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BMW of Westlake
Westlake, OH
5,166 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,166 reviews
Verified Customer
April 04, 2026
The dealership was outstanding and their service exceptional. Nez was so good we bought a second from him! exceptional. Nez was so good we bought a second from him! More
by MARSVINCE
Employees Worked With
Other Employees :
Carson Hughes in service!!!
April 04, 2026
Ganley BMW and Cory in the service department did a great job with my car. The scheduling and turnaround of the job was very efficient. job with my car. The scheduling and turnaround of the job was very efficient. More
by Anthony
Employees Worked With
April 03, 2026
Very easy to do business with. Very knowledgeable and accommodating the smoothest purchase I have ever made Very knowledgeable and accommodating the smoothest purchase I have ever made More
by BMWFOREMAN
Employees Worked With
April 02, 2026
Excellent. The service was unmatched. Brittaney did a fantastic job staying in touch and communicating with me when the car would be done. So far, ive out sever The service was unmatched. Brittaney did a fantastic job staying in touch and communicating with me when the car would be done. So far, ive out several hundred miles on the car with no issues. What more can you ask for? More
by Bowtiemadness
Employees Worked With
Brittaney
April 02, 2026
BMW Westlake has a great team working for them in Kevin, Ed and John. I always come away pleased with their service and attention to details. Ed and John. I always come away pleased with their service and attention to details. More
by Slaughter
April 01, 2026
Fast, efficient and friendly! Quality work and great communication from drop off to pick up! Quality work and great communication from drop off to pick up! More
by MORINELLODAVE
Employees Worked With
March 31, 2026
Kevin picked up the ball after Brittaney dropped it. I called to get my car on the calendar indicating I needed a loaner. She proceeded to tell me there was a new policy where a $50 dollar deposit was I called to get my car on the calendar indicating I needed a loaner. She proceeded to tell me there was a new policy where a $50 dollar deposit was now required for loaners. Turns out Kevin said it was $250. Secondly, no one came to pick up my car on the date scheduled by Brittaney. I had to call and ask where the service person was. Brittaney had it scheduled as a drop off. Kevin was able to schedule me a couple of days later. Service person showed up within the window Kevin provided. Left the loaner. This isn’t the first time dealing with Brittaney. She has been snippy before with me on the phone. Also doesn’t explain things clearly for being in “service”. Kevin two thumbs up. Brittaney thumbs down all the way. More
by SHIRLEYFEENEYOH
Employees Worked With
March 31, 2026
I took my X5 in to have a headlight repaired. Kevin Wagner was my service advisor, and he did a truly excellent job; explained things, kept me informed, and made sure everything was done as promi Kevin Wagner was my service advisor, and he did a truly excellent job; explained things, kept me informed, and made sure everything was done as promised. More
by MPGEISER
