BMW and Mazda of Crystal Lake

Excellent experience! We recently purchased a 2018 Mazda CX-5 at the Crystal Lake Mazda/ BMW dealership. Everyone was wonderful to work with from our client advisor, Bob Mi We recently purchased a 2018 Mazda CX-5 at the Crystal Lake Mazda/ BMW dealership. Everyone was wonderful to work with from our client advisor, Bob Miller, to Rob Jacobus from the service department, the sales manager, and finance manager. They made the process quick, easy, and seamless. We felt that they actually had our best interest at heart and immediately followed up with each interaction we had with them. They were also extremely helpful in explaining the features of the vehicle and even offered an extended review of the features. We are thrilled to be able to continue our relationship with this dealership and would highly recommend them to anyone! More

Great Car Buying ! I just bought my second car from Bob Miller! Can't say enough good things about my experience buying from Bob, Sales manager Fabian, and everyone at t I just bought my second car from Bob Miller! Can't say enough good things about my experience buying from Bob, Sales manager Fabian, and everyone at this dealership! More

Worst Experience Ever!!! Worst car dealer I’ve ever worked with. Gave me an offer on my car, everything was set to pick up vehicle, the salesperson backed out and dropped the Worst car dealer I’ve ever worked with. Gave me an offer on my car, everything was set to pick up vehicle, the salesperson backed out and dropped the price of my trade in by $2000.00 after the fact. The Manager Derrick was horrible and arrogant. Never again!!! More

Wonderful experience, obsessed with our new car! Bob Miller and the rest of the team were fabulous to work with. He was informative and friendly through the entire process. We stopped back in about a Bob Miller and the rest of the team were fabulous to work with. He was informative and friendly through the entire process. We stopped back in about a week later and both Bob and Rich remembered our names which impressed me. We are extremely happy with our purchase. I will absolutely recommend family and friends and well as return when it’s time for my next car. More

Easy to do business Easy to conduct business, price was fair and received a quality vehicle. Bob Miller did a nice job as well as Derek Gruendemann Thank you Easy to conduct business, price was fair and received a quality vehicle. Bob Miller did a nice job as well as Derek Gruendemann Thank you More

Best Experience buying ever had The warmth and friendliness of this dealership made for the best car buying experience I’ve ever had. Tyler did an excellent job listening and gettin The warmth and friendliness of this dealership made for the best car buying experience I’ve ever had. Tyler did an excellent job listening and getting to know what exactly I was looking for then matched me with the perfect match right in my price range too. Because I live a bit of a distance away they helped me do as much pre-paperwork as possible in advance so I could minimize my time waiting for them to process it when I came in. Everyone in the showroom was extremely friendly when I was there many going out of their way to greet me and ask how I was in a non-pressure approach you often experience at other dealerships. Super happy with the the customer service and would definitely recommend this dealership!! More

Many excellent transactions This is a very straightforward, low pressure dealership. Gale Ekern is very interested in getting the right car to make you happy. He is very knowle This is a very straightforward, low pressure dealership. Gale Ekern is very interested in getting the right car to make you happy. He is very knowledgeable and experienced with BMW. More

amazing Great people at the dealership and will bend over backwards to help you out! Everyone was very nice and found my exact car I wanted within a day. Great people at the dealership and will bend over backwards to help you out! Everyone was very nice and found my exact car I wanted within a day. More

Awesome experience :) We recently bought a new SUV from these guys and could not be happier :) Tyler McMillin was our sales rep and he is awesome! He was well-informed, gav We recently bought a new SUV from these guys and could not be happier :) Tyler McMillin was our sales rep and he is awesome! He was well-informed, gave us lots of personal space to discuss our options, and we never felt pressured. He took the time to show us all the features of the car we were interested in. He pays a lot of attention to detail. His manager, Derek, was also very personable and very amicable to work with. After our initial visit, Tyler stayed in touch via texts but we never felt like he was annoying us. He answered several of the questions we had. We went back and forth on the overall numbers but eventually came to a mutual agreement. The overall atmosphere of the car dealership was very pleasant — something that is hard to find at many car dealerships! We would definitely recommend Anderson Mazda. More

Long Distance After contacting the dealership from Sioux City Iowa, 442 miles away, I was impressed from the first contact. Being so far away and not being able to After contacting the dealership from Sioux City Iowa, 442 miles away, I was impressed from the first contact. Being so far away and not being able to see the truck personally, I asked for better and more detailed pictures, done! Nest I asked several other questions concerning the truck, answered in a timely manner. They even picked me and the wife up from the airport in Chicago, and drove us to the dealership, so see the vehicle. Every bit of this experience was delightful and very well done by Kent and the whole staff at Anderson's. I wouldn't hesitate to fly back there and do business with them again, and the wife is hoping for the same thing to happen. Great staff and very thorough and straight forward in every aspect. Nothing but the best!!! Thank you guys for everything More