staff, everyone was ready to get things done and care very much about customer satisfaction done and care very much about customer satisfaction More
In the past the service was fine. On my most recent visit I was not pleased. I brought my car in to have the tire pressure checked, the warning light came on. I also asked for a car w On my most recent visit I was not pleased. I brought my car in to have the tire pressure checked, the warning light came on. I also asked for a car was since I was there. After about 1 hour you car was ready, I drove off and the pressure warning came on. I immediately returned to the dealer. While waiting for them to take my keys one of the women that greats said look, you have a nail. They then were very quick to give me the estimate for a new tire and said it would take 1 1/2 hours. After waiting over 2 hours I finally got my car back. When all was done I spent 4 hours dealing with this issue. More
Very convenient and always greeted with a smile no matter what the problem might be what the problem might be More
Service seemed good. Car was washed but there was some grease inside the car on dash, door panel and around ignition button. Tech must have had dirty hands. Hopefully Car was washed but there was some grease inside the car on dash, door panel and around ignition button. Tech must have had dirty hands. Hopefully I don't find additional grease. Usually they return cars spotless. More
very good service, though it took longer than expected. They also said I would need to change out my rental car after 3 days, which was confusing becuase the delay was on their side. They also said I would need to change out my rental car after 3 days, which was confusing becuase the delay was on their side. More
Had some minor issues during my purchase process but they made up by their prompt responses and actions. Will buy again from them. made up by their prompt responses and actions. Will buy again from them. More
Robert Becker greeted us at the door and introduced us to the Mercedes vehicle line. We knew what we wanted to look at and Robert went thru the vehicle in detail. He then offered us a test drive and it conf the Mercedes vehicle line. We knew what we wanted to look at and Robert went thru the vehicle in detail. He then offered us a test drive and it confirmed our interest in the GLE 350. More
Tom Lood has been my Service Advisor for 13 years. Because of his dedication and professionalism, I will continue to visit Autohaus on Edens. He has taken the time to get to know me and my car needs Because of his dedication and professionalism, I will continue to visit Autohaus on Edens. He has taken the time to get to know me and my car needs - I wholeheartedly trust his recommendations and know he has my interests on hand. Whenever Tom has not been available, I have received assistance from Eddie Garcia who is also an outstanding and knowledgeable service consultant. More