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BMW of Westlake
Westlake, OH
4,548 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,548 reviews
Verified Customer
June 07, 2021
Jimmy did a great job. He listened and asked questions to find the best vehicle For us. He should us everything on the car. Thanks again jimmy! find the best vehicle For us. He should us everything on the car. Thanks again jimmy! More
by dougbaker
Employees Worked With
June 07, 2021
The service of the oil change and looking at the issue was great however John was very cocky and seemed to want to tell me I was wrong with what the problem was. Funny, the same problem with the seat belt was great however John was very cocky and seemed to want to tell me I was wrong with what the problem was. Funny, the same problem with the seat belt warning light and sound going off keeps happening even after BMW checked it. I explained it’s the seat I’m in while driving. He told me not to have my purse or phone cord on the seat. I followed those directions and it happened again. I would not return to work with John again. That is why I gave it 3 stars. More
by KimMo
Employees Worked With
June 07, 2021
Easy to make an appointment. Excellent service. All staffs are helpful. Always received best care from BMW west lake. Will continue to be your royal customer service. staffs are helpful. Always received best care from BMW west lake. Will continue to be your royal customer service. More
by KCHOTIKANATIS
June 07, 2021
Great service. Very friendly staff. I just wish the underside of the hood and the engine had been cleaned after service was completed. Otherwise, I am very satisfied. underside of the hood and the engine had been cleaned after service was completed. Otherwise, I am very satisfied. More
by lavender636
Employees Worked With
June 04, 2021
Brittany was amazing! Kept me updated at all times. Thank you so much for your generosity. I plan to continue to do business with you all you so much for your generosity. I plan to continue to do business with you all More
by YAMARIS28
Employees Worked With
June 04, 2021
Very professional, polite, friendly, feels like family. They answered all my questions to my satisfaction. I definitely will recommend this dealership to my friends and family. family. They answered all my questions to my satisfaction. I definitely will recommend this dealership to my friends and family. More
by screwdriver
June 03, 2021
Very good service, great people.Thank you Mr. Jim Strunk Very good service, great people. Thank you Mr. Jim Strunk to schedule an appointment when I needed and take care of my BMW. Thank you to all in Serv Very good service, great people. Thank you Mr. Jim Strunk to schedule an appointment when I needed and take care of my BMW. Thank you to all in Service Dept. who worked on my car for a great service. More
by Lumi2014
Employees Worked With
Jim Strunk
June 03, 2021
Fast, efficient and friendly. Can’t beat this service department. Took me early and completed the job faster than expected. The place was absolutely spotless. department. Took me early and completed the job faster than expected. The place was absolutely spotless. More
by TLEGANDO
Employees Worked With
June 03, 2021
Everything was handled very efficiently and there were no problems I would call it a very positive experience overall! John Caruso did a an excellent job in our transaction that had some complications- problems I would call it a very positive experience overall! John Caruso did a an excellent job in our transaction that had some complications- More
by bryankissling
