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BMW of Freehold
Freehold, NJ
2,256 Reviews
Welcome to BMW of Freehold
Welcome to the Lithia auto group., Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1946 to over 400 in 2024. Lithia auto groups success reflects our commitment to our mission statement: "Growth powered by people."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. Lithia employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
Lithia employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
Lithia builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All Lithia employees go through the group's culture, value and team building training. They are committed to aligning their actions with Lithia values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships worldwide you will feel that "Your satisfaction is our mission!"
Thanks for visiting our Lithia store.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,256 reviews
December 23, 2017
Thais is how car buying should be. I took us less then 1 hour from the time we walked in to the dealership to the time we drove off in a brand new car. Orville was really knowledgeable I took us less then 1 hour from the time we walked in to the dealership to the time we drove off in a brand new car. Orville was really knowledgeable and did understand our needs. We came prepared with numbers and were ready for hard negotiation. Once we gave him our $$$ he just agreed and we signed papers. Unbelievable car buying experience. More
by Btraveler
December 20, 2017
Great job, especially by Nick. Totally honesty and integrity Nick was awesome. Total honesty and integrity in his approach. His follow up skills were great and he ensured the deal got done. Great job! Nick was awesome. Total honesty and integrity in his approach. His follow up skills were great and he ensured the deal got done. Great job! More
by Foxylady
December 20, 2017
Service and Maintenance Allen Gin and Erik Raabe deliver the best service each and every time I go in. They both go above and beyond to make sure I am 100% happy. They are bo Allen Gin and Erik Raabe deliver the best service each and every time I go in. They both go above and beyond to make sure I am 100% happy. They are both extremely knowledgeable as well as friendly. We have developed a great relationship over the years. I would highly recommend BMW of Freehold. More
by CF4LIFE
Employees Worked With
Erik Raabe, Allen Gin
December 20, 2017
Amy and Chris These guys are absolutely awesome!! I had special circumstances and they found a solution to my problems. I would recommend Amy and Chris includin These guys are absolutely awesome!! I had special circumstances and they found a solution to my problems. I would recommend Amy and Chris including this dealership to my family and friends!! I love my new car!! Special thanks to Amy!! More
by Michael.quag
December 18, 2017
BMW 320xi This is my third BMW from BMW of Freehold. I worked with Mark for many weeks until we found the car and payment that worked. Mark , Nowell and John M This is my third BMW from BMW of Freehold. I worked with Mark for many weeks until we found the car and payment that worked. Mark , Nowell and John M were great. Looking for the next BMW. More
by Vper62081v
December 15, 2017
Too many people sitting around doing nothing I had my 645ci car towed here recently. I was not familiar with this dealership as I am from out of town. I entered the dealership while the car was I had my 645ci car towed here recently. I was not familiar with this dealership as I am from out of town. I entered the dealership while the car was still on the tow truck. I explained to a female service person that my car was not accelerating at all. We asked where we should have the tow truck driver unload the car.She told us just drop it right where it is. We did so only to have someone in the sales garage belittle the driver for dropping it there. After that it took a long time for someone in service to help us. We were told that we could rent a car and only the first 24 hrs would be covered. He (Greg) then said that they would look at the car to see if they could ascertain the problem. This was after telling us that the SMG transmission was a terrible one. That took a long time. Finally Greg told us the SMG module was burnt out. He suggested we have it fixed and wait. Well, it took over an hour, but finally the car was fixed. He told us it was being washed. A half hour later he walked me to the cashier. I paid and asked where the car would be. She said in the covered service area. We walked there to find no car. It was in the lot blocked by two other cars. God only knows how long it had been sitting there. 4 hours total in the dealership! So many of the service personnel were doing nothing but hanging around in a big group. Very terrible experience overall. More
by nancyg
Employees Worked With
December 14, 2017
best of the best the best service department that anyone can find.. the loaner car was perfect. the expertise of service is second to none. after service ta car came o the best service department that anyone can find.. the loaner car was perfect. the expertise of service is second to none. after service ta car came out clean as a wisle More
by king
Employees Worked With
Frank Ghusson, Laude Arnaldi
December 14, 2017
The best Nicholas Lichaa is the best salesperson I have ever dealt with in all of my years of purchasing cars. He help me from the time I stepped through door. Nicholas Lichaa is the best salesperson I have ever dealt with in all of my years of purchasing cars. He help me from the time I stepped through door. He is very friendly and never tried to pressure me to buy a car. I purchased the car that I came to review. He is an asset to BMW OF FREEHOLD. The finance dept was great too. More
by INSIDEMAN3
December 14, 2017
Excellent sales by Nick Lichaa Went to Freehold BMW to purchase a preowned vehicle with a recommendation to see Nick Lichaa. With his input and excellent customer experience we put Went to Freehold BMW to purchase a preowned vehicle with a recommendation to see Nick Lichaa. With his input and excellent customer experience we put together a quick and easy transaction. While the entire car purchasing can be grueling, he made it efficient, as well a pleasure to work with. If you are interested in a BMW I would highly recommend Nick Lichaa. Thank you Kevin Coral Pools LLC More
by 13 BMW
December 13, 2017
Excellent service by BMW Freehold BMW provides excellent service from the initial contact, through the sales process, and to maintaining you vehicle. Our sales person, Mark Ongsiako w BMW provides excellent service from the initial contact, through the sales process, and to maintaining you vehicle. Our sales person, Mark Ongsiako was extremely knowledgeable and helpful. The finance person, Robert Sullivan was very easy to deal with. More
by Hammer
Employees Worked With
Mark Ongsiako, Robert Sullivan, Jessica Villamena
