BMW of Westlake

BMW Middleburg Heights is a excellent dealer ship. The service department is above and beyond the five star rating. Cassie as always is very professional, kind and answers all your questions in a very nic service department is above and beyond the five star rating. Cassie as always is very professional, kind and answers all your questions in a very nice matter. I guess that’s why I keep coming back. More

Cassie always great! Was disappointed to see certain gentlemen walking around the dealership with no masks on. Especially when people are sitting right there waiting. gentlemen walking around the dealership with no masks on. Especially when people are sitting right there waiting. More

I am dealing with bmw of Westlake in a professional manner on a personal level. Kept me updated tell they got the part and did the service according to my schedule manner on a personal level. Kept me updated tell they got the part and did the service according to my schedule More

I had a great experience buying a used BMW from Ken. He was very friendly, knowledgeable and made my buying experience hassle free and as enjoyable as possible. It is my first BMW but I'm sure will not be was very friendly, knowledgeable and made my buying experience hassle free and as enjoyable as possible. It is my first BMW but I'm sure will not be my last from BMW of Westlake. More

Service staff always very professional and helpful in scheduling service and completing in a timely manner. Service representative very knowledgeable about vehicle and in keeping customer informed of s scheduling service and completing in a timely manner. Service representative very knowledgeable about vehicle and in keeping customer informed of status of completing routine maintenance or necessary repairs. More

Recently I purchased a certified used BMW from this dealership and had a great experience. There was no pressure for upsell, strong communication back and forth, and a seamless and smooth purchasing p dealership and had a great experience. There was no pressure for upsell, strong communication back and forth, and a seamless and smooth purchasing process. What more could you ask for? More

Very disappointed and dissatisfied. It was my first time visiting the Middleburg Hts. location and positive it will be my last. Not the best customer service experience. visiting the Middleburg Hts. location and positive it will be my last. Not the best customer service experience. More

Both my wife and I wanted to extend our gratitude to Ken Delk, for making our most recent BMW purchase a hassle free and wonderful experience. He walked us through the purchase, listening to everything my w Delk, for making our most recent BMW purchase a hassle free and wonderful experience. He walked us through the purchase, listening to everything my wife wanted in the car and order the right car for us. She is extremely pleased as well am I with the whole experience. Ken kept us informed during manufacturing, shipping, arrival and delivery at the dealership - a true professional. Thank you all to the Westlake team for a wonderful experience. We also wanted to say a very special thank you to Dirk Steffen for taking the time to explain all the features and making us feel special on delivery day! More

Great experience with the Middleburg facility, especially with Christian who is always friendly, efficient, answers all questions and just an all around great person to deal with. with Christian who is always friendly, efficient, answers all questions and just an all around great person to deal with. More

I purchased my first BMW, from Kelly Cavanagh. She was excellent! Very professional, no pressure and worked well in getting me a pretty good deal! excellent! Very professional, no pressure and worked well in getting me a pretty good deal! More