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BMW and Mazda of Crystal Lake
Crystal Lake, IL
678 Reviews
Since 1983 we've been a family-owned and operated business – and it shows. Whether you work with our sales, service, or financial teams, you will experience unrivaled customer service every step of the way. Why? Because we strive for every customer to leave our dealership satisfied.
We offer free car-washes for as long as you own your vehicle, pick up and delivery service and a free shuttle.
We understand that the customer is our first priority and motivator. Every day we strive to make auto easy for you!
When you visit us, you’re sure to find what you’re looking for. In addition to our award-winning service department, our dealership offers a wide array of new, pre-owned, and certified pre-owned vehicle. We do our best to make sure you find the perfect fit.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 678 reviews
July 09, 2026
Michelle is an absolute sweetheart! ! She made the whole process easy and was very patient with all the frequent visits trying to decide which trim and color interior. Although they did ! She made the whole process easy and was very patient with all the frequent visits trying to decide which trim and color interior. Although they did not have the specific vehicle we wanted she worked her magic and got us the exact vehicle we wanted!! No sales pressure at all and allowed as much time as needed to make final decision. She even made sure our car was protected from very bad storms in the area keeping our car inside dealership. Nico the sales manager was also very attentive to my needs. Also Mike in the finance department explained everything thoroughly and did not pressure us. The whole experience at this dealership was awesome!! Can’t recommend them enough and have. More
by Number5horse
July 07, 2026
Very helpful, friendly staff, Very Knowledgeable. Michelle was great to work with, she understood what I was looking for and helped me find the perfect match. She was very responsive to answer my cal Michelle was great to work with, she understood what I was looking for and helped me find the perfect match. She was very responsive to answer my calls and answer any questions I had. She made the buying process very easy. More
by New CX5
July 02, 2026
Just took delivery on our 4th BMW from Crystal Lake! Thank you Michelle Canova and Heather Liautaud for always making the process as easy as possible. Thank you Michelle Canova and Heather Liautaud for always making the process as easy as possible. More
by MarcnRachelG
July 02, 2026
This is my fifth purchase dealing with Michelle she has always very informative and pleasant to work with always very informative and pleasant to work with More
by alanshapiro1963
Employees Worked With
June 24, 2026
Evan was amazing to work with! I had a wonderful experience, and the dealership as a whole has been great. They made the process simple from start to finish without added pressure. I had a wonderful experience, and the dealership as a whole has been great. They made the process simple from start to finish without added pressure. Highly recommend working with Evan! More
by jenniferlweil
Employees Worked With
June 17, 2026
I had wonderful experience with Oscar and this dealership has a whole. They were very informative and being able to answer all my questions and we had white glove service in order to make sure we left with t has a whole. They were very informative and being able to answer all my questions and we had white glove service in order to make sure we left with the car of our dreams in real time. More
by Gsantoswilliams
May 30, 2026
Oscar was great, very professional and great customer service. Would highly recommend working with Oscar. service. Would highly recommend working with Oscar. More
by edgar.vazqueztellez
May 29, 2026
Michelle is the best! Wonderful experience. Everyone made us feel welcome. Michelle answered all our questions. This is our second BMW purchase here. Service departme Wonderful experience. Everyone made us feel welcome. Michelle answered all our questions. This is our second BMW purchase here. Service department is great. Devon helping with tech stuff. Nico sold me our 1st BMW, Michelle the new baby! Highly recommend. Treat yourself, yolo! More
by lnowins
May 23, 2026
I highly recommend buying from these folks. I had the best experience and every one of the staff was great. Whatever you need, I’m sure they’ll do their best to accommodate. I had the best experience and every one of the staff was great. Whatever you need, I’m sure they’ll do their best to accommodate. More
by ohsogood
Employees Worked With
May 18, 2026
We had such a great experience working with Michelle and Mike at Anderson BMW from start to finish! They were professional, friendly, and genuinely helpful without ever being pushy. They took the time to Mike at Anderson BMW from start to finish! They were professional, friendly, and genuinely helpful without ever being pushy. They took the time to answer all of our questions, walk us through every option, and made sure we felt completely confident in our decision. The entire process was smooth and transparent—everything from pricing to financing to next steps was clearly explained, which made it feel easy and stress-free. What really stood out was how accommodating they were with our busy schedule. They were patient, respectful, and never made us feel rushed. That kind of service goes a long way. If you’re looking for a dealership that truly makes the car-buying experience enjoyable, we highly recommend Anderson BMW! 🚗✨ More
by Bonnie28
