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BMW of Catonsville
Catonsville, MD
2,559 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, BMW of Catonsville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 2,559 reviews
March 03, 2020
Great service, no fuss, just straight to the point. The whole staff is wonderful and appreciated that my time was valuable. Hands down the best new car buying experience in Maryland. whole staff is wonderful and appreciated that my time was valuable. Hands down the best new car buying experience in Maryland. More
by NKP0135
March 03, 2020
JAE LIM THE BEST MAN TO WORK WITH. It was a pleasure working with Jae Lim. He was very professional, cordial, and helpful and attentive.His communications to me was great and always an It was a pleasure working with Jae Lim. He was very professional, cordial, and helpful and attentive.His communications to me was great and always answered my questions with the details over the phone or on email. He was available to me at all times. Even after buying the car i had many questions with the vehicle operation, which he answered every time when i called him. Jae gives his 100% while you buy the car and after you bought the car. He is excellent sales person. BMW should be proud to have him. More
by KUMAR C
Employees Worked With
February 29, 2020
2020 BMW X1 Service Loaner It was a pleasure working with BMW of Catonsville. Jae Lim of sales was very professional, cordial, and helpful throughout the entire buying process. It was a pleasure working with BMW of Catonsville. Jae Lim of sales was very professional, cordial, and helpful throughout the entire buying process. Jin Lam of financing was very professional and cordial, and very helpful in getting the best possible financing for the car. The dealership should be proud of their staff. More
by Ron R., Phila, PA
February 29, 2020
This is by far the most outrageous experience I can imagine with a dealer. They took your money for nothing , messed with contracts, kicked you around forever and who knows when you are gonna get it ba imagine with a dealer. They took your money for nothing , messed with contracts, kicked you around forever and who knows when you are gonna get it back. We purchased a 2020 X3 on Dec 28th and just on Dec 30th we decided to cancel the maintenance ultimate care and wheel tire protection plans that we bought together. It turned out just recently that The contract for the MPU is flawed. First we didn't even have the original signed copy of the MPU contract and when on 30th we cancelled it, we asked for the signed copy and was told we probably not need it and the financial manager gave us a blank copy. It is clearly stated on the contract this should not be allowed so the contract was invalid the first time. Never mind, we still cancelled it and asked for the money back and was told to wait for another 4+ weeks. Now it's already March and I just found yesterday the company providing wheel and tire plan had just received the cancellation notice on Feb 28, after my visit to the dealer and asked the FM to look into it again. So it turned out that thru all these 60 days and several calls a few weeks ago, the FM had never really sent the notices or asked for any response from the service providers. We have our money on the finance constantly accruing interest and we wouldn't know If I had not bothered so much to see the FM in person. The FM made me believe that the MPU is provided similarly by a third party company and we have to wait for their responses. Guess what? This is just a blatant lie. It is the BMW NA and the dealer themselves! It is written plain and simple that the dealer is the party B on the contract providing the service and refund. And its stated clearly that refund from cancellation should be received within 30 days of the cancellation notice, which was already 31 days ago! So all this time the FM tried to divert us to some nonexisting third party and have us wait forever for its response, while they should handed the refund directly to us long ago b/c they are the ones holding it! Just see how horrible lies the FM had made and what made him so bold to breach the contract multiple times? More
by Vrships
Employees Worked With
JIN LAM
February 27, 2020
Great Overall Experience (Hope to be the same again!) Working with Cantonsville BMW was excellent from start to finish. My client Advisor (Kourosh N.) was great to work with as most was done via email bef Working with Cantonsville BMW was excellent from start to finish. My client Advisor (Kourosh N.) was great to work with as most was done via email before coming in to pick up my sedan. His communications to me was great and always answered my questions with the details I needed. I really appreciated the honesty and the team working with me on what I was looking for and the cost point I was willing to spend (which I didn't have much success with any of the Northern Virginia dealerships this go around being my 2nd BMW). I liked how the team was ready to go once I verbally committed to coming out there to get the car (washed and paperwork all printed out ready to be signed). The Business Manager (Sam C.) was also great (as well as personable which I also appreciated against my past experiences with other dealerships/brands). I plan to get another BMW for the wife in the near future and look forward to working with this team for years to come. More
by AndyT
February 27, 2020
Great customer service! Special thanks to Keon who always has me in and out WITH a loaner in 15 min. Great job Catonsville BMW! J has me in and out WITH a loaner in 15 min. Great job Catonsville BMW! J More
by JG
February 25, 2020
Zac Cutright was wonderful to work with. He explained the service that my car needed and completed everything in a timely matter. I was very satisfied with my visit. service that my car needed and completed everything in a timely matter. I was very satisfied with my visit. More
by l_budniewski
Employees Worked With
Zac Cutright
February 25, 2020
You can get good customer service at Chick-fil-A, I expect an experience with this kind of commitment. Korey gave the ultimate customer experience! He was attentive, friendly, courteous and profession expect an experience with this kind of commitment. Korey gave the ultimate customer experience! He was attentive, friendly, courteous and professional. The process was super easy and for that I’m grateful. Korey has my business for life! More
by Ebonie49
February 25, 2020
Harold was very helpful in finding a car that fit my requirements. He went above and beyond to get the car ready by the time I needed it. I was very happy with my experience and would buy another car fr requirements. He went above and beyond to get the car ready by the time I needed it. I was very happy with my experience and would buy another car from him. More
by l_budniewski
Employees Worked With
February 25, 2020
A pleasure to work with Benn was all the things you want when you purchase a new car; attentive (without being pushy, thorough, respectful of our time and knowledgeable. A gr Benn was all the things you want when you purchase a new car; attentive (without being pushy, thorough, respectful of our time and knowledgeable. A great experience!! More
by Melinda
Employees Worked With
