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BMW of Freehold

Freehold, NJ

4.9
1,856 Reviews
Welcome to BMW of Freehold Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork." INNOVATION: While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store. CUSTOMER SATISFACTION: Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S. EMPLOYEE SATISFACTION: DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement. INTEGRITY: DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect. TEAMWORK: All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run. When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!" Thanks for visiting DCHAuto.com. Shau-wai Lam Chairman
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4225 US Hwy 9

Freehold, NJ

07728

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Showing 1,856 reviews

February 14, 2021

Mark was excellent and provides you with all the knowledge you want and need for buying a car. Could not ask for a better salesman More

by Amsalvatore1895
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Eustice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2021 -

BMW of Freehold responded

Thank you for the positive feedback! We are so glad you enjoyed working with Mark!

February 14, 2021

Justine is my go-to service advisor every time my car needs work. Very easy to talk to and does the job done. She’s handled the servicing of all the cars I’ve bought from them and every single time, sh More

by jettie1767
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dori Dado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justine Ammiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruslan Gayetsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Shouldice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2021 -

BMW of Freehold responded

Thank you for the 5-star feedback!

February 12, 2021

Mark was excellent. Not a big pressure guy, really content to let the car sell itself. Everyone I was in contact with at BMW freehold was very nice. Certainly the most pleasant car-buying experience t More

by rmatherjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Eustice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Gries
Feb 12, 2021 -

BMW of Freehold responded

Thank you for the positive review! We truly appreciate your business and your kind words!

February 09, 2021

Mike is very pleasant to work with. He was professional and direct in our dealings. Highly recommend this dealership and Mike as your sales advisor. More

by Donald T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Feb 09, 2021 -

BMW of Freehold responded

Donald, thank you for the great review! We will share your kind words with Mike and look forward to working with you again in the future.

February 05, 2021

John had done a great job for me to order this car Enjoying driving my bmw It bmw 230 ix coupe blue with white in More

by Mozey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Cheung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

BMW of Freehold responded

Thank you for the awesome review and congratulations on your new car!

January 29, 2021

Dori has made my purchase a wonderful experience.IO Dori has made my purchase a wonderful experience. IO highly recommend BMW of Freehold and will have them at the top of my list for all future purchas More

by Dima
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dori Dado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

BMW of Freehold responded

Dima, thank you for the fabulous review and kind words about Dori. We will pass your compliment along and look forward to assisting you again soon.

January 28, 2021

Frank did a great job working with me to trade my 335is. Excellent sales and customer service for my new purchase. Ensured my new vehicle was completely inspected before I signed the papers. Frank was very More

by Pjsb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Shouldice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Catania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

BMW of Freehold responded

Thank you for the excellent review! We will share your compliment with Frank, and look forward to assisting you again soon.

January 22, 2021

Dominique was a pleasure to work with in leasing my 330i xDrive. The entire dealership is incredibly professional, but Dominique made getting a new car very easy. I was in and out of the dealership in 2 hou More

by Ptaszynski96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Lema-Hasing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dominique Nemeth
Jan 26, 2021 -

BMW of Freehold responded

Thank you for the perfect review! Your kind words will be passed on to Dominique and Fernando. We look forward to working with you again soon!

January 21, 2021

In 2019 I bought one of my BMW vehicles from this dealership, and William Lauer was my sales advisor. The experience with my advisor was not the best, but it was satisfactory. Recently I was in t More

by Adam_NJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
William Lauer
Feb 24, 2021 -

BMW of Freehold responded

Adam, thank you for the candid feedback on your latest experience. I sincerely apologize for the level of service you received. We strive to make sure all customers feel comfortable and valued, and I regret that we fell short. I would appreciate the opportunity to speak with you to learn more about your visit and show you my appreciation for your feedback. Please contact me at (732) 462-0042 at your convenience. I hope to hear from you soon. Best, Dori Dado, General Sales Manager​

January 19, 2021

I bought my new X5 from here 2 years ago with very good experience. So when I needed a used car I thought trying here to. This time it’s a pleasant experience too with Mr. John Chueng. John was very nice a More

by JP
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cheung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2021 -

BMW of Freehold responded

Thank you for the positive feedback! We truly appreciate your business and your loyalty!

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