Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Westlake
Westlake, OH
5,216 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 5,216 reviews
April 28, 2026
Kevin in service was very understanding & patient with me also his communication was excellent he kept me updated about everything the entire process also his communication was excellent he kept me updated about everything the entire process More
by BILLIONAIREMS41
Verified Customer
April 27, 2026
Already enjoying my new bmw. Tony was patient throughout my sales experience. I appreciated his effort, no pressure and thorough efficient transfer Tony was patient throughout my sales experience. I appreciated his effort, no pressure and thorough efficient transfer More
by kenning1335
Employees Worked With
April 27, 2026
Everything was great. Loner was waiting for me and everything was smooth and no problems. Loner was waiting for me and everything was smooth and no problems. More
by DRAZENNOVAKOVIC44
Employees Worked With
April 27, 2026
I was very happy with my service and Matthew kept in touch with me giving me updates and progress updates service was quick and prompt as well as professional touch with me giving me updates and progress updates service was quick and prompt as well as professional More
by BOB_KINCAID1
Employees Worked With
April 26, 2026
Have worked with Ken Delk and Mike (Finance Mgr. ) in the lease of 7’BMWs. In each instance, both were professional and efficient. Great to work with. Technician Ryan also did a fine job in explainin ) in the lease of 7’BMWs. In each instance, both were professional and efficient. Great to work with. Technician Ryan also did a fine job in explaining the features of my 2026 X-5. More
by revsbgc14
April 25, 2026
Experience was great. Very timely. Brittaney and the other service advisors went above and beyond. Very timely. Brittaney and the other service advisors went above and beyond. More
by menaboules
April 25, 2026
Kevin was very helpful in explaining exactly what the service that was to be performed. And also very friendly and courteous. service that was to be performed. And also very friendly and courteous. More
by KLADEGAARD6
Employees Worked With
April 25, 2026
Kevin and Charlie were excellent. They made me feel like my car was as important to them as it is to me. They made me feel like my car was as important to them as it is to me. More
by BL1965
April 24, 2026
Service was completely quickly and efficiently. ..good communications. Waiting room offerings were a bit sparse, but overall experience was fine. ..good communications. Waiting room offerings were a bit sparse, but overall experience was fine. More
by JJG9296
Employees Worked With
Matthew
April 24, 2026
I’ve been using this service center for 3 years and it is always super efficient and easy. Great communication and speed. always super efficient and easy. Great communication and speed. More
by Mbaldoni
Employees Worked With
