BMW of Westlake

Very friendly and helpful and great customer service. The work was done very quickly and my car was returned clean The work was done very quickly and my car was returned clean More

Exceeded my expectations. I live in Texas and located the specific car I was looking for through a web search. My initial and subsequent communications were with Jerry Mancini I live in Texas and located the specific car I was looking for through a web search. My initial and subsequent communications were with Jerry Mancini both on the phone and through emails. The entire purchasing process was flawless. Jerry kept me updated daily. I flew out to the dealership and the car was all prepped and ready for me. I had such great personal service from everyone I came in contact with. Jerry, Mike in finance, Robert the New Car Manager and Dirk the Genius (he really is when it comes to BMW’s) that I wish I lived close to this dealership just to continue the great experience I had. For my next BMW I’m going to call on Westlake. It’s 1,500 miles from me but the people really make the difference and it’s worth the trip. Well maybe when it’s a little warmer. More

Jimmy in Sales is a pro. Very Profesional, organized and knowledgeable. 4th car from him and westlake in past 8 years. Very Profesional, organized and knowledgeable. 4th car from him and westlake in past 8 years. More

I recently had the pleasure of taking my chickening for service from BMW of Westlake, and I can confidently say it was an exceptional experience. From the moment I walked in, I was greeted with professiona service from BMW of Westlake, and I can confidently say it was an exceptional experience. From the moment I walked in, I was greeted with professionalism and warmth. The staff were not only knowledgeable but genuinely passionate about the BMW brand, which made me feel at ease throughout the entire process. The showroom was clean, well-organized, and offered a great selection of new vehicles. I was particularly impressed by the personalized service I received from my service representative, who took the time to understand my needs and preferences. They were patient and thorough in explaining the repairs, which helped me make an informed decision. The payment process was smooth and transparent, with no hidden fees or pressure. After the repairs, the customer service continued to impress. The dealership followed up to ensure I was happy with my repairs and provided helpful guidance on vehicle care and maintenance. Overall, my experience at BMW of Westlake was fantastic, and I would highly recommend them to anyone looking to buy a BMW or get repairs. Their professionalism, attention to detail, and commitment to customer satisfaction make them stand out in the automotive industry. Let’s go BMW! More

Always great service, with a smile. If the work will take hours they offer rides, or loaners and work with your schedule. highly recommend. If the work will take hours they offer rides, or loaners and work with your schedule. highly recommend. More

Wasn’t happy about not having part in stock but very happy about procedures with the video happy about procedures with the video More

Great service and prompt problem solving for my flat tire. We were so pleased with the team at BMW Westlake tire. We were so pleased with the team at BMW Westlake More

Brittaney is awesome. Very customer service oriented and helpful. Service done right and in timely manner. A+ Very customer service oriented and helpful. Service done right and in timely manner. A+ More

First class as always. The detail work done exceeded my expectations and I'll definitely do it again. The detail work done exceeded my expectations and I'll definitely do it again. More