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BMW of Westlake
Westlake, OH
4,547 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,547 reviews
May 04, 2021
Brittany was very pleasant and knowledgeable. Great customer service! The loaner car was fantastic. They were very flexible to accommodate my schedule. No pressure to buy anything or have more servic customer service! The loaner car was fantastic. They were very flexible to accommodate my schedule. No pressure to buy anything or have more services performed More
by docjcm63
Verified CustomerEmployees Worked With
May 04, 2021
Brittaney, John, Nate and Jim are the best service advisors in the country. Service is always done professionally and timely. Would recommend to everyone I know. advisors in the country. Service is always done professionally and timely. Would recommend to everyone I know. More
by BQUICK
Employees Worked With
Other Employees :
Patrick Caldwell, Cassie Thadeus, Jim Strunk, Nate Lieb, Carl Whelpley, Christian Gufreda
May 04, 2021
I rated the service area as excellent and the people there are fine to work with. The work was done properly and in a timely manner. My issue was price, as I felt the work needed should have been hand there are fine to work with. The work was done properly and in a timely manner. My issue was price, as I felt the work needed should have been handled when the vehicle was being certified in November of 2020. The work would not have been necessary just 5 months later! More
by Pat.donoughe
May 04, 2021
The dealership has been excellent in all ways. When I first ordered the car everything went as described. I haven't needed anything done the first year and they valeted my car for the one year service a first ordered the car everything went as described. I haven't needed anything done the first year and they valeted my car for the one year service and that also went well. I have zero complaints More
by MARC.A.ABRAMS
Employees Worked With
May 04, 2021
BMW of Westlake Service Department is the Best. Jim Strunk is a consistent professional at his job. Thank you for treating my car and I like the ultimate driving machine that I love! :) Strunk is a consistent professional at his job. Thank you for treating my car and I like the ultimate driving machine that I love! :) More
by matt
Employees Worked With
Jim Strunk
May 04, 2021
Have purchased 6 vehicles since 2007. Pleased with the whole process, from purchase to service. All star staff. Since moving the dealership to Westlake, it made more convenient for me. whole process, from purchase to service. All star staff. Since moving the dealership to Westlake, it made more convenient for me. More
by jrlouis
Employees Worked With
Jim Strunk
May 04, 2021
I can not describe how wonderful my service always is. Brittaney, John, Nate and Jim are always smiling and happy to help me and my technician Jon Egan sends me a video showing my car!!!! Outstanding Brittaney, John, Nate and Jim are always smiling and happy to help me and my technician Jon Egan sends me a video showing my car!!!! Outstanding More
by BQUICK
Employees Worked With
Other Employees :
Patrick Caldwell, Fred Palmer, Jim Strunk, Nate Lieb, Carl Whelpley
May 04, 2021
Prompt service and very timely response to questions. Communication was outstanding. The issue we were experiencing involved working with another dealership and Brittaney facilitated the conversations. Communication was outstanding. The issue we were experiencing involved working with another dealership and Brittaney facilitated the conversations. More
by Jco1205
Employees Worked With
May 04, 2021
As always outstanding service with a professional staff! Attentive to their customer needs and very informative and helpful with all my questions. Clean and well kept showroom and device area. Attentive to their customer needs and very informative and helpful with all my questions. Clean and well kept showroom and device area. More
by Deb
May 04, 2021
Great team extremely knowledgeable and nice people. I liked working with Steve,...he was here to sell and I was to buy. No games just a fair deal right from the start. I will definitely recommend BMW of liked working with Steve,...he was here to sell and I was to buy. No games just a fair deal right from the start. I will definitely recommend BMW of Westlake (Middleburg Hts) More
by ALANCROSS614
