BMW of Freehold

Excellent Dealer for USED as well as NEW I have been driving a BMW since 2011. Actually went to Germany to pick up my car. When it came time to trade it in and get another, I decided to get I have been driving a BMW since 2011. Actually went to Germany to pick up my car. When it came time to trade it in and get another, I decided to get a used 528 this time. I looked all over and BMW Freehold had the MOST and the BEST selection of 3-year old 5s with low mileage. When I arrived late on a Thursday night, I was greeted my Kyle Gries. As I approached the cars, they looked way BETTER in person than they did online. They had a dozen 2015 5-series sedans, with 20k to 30k miles. All were in incredible shape. Carfax showed the cars were leased there, serviced there, and returned there. In under 90 minutes I took a test drive, Kyle had presented a good offer on my trade, plus a good offer for my new car. Paperwork was signed. I picked the car up a few days later. Their detail team had it looking brand new. Call Kyle, he will take care of you. More

Horrible service Left car on a Sunday night for a convertible sensor. Got it back Wednesday and it was filthy. Noticed a receipt left in the car. Looks like someone us Left car on a Sunday night for a convertible sensor. Got it back Wednesday and it was filthy. Noticed a receipt left in the car. Looks like someone used my car to go get pizza the day before it was ready. The service paperwork showed 25 miles were put on the car. Called the dealer and sent them pictures of the car and pizza receipt. Their answer was there was a mistake on the paperwork and they only put 3 miles on the car and the receipt fell out of the pocket of the technician who worked on the car. They offered to rewash the car. Does anyone buy this explanation. How about showing the cctv footage to back up your story More

Ultimate hassle-free buying experience (Richard Henriquez) First off, I'm a repeat customer at this dealership where I had earlier purchased cars back in 2009 and 2010. My Sales rep has since left the firm an First off, I'm a repeat customer at this dealership where I had earlier purchased cars back in 2009 and 2010. My Sales rep has since left the firm and I wanted to work with Richard Henriquez specifically. He was super busy on the day I went in, so we made an appt. Richard was fully prepared, prior to my appointment and he had created a complete folder with all the info needed way ahead of time. This helped save a ton of back & forth and time spent ! He did negotiate a very good deal for me. It was the easiest transaction ever that I have experienced @ a car dealership. On the day of the delivery, he personally helped clean out the car / transfer things and explain all the features etc. whereas another seasoned rep would have left it for someone else to do ! No task is ever small for Richard! He is the most polite and respectful being you will come across ( and I don't just say this often! ) So thank you Richard for the pleasant transaction and Wish you the best. More

Finally found my X5! I have been searching for an X5 on and off for the last 2-3 years. After getting serious over the last couple of months, I had a specific list of fea I have been searching for an X5 on and off for the last 2-3 years. After getting serious over the last couple of months, I had a specific list of features I was looking for in my SUV. After looking nationwide, I found what I was looking for at the BMW of Freehold. My client Advisor was Nick Lichaa and he made the whole process as smooth as possible. We ended up wrapping up the deal in about 20 mins. He was quick and efficient with the paperwork. He sent me a dozen pictures and shared information about the condition and history of the vehicle. He also greatly helped coordinate the transaction with my bank as well as my shipper. Next time I think about getting a BMW, I will be starting with BMW of Freehold and Nick first. More

Nick Lichaa is the best salesman Nick Lichaa has been our salesman and we wouldn't go to anyone else. His level of professionalism and integrity far surpasses any other salesman we ha Nick Lichaa has been our salesman and we wouldn't go to anyone else. His level of professionalism and integrity far surpasses any other salesman we have EVER dealt with in the past. This is our 5th BMW from Nick. Nick is our reason for staying with BMW as long as we have. Thank you Nick and Freehold BMW we look forward to many more years of doing business with you! More

Great Purchase Experience I had a top notch experience as a customer purchasing a certified pre-owned BMW X3 at BMW of Freehold working with Nicholas Lichaa. This was my second I had a top notch experience as a customer purchasing a certified pre-owned BMW X3 at BMW of Freehold working with Nicholas Lichaa. This was my second BMW that I have purchased, but first through BMW of Freehold. This was actually a better buying experience than the other BMW dealership that I used prior. Every part of the sales process was comfortable with no pressure. Nicholas was great as he was very approachable and offered great advice on various BMW models. The entire buying experience was very easy thanks in large part to Nicholas's relaxed nature and professionalism. I really appreciated the great customer service across the entire BMW sales team through the process, from the online sales rep I first spoke with, to the technology specialist walking me through the features of the car. Whenever I am looking to buy another BMW, I will certainly keep this dealer as my first choice. More

Very good experience with excellent service Sales very helpful, knowledgeable, professional service, all the stuff are very good . Excellent dealer! This is my second time leasing the vehicle, w Sales very helpful, knowledgeable, professional service, all the stuff are very good . Excellent dealer! This is my second time leasing the vehicle, we liked this dealership very much More

The best car buying experience we’ve ever had This was the most positive, friendly, non-pressured car buying situation we have ever been involved with. We feel we had a wonderful deal arranged for This was the most positive, friendly, non-pressured car buying situation we have ever been involved with. We feel we had a wonderful deal arranged for us and could not be happier with our salesman, Nick Lichaa, he went above and beyond our expectations. Nick truly listened to everything we were thinking about in cars and was always so positive and understanding. Bob Fleischman, as general manager, could not have been any more accompanying than he was for us. We didn’t plan on walking out with a gorgeous car, we were only “looking” and we couldn’t be happier to have had it all accomplished in one afternoon. We would tell anyone and everyone this is the dealership to go to when looking for a new car. More

Service of car TIRES Service at BMW BUT complaint is BOM of tires. If warranty on tires offered now since February of 2018. Obviously there is an issue! #ihaveissue! Service at BMW BUT complaint is BOM of tires. If warranty on tires offered now since February of 2018. Obviously there is an issue! #ihaveissue! More

Excellent Client Experience I don't normally leave reviews. But my experience with the exceptional staff at BMW Freehold is notable. I expressed interest in a pre-owned BMW, and I don't normally leave reviews. But my experience with the exceptional staff at BMW Freehold is notable. I expressed interest in a pre-owned BMW, and received a prompt response asking when it would be convenient to stop by - no pressure - thanks Amy Nolan. My sales associate Stephen Semo was the consumate professional. He answered all my questions, and has an encyclopedic knowledge of the brand. This was my first ever "zero" pressure buying experience. It helps that the brand tends to sell itself. My financing was very efficient and actually enjoyable thanks to Robert Sullivan. He also addressed all my questions, and made what is normally an exhausting process move smoothly. And finally before driving my new car home Stephen took the time to go over all controls options and settings. More