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BMW and Mazda of Crystal Lake
Crystal Lake, IL
647 Reviews
Since 1983 we've been a family-owned and operated business – and it shows. Whether you work with our sales, service, or financial teams, you will experience unrivaled customer service every step of the way. Why? Because we strive for every customer to leave our dealership satisfied.
We offer free car-washes for as long as you own your vehicle, pick up and delivery service and a free shuttle.
We understand that the customer is our first priority and motivator. Every day we strive to make auto easy for you!
When you visit us, you’re sure to find what you’re looking for. In addition to our award-winning service department, our dealership offers a wide array of new, pre-owned, and certified pre-owned vehicle. We do our best to make sure you find the perfect fit.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 647 reviews
November 12, 2025
My family has purchased 4 BMW's from this Dealership. Everyone is so helpful.. Michelle stayed with me way after hours to get the deal done. From start to finish the best dealership. The service team is Everyone is so helpful.. Michelle stayed with me way after hours to get the deal done. From start to finish the best dealership. The service team is also amazing, I wont go any where else. More
by Rosebud21$
November 12, 2025
Michelle was very helpful and knowledgeable. She described the process every step of the way and was very hospitable! I highly recommend going to this dealership if you're looking for a car. Eve She described the process every step of the way and was very hospitable! I highly recommend going to this dealership if you're looking for a car. Everyone who works there was also very knowledgeable about the vehicles there and were just friendly all around! More
by Pfaffingerkayla
November 10, 2025
I've been a loyal Mazda customer for years, and this marks my 4th purchase from this dealership. The service was outstanding as always! James Orton was incredibly helpful and informative throughout the marks my 4th purchase from this dealership. The service was outstanding as always! James Orton was incredibly helpful and informative throughout the process. The rest of the staff were friendly, professional, and made the experience smooth and enjoyable. Highly recommend this team! More
by kiradonohue
November 08, 2025
Everyone there was beyond helpful, and got me the price I was looking for! Communication was excellent, interested in a vehicle and walked out same day with it!! was looking for! Communication was excellent, interested in a vehicle and walked out same day with it!! More
by Trevor Roark
November 01, 2025
Easy going sales approach. Great atmosphere. Nice selection of cars. Simple buying process made very easy by all involved. Great atmosphere. Nice selection of cars. Simple buying process made very easy by all involved. More
by Jeff1479
October 23, 2025
One of the best experiences I’ve had buying a car. It was a pleasure to work with the whole team, from start to finish. I won’t hesitate to return for service and future purchases. It was a pleasure to work with the whole team, from start to finish. I won’t hesitate to return for service and future purchases. More
by John K
Employees Worked With
October 16, 2025
Had a great buying experience. Daniel, Nico and Mike were all a pleasure to work with. I’m very happy with my new vehicle and the experience I had. Daniel, Nico and Mike were all a pleasure to work with. I’m very happy with my new vehicle and the experience I had. More
by Shelley
October 04, 2025
Crystal Lake BMW is a very professional tet persobal store. The prople there are helpful, and knowledgeable. We have bought several cars there, and have always been aatisfied with the service we have re store. The prople there are helpful, and knowledgeable. We have bought several cars there, and have always been aatisfied with the service we have received. More
by jkarl172
October 04, 2025
He cares about You…Getting the Best Deal and the Best Customer Service!!! That was our experience and we would go to him again. Customer Service!!! That was our experience and we would go to him again. More
by JimTeri
Employees Worked With
October 03, 2025
We have been with BMW of Crystal Lake for over 20 years: leasing, buying, and servicing our many X3s. In all that time James Orton has been our sales rep., service contact, financial advisor, and trusted fr leasing, buying, and servicing our many X3s. In all that time James Orton has been our sales rep., service contact, financial advisor, and trusted friend. Even when he is working hard on sales events, he always takes the time to accommodate our needs and limitations, and he never makes any request seem like a bother. Not only can he tell you anything you want to know about these complex vehicles, you come away feeling you actually learned something! He is the biggest reason we have stayed with BMW of Crystal Lake for over two decades. (The X3s are great, too! ) Ed and Nancy Ponczek More
by Itsczek
Employees Worked With
Other Employees :
Ed Rubio
