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BMW of Westlake
Westlake, OH
4,620 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,620 reviews
November 24, 2023
Prompt, professional, and friendly. No time was wasted & I appreciate that. Highly recommend this service location. No time was wasted & I appreciate that. Highly recommend this service location. More
by Diane
Verified Customer
November 23, 2023
Too much attitude, too many add-on fees, have always been generally disappointed with the service advisors/department since Jim Strunk left. generally disappointed with the service advisors/department since Jim Strunk left. More
by ESPCO
Employees Worked With
November 22, 2023
Always helpful and can accommodate my needs. I'm only disappointed in that the car wash was only available Fridays and Saturdays. I'm only disappointed in that the car wash was only available Fridays and Saturdays. More
by Kathryn J Apotsos
November 22, 2023
Seemed significantly long for only a winter wheel replacement as I had an appointment and they were mounted on separate wheels already. Took basically 1 hour and 30 minutes. Too long in my opinion. replacement as I had an appointment and they were mounted on separate wheels already. Took basically 1 hour and 30 minutes. Too long in my opinion. More
by John Grucella
November 22, 2023
The dealership was friendly and clean when I arrived. The staff was amazing offering cookies and suckers to the kids that were in attendance. The staff was amazing offering cookies and suckers to the kids that were in attendance. More
by RODNEY.LEE04
November 19, 2023
The dealership charges a credit card fee when you use your credit card to pay for a service appointment. BMW of Westlake also has a separate cashier from the service department. I have owned other luxu your credit card to pay for a service appointment. BMW of Westlake also has a separate cashier from the service department. I have owned other luxury vehicles and at those service departments, the service advisors check you out and you pay with them. I think that BMW of Westlake should get with the program on how luxury car dealerships work with their customers and minimize their hassle. Luxury car customer expect hassle free experiences. The service department was good. No issues there. More
by pjmtz22
Employees Worked With
November 17, 2023
Jerry was very helpful I will refer him to my friends and family in yet he future. family in yet he future. More
by MSTAHL7777
November 17, 2023
Worked with John Redden on a certified preowned and was very pleased with the service level and follow up. I would recommend him to friends and family. very pleased with the service level and follow up. I would recommend him to friends and family. More
by Brad B.
Employees Worked With
November 16, 2023
They were all nice and helpful I really appreciate it was a little wait but it was worth it a little wait but it was worth it More
by SONGULISLAMOV18
Employees Worked With
November 16, 2023
They took care of my problem promptly. Made sure I had a ride. Great job Made sure I had a ride. Great job More
by DAVEP1967
Employees Worked With
