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BMW of Westlake
Westlake, OH
4,547 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,547 reviews
May 04, 2021
Came for a recall, polite, quick, thanks.Came for a recall, polite, quick, thanks.Came for a recall, polite, quick, thanks.Came for a recall, polite, quick, thanks.Came for a recall, polite, quick, tha recall, polite, quick, thanks.Came for a recall, polite, quick, thanks.Came for a recall, polite, quick, thanks.Came for a recall, polite, quick, thanks. More
by Race
Verified CustomerEmployees Worked With
Cassie Thadeus
May 04, 2021
Nate was great in getting my scheduled service completed. Prompt and courteous service. He also checked on a torn gasket for my passenger door to see if it was under warranty. It was and he ordered the pa Prompt and courteous service. He also checked on a torn gasket for my passenger door to see if it was under warranty. It was and he ordered the part. More
by MNSTEFFAS
Employees Worked With
Nate Lieb
May 04, 2021
Absolutely excellent and very professional and prompt service! Great service and great sales departments. I keep using them and referring fellow bimmers fans to them. Highly recommended!! service! Great service and great sales departments. I keep using them and referring fellow bimmers fans to them. Highly recommended!! More
by mdshahed
Employees Worked With
Other Employees :
Cassie Thadeus, Jim Strunk, Nate Lieb, Carl Whelpley, Christian Gufreda
May 04, 2021
Great customer service BMW Westlake and thanks Brittaney for always being there to answer all my questions. I’m a returning customer for sure as customers seem to come first at this location! for always being there to answer all my questions. I’m a returning customer for sure as customers seem to come first at this location! More
by JDillingham
Employees Worked With
May 04, 2021
Scheduled to fit my day, in and out quickly. New tire mounted, balanced and put on the car when I needed it so I could get back on the road mounted, balanced and put on the car when I needed it so I could get back on the road More
by cedarhank
May 04, 2021
BMW of Westlake is a very service oriented dealership. Having driven BMW's for over 40 years, I have experienced many service departments and they are at the top of the list. In particular, Brittaney is Having driven BMW's for over 40 years, I have experienced many service departments and they are at the top of the list. In particular, Brittaney is our service representative and she is outstanding. She is very knowledgeable, efficient, prepared and customer focused. It is in a large part why I have suggested to my friends to purchase their BMW's here, and they have. More
by phil.battershell
May 04, 2021
Quick and efficient; easy to schedule, done on time, easy to pick up, loaner car makes it much more efficient. They were able to advance the next oil change to delay the next trip. to pick up, loaner car makes it much more efficient. They were able to advance the next oil change to delay the next trip. More
by Ray Z
Employees Worked With
Nate Lieb
May 04, 2021
I wasn’t really satisfied with how I was treated yes my vehicle was fixed but the customer service was rude and he put me to through unnecessary motions when it was a simple fix vehicle was fixed but the customer service was rude and he put me to through unnecessary motions when it was a simple fix More
by INSURMOUNTABLE LLC
Employees Worked With
Nate Lieb
May 04, 2021
excellent customer service ! Jim , Nate, Brittany . Cassie...work well as a team ... They keep me up to date on delays and are knowledgable and I am very comfortable using all of them. Jim's experience Cassie...work well as a team ... They keep me up to date on delays and are knowledgable and I am very comfortable using all of them. Jim's experience in handling problems is apparent. More
by raymondrichard
Employees Worked With
Other Employees :
Cassie Thadeus, Jim Strunk, Nate Lieb, Carl Whelpley, Christian Gufreda
May 04, 2021
Really? I ended up trading my vehicle I was so disgusted with the performance of my vehicle, the cost of the repair, and the lack of help offered by the dealership staff. with the performance of my vehicle, the cost of the repair, and the lack of help offered by the dealership staff. More
by BLUEZE
