BMW of Westlake

Prompt checked car out throughly found out a couple of things were wrong with my car brought to my attention and repaired washed it on completion of work explained everything to me when they were finished things were wrong with my car brought to my attention and repaired washed it on completion of work explained everything to me when they were finished More

While the sales department continues to shine, the service department continues to disappoint. I miss the smile, miss the welcome to BMW how can I help you.. then you hear a comment: you should be hap service department continues to disappoint. I miss the smile, miss the welcome to BMW how can I help you.. then you hear a comment: you should be happy that you got a loaner or when you hear a wild laugh when you ask about another flat tire and the guy says YOU HAVE NO CHOICE other than replacing it. I owned and leased nothing but BMW for more than 15 years because I believe and enjoy this ultimate driving machine. BUT this service department can not take this loyalty for granted and bitterly spoil it. My wife reminds me after every encounter with them the night and day experience compared with Mercedes North Olmsted one and she can't wait to get back to them. More

They are polite and efficient. The car is returned clean. There are no surprises about the bill. I’m kept informed. The car is returned clean. There are no surprises about the bill. I’m kept informed. More

I just got my new X7 from BMW of Westlake and John Caruso made the entire process very easy for me. I've leased several cars from John over the years and he continually provides excellent service. made the entire process very easy for me. I've leased several cars from John over the years and he continually provides excellent service. More

I just got my dream car (2022 BMW X3M40I) and BMW of Westlake and Ken Delk made it happen! This is the 3rd car I have gotten from this team and each time they have made the experince painless and fun. I Westlake and Ken Delk made it happen! This is the 3rd car I have gotten from this team and each time they have made the experince painless and fun. I highly recommend BMW of Westlake. More

The team at BMW of Westlake was very helpful and responsive. This is our 3rd BMW from them and would recommend them to anyone. Ken made the process quick and painless and we have enjoyed working wit responsive. This is our 3rd BMW from them and would recommend them to anyone. Ken made the process quick and painless and we have enjoyed working with him. More

I just bought my second BMW through Ken and the whole process couldn't have been easier. Ken and Mike took care of everything for me and it was a very simple process once I arrived to pick up the car. D process couldn't have been easier. Ken and Mike took care of everything for me and it was a very simple process once I arrived to pick up the car. Dirk did a really great job at going through all of the features with me. I have had nothing but stellar service at this dealership, and I will continue to come back in the future! More

Had a great, quick buying experience with Ken and the team at Westlake. Will continue coming to them. team at Westlake. Will continue coming to them. More

Just bought a used X5 and everything went great. If you are in the market for a BMW, I definitely recommend BMW Westlake. See Jerry Mancini. He was awesome. Thanks again Jerry… If you are in the market for a BMW, I definitely recommend BMW Westlake. See Jerry Mancini. He was awesome. Thanks again Jerry… More

I highly recommend John Caruso, and BMW of Westlake. No nonsense, no pressure, professional and accomodating. John and great questions, helping ensure my car fit my needs and performance expectations. T No nonsense, no pressure, professional and accomodating. John and great questions, helping ensure my car fit my needs and performance expectations. The car was priced well and the trade was fair and approriate for the deal. The way things should be! More