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BMW of Westlake
Westlake, OH
4,620 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,621 reviews
December 02, 2023
They are great Very helpful I would recommend them to all of my friends Awesome of my friends Awesome More
by MMILAN0
Verified Customer
December 02, 2023
Nice registration system. Andrew kept us informed on progress. Well done! Service quick and thorough. Andrew kept us informed on progress. Well done! Service quick and thorough. More
by CREECHER
Employees Worked With
December 01, 2023
Easy buying process and excellent service! Communicate with you every step of the way through any service. Communicate with you every step of the way through any service. More
by Ccianci
Employees Worked With
December 01, 2023
I had a heart attack on Sunday, Cory took care of my wife with professionalism and courtesy which I greatly appreciated. I normally take the car in but obviously I wasn't able to. with professionalism and courtesy which I greatly appreciated. I normally take the car in but obviously I wasn't able to. More
by PETE.SERIO
December 01, 2023
They were very welcoming, explained the process well and provide an excellent work space to use while waiting. provide an excellent work space to use while waiting. More
by Mamindell
December 01, 2023
Excellent-kept informed entire time. Will continue to use this dealership! Car purchase was great and service is great! Will continue to use this dealership! Car purchase was great and service is great! More
by ciancioloc
November 28, 2023
A truly awesome experience buying a 2024 X5. John C was great through the entire process from designing, to ordering, to delivery. John C was great through the entire process from designing, to ordering, to delivery. More
by Joe
November 26, 2023
The dealership does an excellent job the day of service, but leading up to that day, the email communication is as if it's all automated and not very personal (and there al are always duplicate emails with but leading up to that day, the email communication is as if it's all automated and not very personal (and there al are always duplicate emails with partial details) More
by HENDERC
Employees Worked With
Matthew
November 25, 2023
Sales process with Kelly was smooth and efficient. Able to test drive the cars I wanted and negotiate a fair price. Kelly provided updates on the delivery of the car. Once it arrived she and Ian pr Able to test drive the cars I wanted and negotiate a fair price. Kelly provided updates on the delivery of the car. Once it arrived she and Ian provided the help to set the car up. Recent service was coordinated with Brittany and was excellent. Loaner car was made available and Brittany kept me informed of the status throughout the process. Everything was great. More
by ohbobwest
