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BMW of Westlake

Westlake, OH

Overview
Employees
Reviews
Vehicles
4.8
4,548 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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24690 Sperry Dr

Westlake, OH

44145

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Showing 4,548 reviews

July 20, 2021

Came on time as promised. Work was done. Car was clean. Valet was nice and polite. Quick service. A phone call kept me informed. Car was returned promptly. More

by R_MIHACEVICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 20, 2021 -

BMW of Westlake responded

Thanks for the great review about Brittaney and BMW of Westlake!

July 20, 2021

Excellent job handled all my needs in a professional way. Very satisfied excellent service. I recommend it to everyone. They kept their promises to me and Iam very happy with everyone. More

by INAS_76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk, Nate Lieb
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Jul 20, 2021 -

BMW of Westlake responded

Thanks for letting us know about your positive experience with everyone and for your loyalty!

July 19, 2021

My Service Advisor is a very congenial and knowledgeable professional. However, I have been disappointed in the interior cleanliness of my car when returned following service. More

by leewieber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Strunk
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Jul 19, 2021 -

BMW of Westlake responded

Hello. Thanks for letting us know about your experience and we're sorry we didn't meet expectations. After service, our porters are to give a quick vacuum, run it through the wash and use the disinfectant spray. The technicians are pretty good about cleaning up anything they do as well. Not sure what happened here, but we'd be happy to give it a quick clean in case we missed it the first time if you'd like to come back. Give the service manager, Carl, a call at 440-887-0000 to discuss anything further. Thank you.

Jul 21, 2021 -

leewieber responded

Thank you for the "quick clean" offer, but I live two counties away from Westlake. How does an attentive porter miss seeing grease on the driver's seat, carpet, inside door handle and door sill? How does an attentive mechanic leave all the tire value caps loose and one missing? The car was at the dealership for two weeks awaiting parts, and no service loaners were available, so I had to deliver the car myself and pick it up when work was completed. I do not expect my car to be returned in a condition worse than when it came in! When my Mercedes dealer services my S class, the driver's seat is covered in plastic, a paper floor mat is placed in the foot well, and the steering wheel is covered so as to avoid any unnecessary soil transfer during the service process. The car is hand washed, completely cleaned inside, and the plastic is removed only after the car is delivered to my home's front door and the service porter returns the key fob to me and retrieves the dealership's service loaner, and the Mercedes dealership is also two counties away from my home. BMW is a premium car, just as is Mercedes, but the difference is dealership operations is like night and day and service labor rates are identical. This service visit and the prior one at the BMW dealership in Westlake was very disappointing!

July 19, 2021

I just want to say thank you to the team at BMW of Westlake. You made buying my new X5 a very enjoyable and exciting experience with your laidback no pressure approach; It truly made me confident and More

by klemenam
Recommend Dealer
Yes
Employees Worked With
John Redden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2021 -

BMW of Westlake responded

Thanks for this amazing review about BMW of Westlake and the team!

July 17, 2021

Professional, easygoing, and knowledgeable. No pressure, he’s there to assist you. Best car buying experience I’ve ever had. Would recommend him to anyone. More

by BradD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Laumer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2021 -

BMW of Westlake responded

Thanks for letting us know about your positive experience!

Jul 23, 2021 -

BradD responded

Less than a week after our purchase we were in the area, so we stopped in for a car wash. Barely greeted by anyone, the wash took over 10 minutes and they didn’t even use the drying cycle. Concierge service must be just a bullet point in the brochure.

July 17, 2021

Best customer experience of my life to do business with BMW Westlake, Oh Never will Shop or buy a vehicle from an other enterprise. Thank you. More

by Christina
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Delk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Tunnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Moon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Palmer
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Jul 17, 2021 -

BMW of Westlake responded

Thank you for this amazing review and loyalty!

Jul 17, 2021 -

Christina responded

Definitely well deserved!

July 17, 2021

Adam and Nez are terrific advisors and worked closely with us as we built our X7. Their customer service is excellent and I would recommend them to my fiends and colleagues. Justin was also great to work More

by scott
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Moon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nez Faraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Niedzwiecki
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Jul 17, 2021 -

BMW of Westlake responded

Thanks for the great review about the team at BMW of Westlake!

July 15, 2021

Normally I’m very happy with BMW of Westlake however not this time. A 2 day service took 8 days. Communication was poor. My billing was wrong which created a 2 day problem for me. I must seriously rec More

by robwhittsr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Cordell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Wonderly
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Jul 15, 2021 -

BMW of Westlake responded

Hello, We understand your frustration and we sincerely apologize. This sounds like a complete miscommunication, or lack of, on our part. We'll make a note on your file to take extra care of you next time if you're willing to give us another chance. Please call the service manager, Carl, if you want to discuss anything further. Thanks.

July 15, 2021

Willing to work with me. Patient and answered all my questions. Sales person was very helpful allowing myself and my sons to test drive the SUV More

by GEOEPAMAK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Redden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Palmer
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Jul 15, 2021 -

BMW of Westlake responded

Thank you for taking the time to leave this positive review!

July 15, 2021

Always helpful and professional. They do everything that can to make it a good customer experience. I would buy another car from this dealership in the future More

by BTROXIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk
Report | Print
Jul 15, 2021 -

BMW of Westlake responded

Thanks for the great review and your loyalty!

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