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BMW of Westlake
Westlake, OH
3,882 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,882 reviews
April 14, 2020
Cassie is fabulous! Cassie in service, and her boss, personally great us on every occasion and immediately offer great solutions to the service questions we ask. World Cl Cassie in service, and her boss, personally great us on every occasion and immediately offer great solutions to the service questions we ask. World Class Customer Service!!! More
by TIGASC84
Verified Customer
Helpful April 13, 2020
New BMW Jerry, Mike and Ian were great! They made my experience calm and with ease. I did not feel pressured and they took their time explaining everything to Jerry, Mike and Ian were great! They made my experience calm and with ease. I did not feel pressured and they took their time explaining everything to me. And most of all.. I love my truck and the price was great! More
by Tina
April 11, 2020
Very happy with my experience and vehicle purchased. Having negotiatied the deal for a vehicle sight unseen, I was slightly disappointed that the few minor paint issues with the car were not clearly com Having negotiatied the deal for a vehicle sight unseen, I was slightly disappointed that the few minor paint issues with the car were not clearly communicated so that I knew what to expect. The paint/color of the vehicle was my main reason for purchasing this particular vehicle. Could not live with the door ding and mismatched repair job. Had to send it to the body shop immediately to be fixed. More
by REEDRB1
Employees Worked With
Greg Kasmer, Steve David
April 10, 2020
Clean inventory unlike other Bmw dealerships. Jerry was nice. He helped through out the whole process. Wish I had more leniency on price. But other than that it was a smooth transaction. nice. He helped through out the whole process. Wish I had more leniency on price. But other than that it was a smooth transaction. More
by SHADIYAMIN
April 10, 2020
My experience was great from beginning to end. Jerry Mancini is a very knowledgeable sales person who made the buying experience very easy. I would highly recommend this dealership. Very efficien Jerry Mancini is a very knowledgeable sales person who made the buying experience very easy. I would highly recommend this dealership. Very efficient and accommodating! More
by larrywillis
Employees Worked With
April 10, 2020
Super Quick and Easy Out of State Delivery Ken Delk was awesome! I never experienced such a quick, easy, and efficient way to lease a car. The car and offer were exactly what I was looking for Ken Delk was awesome! I never experienced such a quick, easy, and efficient way to lease a car. The car and offer were exactly what I was looking for - I signed the offer the same day, got set up with a notary the next day to sign the documents, and my car was delivered 2 days later! Amazing car for an awesome deal. Thank you! More
by ashley.shea
Employees Worked With
April 09, 2020
The service team is great and always accommodating to the customers’ needs. Keep up the great work Christian and Cassie!! I know I can count on you for great advice! customers’ needs. Keep up the great work Christian and Cassie!! I know I can count on you for great advice! More
by REGIL.GARCIA
Employees Worked With
Cassie Thadeus, Christian Gufreda
April 09, 2020
Excellent Customer Service and follow up was prompt. Whole purchasing car process was efficient and easy. Would highly recommend dealership and will be a repeat customer Whole purchasing car process was efficient and easy. Would highly recommend dealership and will be a repeat customer More
by hender1a1128
April 07, 2020
Same awesome service I have received on the past! Very diligent with health and safety measures. Very much appreciated that given the times! Issue was addressed quickly. diligent with health and safety measures. Very much appreciated that given the times! Issue was addressed quickly. More
by KSCHUERGER
Employees Worked With
Cassie Thadeus, Jim Strunk
April 07, 2020
BMW750li I was never informed of the class action lawsuit that they were aware of when they sold me the used BMW750Li. Now they want me to pay $8000 to $10 I was never informed of the class action lawsuit that they were aware of when they sold me the used BMW750Li. Now they want me to pay $8000 to $10,000 to fix the problem with no guarantee that it will fix the problem and it might require a new engine!! More
by GMACHADO
Employees Worked With
Christian Gufreda
