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BMW of Westlake
Westlake, OH
4,607 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,607 reviews
Verified Customer
January 01, 2022
BMW Westlake has always been superior in customer service and I’m on my my 5th BMW with them! and I’m on my my 5th BMW with them! More
by SEAN69
Employees Worked With
Other Employees :
Jim Strunk, Nate Lieb
December 31, 2021
Great technicians, advisors, and service manager. Excellent communication and work always done right. I would recommend them to everyone. Excellent communication and work always done right. I would recommend them to everyone. More
by THOMASSCHROTH
December 31, 2021
John was a pleasure to work with. Very responsive and made the purchase of a new BMW very easy. Great follow up/through. made the purchase of a new BMW very easy. Great follow up/through. More
by cslimmer
Employees Worked With
December 31, 2021
Jim was great- Issue resolved in short time frame and able to return loader the following morning, which was much more convenient. All the service reps are super helpful and car is always returned clean able to return loader the following morning, which was much more convenient. All the service reps are super helpful and car is always returned cleaned and washed. More
by lindajoyce2
Employees Worked With
Jim Strunk
December 30, 2021
I’m satisfied with the final outcome. It took some time I’m satisfied with the final outcome. It took some time due to the vehicle (i8) being a hybrid, but in the final analysis everything went smoothly. I’m satisfied with the final outcome. It took some time due to the vehicle (i8) being a hybrid, but in the final analysis everything went smoothly. More
by TOOMUCHSOPHISTRY
December 30, 2021
Well. This is my 3rd vehicle purchased at BMW Westlake. John Redden is fabulous. Very responsive and he has such a good memory I just mentioned what I was looking for in my next car about a year ago and h John Redden is fabulous. Very responsive and he has such a good memory I just mentioned what I was looking for in my next car about a year ago and he remembered and kept an eye out for me as this car was coming in. Very good service for the entire dealership. Every person that works there goes above and beyond. Bob the manager is great. Jim in service is always good to work with. Nate in service is nice. It is always a plea to experience going there whether it is for service or purchasing or even a car wash. Highly recommend this dealership More
by MLC
Employees Worked With
Other Employees :
Jim Strunk, Nate Lieb
December 28, 2021
This is the 5th car that I have purchased from BMW of Westlake. They have always delivered the best quality service along with the best quality vehicle. They are the best! Westlake. They have always delivered the best quality service along with the best quality vehicle. They are the best! More
by jrifici
