Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW and Mazda of Crystal Lake
Crystal Lake, IL
666 Reviews
Since 1983 we've been a family-owned and operated business – and it shows. Whether you work with our sales, service, or financial teams, you will experience unrivaled customer service every step of the way. Why? Because we strive for every customer to leave our dealership satisfied.
We offer free car-washes for as long as you own your vehicle, pick up and delivery service and a free shuttle.
We understand that the customer is our first priority and motivator. Every day we strive to make auto easy for you!
When you visit us, you’re sure to find what you’re looking for. In addition to our award-winning service department, our dealership offers a wide array of new, pre-owned, and certified pre-owned vehicle. We do our best to make sure you find the perfect fit.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 666 reviews
April 07, 2026
I came in looking for a Mazda 3 Sedan after a long search and didn't see any used ones in the lot, spoke to Zion a young professional ambitious courteous salesman through his attentive conversation mentioned and didn't see any used ones in the lot, spoke to Zion a young professional ambitious courteous salesman through his attentive conversation mentioned they do get some in time to time but they go fast. I inquired how often and he mentioned they had a sister store in Rockford. I asked if he could check there online to see if any were in route or how soon or if any there. He did, found one, and was aggressive and assertive enough to immediately ask him manager as his initiative to bring it to the Crystal Lake store the next day so I could conveniently check it out locally. Zion immediately ask Branch Manager Dan B. who came out to meet and speak with me briefly and was only too happy to get it transferred over to get looked at the next day and could not have been nicer. Zion was quick to realize I would have likely gone to Rockford to see and buy and smart enough to initiate the transfer for their sale and share the information he had to help me find the car I was meant to find and buy there. Smart, attentive, courteous, and knows how to close, easy going about letting customers test drive and check out cars. Zion easy going, easy to reach, follows up well, does what he says and keeps his word. He will be excellent employee for years to come and helped make the purchase a breeze. Followed up after car purchase to make sure I got spare Key Fob. The whole staff is great and friendly. Great experience after others that were not. Very glad I stopped that day and bought local and asked a few questions of Zion. He made that sale happen with basic courtesy, customer service, and seizing the moment to make a sale happen with initiate and quick thinking. More
by LanceRichardBoyd
April 05, 2026
Oscar, Nico, Heather and Mike were phenomenal. No pressure, patient with decision making, knowledgeable about the platform we purchased and just a great team. Highly recommend buying from this d No pressure, patient with decision making, knowledgeable about the platform we purchased and just a great team. Highly recommend buying from this dealer. I used to sell used cars at another dealership and I can say I will likely never purchase a car elsewhere as long as I am in the area, and likely will consider to purchase from here even if I move. (The internet age is great). More
by em1sshobbs
Employees Worked With
April 04, 2026
Love the car but I broke down twice on the road first week of owning. Turns out all four tires were bad. I could have been in an accident. Had a blow out twice! Not happy about that. week of owning. Turns out all four tires were bad. I could have been in an accident. Had a blow out twice! Not happy about that. More
by Carolshadley3
Employees Worked With
April 02, 2026
Oscar was wonderful to work with. Very kind, personable, knowledgeable and patient with my changing requests. If he was not 100% sure of something, he immediately went to another reso Very kind, personable, knowledgeable and patient with my changing requests. If he was not 100% sure of something, he immediately went to another resource to confirm he was providing the right information. I appreciated his constant contact and they searched for the perfect vehicle and accessories for me. I never felt rushed or, more importantly, lied to or mislead. I would recommend Oscar to anyone visiting Anderson Mazda BMW of Crystal Lake! More
by annegrig
March 28, 2026
Had a seamless experience at Mazda of Crystal Lake! Oscar was fantastic—he really took the time to listen to what I was looking for and made the entire process feel low-pressure and professional. Nico, Oscar was fantastic—he really took the time to listen to what I was looking for and made the entire process feel low-pressure and professional. Nico, the sales manager, was also great to work with and ensured everything stayed transparent and moving quickly. If you’re looking for a new Mazda and want to skip the typical dealership headache, ask for Oscar. More
by jazmine29dom
March 27, 2026
I had a great experience, buying a Certified pre owned CX5 at Mazda of Crystal Lake. I have experienced great customer service from all staff. Oscar did a thorough job showing me all my options and put CX5 at Mazda of Crystal Lake. I have experienced great customer service from all staff. Oscar did a thorough job showing me all my options and put me under no pressure to buy. Everyone respected my time and made the purchasing process painless. Thank you to GM Dan Brzozowski and his entire team! More
by Pats
March 25, 2026
Everything good at this dealership! No pressure, honest answers, amazing service! Loved our experience and ended up with a new car! Thank you! No pressure, honest answers, amazing service! Loved our experience and ended up with a new car! Thank you! More
by Sween7
March 01, 2026
Oscar, Nico, Leah and Mike were all a pleasure to work with. They’re fair and treat customers like family; providing great service from the jump! I was able to get an amazing deal on a Mazda3 and couldn’t with. They’re fair and treat customers like family; providing great service from the jump! I was able to get an amazing deal on a Mazda3 and couldn’t be happier with how things turned out. If you’re looking for a vehicle for your specific needs, definitely consider shopping with the team here. You can’t go wrong! 🙌🏽 More
by Cesario.jason
February 23, 2026
I had a very straightforward experience buying my car. The salesman was professional, helpful, and made the process easy from start to finish. I appreciate how smooth everything went. The salesman was professional, helpful, and made the process easy from start to finish. I appreciate how smooth everything went. More
by joseduron547
February 15, 2026
Everyone at Anderson was helpful and welcoming, especially our salesperson Oscar! They answered all of our questions and made sure we knew all of our options—definitely recommend. especially our salesperson Oscar! They answered all of our questions and made sure we knew all of our options—definitely recommend. More
by Mary S
