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BMW of Darien
Darien, CT
2,163 Reviews
Established in 1967, BMW of Darien has been a family owned BMW Dealer and BMW Service Center in Darien, CT for over 50 years. At our dealership, we strive to provide the most compelling car buying and ownership experience through our commitment to exceptional customer service. We truly value our customers, as well as our community, and are proud to continuously support local charities and organizations within Darien, Stamford, Norwalk, New Canaan, Westport, and Fairfield County, Connecticut.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 2,163 reviews
May 18, 2023
Great quality! However, administrative procedures and personal service have been deteriorating recently and need improvement. However, administrative procedures and personal service have been deteriorating recently and need improvement. More
by Darienite
Employees Worked With
May 13, 2023
Have been a long time customer of BMW Darien. For many years, I have been fortunate to exclusively work with Sebastian Mortenson in Sales. A more thorough or knowledgeable professional you will n For many years, I have been fortunate to exclusively work with Sebastian Mortenson in Sales. A more thorough or knowledgeable professional you will not find. Anthony Martinez, the Darien Finance Manager has always been a pleasure to work with. He makes every transaction go smoothly. More
by woodt
May 13, 2023
The service was great. Everything went smooth and easy. He took care of everything. Thank you. Everything went smooth and easy. He took care of everything. Thank you. More
by Jack
Employees Worked With
Other Employees :
Chris Legere, Albano Kroj
May 12, 2023
Courteous, efficient and talented service department. The dealership immediately provided me with a ride back to my home after leaving my car. The service was accomplished one hour earlier than the ori The dealership immediately provided me with a ride back to my home after leaving my car. The service was accomplished one hour earlier than the original estimate. I would highly recommend BMW of Darien, CT service department. More
by BillEpi
Employees Worked With
Other Employees :
Chris Legere, Albano Kroj
May 12, 2023
Courteous, efficient and talented service department. The dealership immediately provided me with a ride back to my home after leaving my car. The service was accomplished one hour earlier than the ori The dealership immediately provided me with a ride back to my home after leaving my car. The service was accomplished one hour earlier than the original estimate. I would highly recommend BMW of Darien, CT service department. More
by BillEpi
Employees Worked With
Other Employees :
Chris Legere, Albano Kroj
May 12, 2023
Zero personal connection. They operate the service dept as if you aren’t even a person. Never used to be this way. Fully disappointed They operate the service dept as if you aren’t even a person. Never used to be this way. Fully disappointed More
by Ann
Employees Worked With
Chris Legere
May 11, 2023
Great service in very sense. Anthony explained me everything, totally recommend. They give me a very nice new BMW as a replacement car Anthony explained me everything, totally recommend. They give me a very nice new BMW as a replacement car More
by martinbenitezyavar
Employees Worked With
May 11, 2023
Initially, I was not going to write a review. However, since BMW sent me the links asking me to write a review, I decided to write. After having driven 1 brand new Lexus and 2 brand new BMWs, However, since BMW sent me the links asking me to write a review, I decided to write. After having driven 1 brand new Lexus and 2 brand new BMWs, I decided to buy Certified Pre-owned BMW after a teenager totaled my car. Wow, buying pre-owned car was thousand miles far from buying a brand new car. To my surprise, a salesman from MINI, showed me the car at BMW Darien office. As I test drove the car from BMW office to MINI where he worked, he told me that he was not very familiar about BMW. But I thought it was ok since I can ask help from BMW Genius when I pick up the car. On Saturday when I ask him to have a BMW Genius present when I pick up the car, he said he can show me the functions as Genius does not work on Saturday. I was not comfortable with him, as I remembered him saying he was not very familiar with BMW. It was, however, ok since I have manual and can also go to YouTube tutorials about my car. The most unpleasant experience happened on the day when I picked up the car. The car was completely covered with dust and pollen. He did not even bother to hose the dust. Then he handed me the BMW key fob with MINI ring, not that of the BMW. Luckily, I had new extra key fob rings from the previous purchases. As I was about to drive off, he handed me the digital key from his pocket, as if he forgot about it. This salesman reminded me that buying a pre-owned car is beneath buying a new car. And I don't think he really cares much about the bad reviews either. He will go on selling brand new MINIs. More
by jejugirl54
Employees Worked With
Fab
May 10, 2023
Poor communication on timing and service took over a week. Very difficult to reach a live person on the phone to get answers. week. Very difficult to reach a live person on the phone to get answers. More
by Momcar
May 08, 2023
From start to finish this was a great experience getting service performed. Great communication and Kieth my service rep is a true professional! service performed. Great communication and Kieth my service rep is a true professional! More
by jcpaprotna
