BMW of Catonsville

Car went in for service for oil change ,filters and spark plugs.car was done in amazing time and fashion.nothing but the best service from my advisor Brittany hill and the tech that work on my car Matt.Amazi plugs.car was done in amazing time and fashion.nothing but the best service from my advisor Brittany hill and the tech that work on my car Matt.Amazing service on all of my M cars in the household.best service in the state!!! More

Mr moon provided a very good customer service he was very helpful and made my purchase very easy and quick . helpful and made my purchase very easy and quick . More

Jamie Brenneman is my service advisor. Jamie delivered outstanding customer service to myself and my husband on Friday, July 22, 2022. My husband's vehicle had a Safety Recall requiring th Jamie delivered outstanding customer service to myself and my husband on Friday, July 22, 2022. My husband's vehicle had a Safety Recall requiring that we return the vehicle to the dealership immediately. Jamie arranged for us to have a 2022 BMW X5 with M package as a loaner car, while his car undergoes the required repairs. This X5 was identical to the X5 that had special ordered from the dealership in 2019. It was like having my old vehicle back only better. The loaner vehicle is fully loaded with the M package and also the driver assistance professional package, that my husband has in his current BMW. Once again, Jamie provided not only outstanding, but also individualized customer service. She remains an asset to the staff of BMW of Catonsville, as well as the BMW brand. More

Korey Matthews is our sales advisor. Korey delivered excellent customer service to both me and my husband on Friday, July 22, 2022. My husband had a Safety Recall for his vehicle. The Re Korey delivered excellent customer service to both me and my husband on Friday, July 22, 2022. My husband had a Safety Recall for his vehicle. The Recall required that my husband return his vehicle to the dealership immediately. Korey walked us through the procedure for having the vehicle towed to the dealership and then picking up a loaner vehicle. Korey stayed in contact with us for hours until the vehicle had been picked up and delivered to the dealership. He was required to work overtime in order to make sure that his customers received excellent customer service. I would highly recommend seeking the advice of Korey Matthews when deciding to purchase the "Ultimate Driving Machine." More

This is the third car I have purchased from Catonsville BMW and I must say Shaun has been my favorite client adviser at this dealership and actually any car purchase in my experience ever!! In his intro BMW and I must say Shaun has been my favorite client adviser at this dealership and actually any car purchase in my experience ever!! In his intro he states his goals as : "Working on being the undisputed, best known, premium Client Advisor period." and I must say he meets and surpasses those goals. Shaun is professional, very knowledgable, kind, and very concerned about your needs. He is very dependable and follows through on what he promises. I can't say enough about my wonderful experience working with Shaun, in fact if you are thinking about stopping in the dealership make sure you call ahead of time and make sure he is available to assist you in your car shopping journey. I highly recommend him to anyone looking for a top notch client adviser. Thank you Shaun! More

Best costumer service. Greeted me well and treated me nice and helped workout a deal for my car! Greeted me well and treated me nice and helped workout a deal for my car! More

The staff was knowledgeable and kind. Everybody was a pleasure to work with. I traveled from two hours away to purchase a car and am glad I came to BMW of Catonsville! The staff worked wi Everybody was a pleasure to work with. I traveled from two hours away to purchase a car and am glad I came to BMW of Catonsville! The staff worked with what our budget was with absolutely no judgment and no questions asked. If you want a high-quality vehicle and only the best staff, come here!. More

Easiest car buying experience I've ever had. Howard and the team were great and a pleasure to work with. Howard and the team were great and a pleasure to work with. More

Benn Edwards was a pleasure to purchase my 2022 Previously Owner BMW from. He was dedicated and communicative not to mention professional while also being approachable. He is knowledgeable of not Previously Owner BMW from. He was dedicated and communicative not to mention professional while also being approachable. He is knowledgeable of not only the BMW line of vehicles but also the market. He gained my trust which is #1 when doing any business for me. Therefore I felt very confident purchasing my vehicle from Benn. He was patient not pushy and I feel good about the deal we did More

Fast Passed - What a BMW dealer should be. I don't want a lot of back and forth - time is money. Howard Moon matched my personality and was great to work with. Sam in finance made the paperwor I don't want a lot of back and forth - time is money. Howard Moon matched my personality and was great to work with. Sam in finance made the paperwork fast and painless. With a deal like they gave me, I will be back for another X5 soon. This next one, black on black. More