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BMW of Westlake
Westlake, OH
5,175 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,175 reviews
August 16, 2023
Good waiting area. Good service. Feel comfortable. Overall better than my local BMW dealer whom I don’t trust. Good service. Feel comfortable. Overall better than my local BMW dealer whom I don’t trust. More
by kselcheung
Verified CustomerEmployees Worked With
August 15, 2023
The entire staff at BMW was friendly, attentive, and very professional in every aspect. Nez Faraj took his time answering all of my questions and making sure the experience met all of my expectations and mor professional in every aspect. Nez Faraj took his time answering all of my questions and making sure the experience met all of my expectations and more. Dirk Steffen's demonstration of the features inside my new vehicle was simply impressive. Their level of knowledge, expertise, and quality of customer service was outstanding going above and beyond anything I ever experienced before. Thank you so much BMW of Westlake! More
by AMY54
August 15, 2023
Service specialists were very friendly and helpful. I did not have to wait long. The first maintenance I had performed, I received a video text from the tech and also a complete breakdown of the stat I did not have to wait long. The first maintenance I had performed, I received a video text from the tech and also a complete breakdown of the status of the components of my vehicle (tire tread life, brake pad life etc.). This visit I did not receive either. More
by XTANT2469
August 14, 2023
Perfect service. Everything went by smoothly and as Brit Quick as it gets. Thank you. Everything went by smoothly and as Brit Quick as it gets. Thank you. More
by PUTRRI.PADBATAN
Employees Worked With
August 11, 2023
Can't say enough praise about Brittany and her always willing to go above and beyond whenever there is a service need for my vehicle. willing to go above and beyond whenever there is a service need for my vehicle. More
by Rdubcle
Employees Worked With
August 09, 2023
Service Department did a professional job communicating and providing services to repair my X1. Brittaney did a great job answering questions and explaining the issues and repairs that needed to be addres and providing services to repair my X1. Brittaney did a great job answering questions and explaining the issues and repairs that needed to be addressed. The different individuals in the service department I communicated with were very helpful as well. Thank you BMW WESTLAKE SERVICE DEPT More
by CRAIGDSIMMONS
Employees Worked With
Other Employees :
Andrew Shaw
August 07, 2023
Very clean well run and accommodating. They always give 100% effort to meet my needs. They always give 100% effort to meet my needs. More
by KDOYLE625
Employees Worked With
August 05, 2023
Westlake BMW always delivers attentive customer service. Knowledgeable technicians and customer service professionals. A trustworthy team. Knowledgeable technicians and customer service professionals. A trustworthy team. More
by Rocky River
August 04, 2023
Disappointed to find out AFTER THE DEAL WAS DONE that there was just 1 key for this car, and we are responsible for purchasing another. there was just 1 key for this car, and we are responsible for purchasing another. More
by Waterk9s
