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Autohaus on Edens
Northbrook, IL
3,240 Reviews
At our dealership, you’ll always find a full selection of new Mercedes-Benz models to choose from, including popular options from the Mercedes-Benz C-Class, Mercedes-Benz E-Class, and Mercedes-Benz GLA models. Also check out our certified pre-owned Mercedes-Benz vehicles for great offers on pre-owned luxury cars. When you’re ready to take the next step, our finance staff will be standing by to provide pressure-free financing and leasing options for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 3,240 reviews
September 13, 2024
Very kind and responsive. My only suggestion would be to elevate the waiting room in terms of snacks, drinks; making it feel more inviting. I wanted decaf coffee but that My only suggestion would be to elevate the waiting room in terms of snacks, drinks; making it feel more inviting. I wanted decaf coffee but that wasn't an option. It also could have been cleaner. My service person was excellent ! More
by jetson1003
Verified Customer
September 13, 2024
John was very knowledgeable and helpful, he answered all of my questions and took care of the issue right a way. of my questions and took care of the issue right a way. More
by atoreta76
Employees Worked With
September 12, 2024
Amazing personalized service! ! Tom, Ken and team go above and beyond to get everyone, not just me, back on the road! ! Tom, Ken and team go above and beyond to get everyone, not just me, back on the road! More
by HappyCustomer
September 11, 2024
John, Justin, and AutoHaus are awesome! !! Great work, very timely. Very pleased, will be back. !! Great work, very timely. Very pleased, will be back. More
by Jason Mick
September 09, 2024
Usually happy, this time I was misinformed, misled about pricing and service rendered. Left a very bitter taste on service. Question whether I will return to Autohaus after 25 years of Mercedes ownership on pricing and service rendered. Left a very bitter taste on service. Question whether I will return to Autohaus after 25 years of Mercedes ownership on several vehicles. Have purchased vehicles at Autohaus and usually service them there, I do not know if I will return Was told by service manager they would look into the issue, never received a call back More
by patrick.haris
Employees Worked With
Jorge Gomez
September 08, 2024
Very professional and efficient service. I was well informed of the services my car needed and the work was completed timely. I was well informed of the services my car needed and the work was completed timely. More
by ROBERT.S.SPENCER
September 06, 2024
Those individuals that I have had contact with at this service department, leave little room, if any, for negative comments or customer service. Each member of the service department is friendly and perso service department, leave little room, if any, for negative comments or customer service. Each member of the service department is friendly and personable and always is eager to offer assistance as soon as you enter. More
by LF9226
September 06, 2024
Bobby was very pleasant and patient with us. He explained everything thoroughly. He was very helpful throughout the entire purchase He explained everything thoroughly. He was very helpful throughout the entire purchase More
by SEATODDY
September 06, 2024
I have had my car in for routine service in the past and I'm always grateful that the department always inspects the whole car to find any potential problems and correct them before they become major. Alej I'm always grateful that the department always inspects the whole car to find any potential problems and correct them before they become major. Alejandro & John were great! More
by LLLANDSMAN
