BMW of Westlake

Nice Experience Everything went as planned - Thank you! Question - Is it possible to add NAV to my car and if so, what is the cost? Please email me or text Everything went as planned - Thank you! Question - Is it possible to add NAV to my car and if so, what is the cost? Please email me or text More

Professional This was my first BMW purchase and it was a great experience. All of the staff members were very professional. Jimmy worked hard to find the perfect This was my first BMW purchase and it was a great experience. All of the staff members were very professional. Jimmy worked hard to find the perfect car match for me. More

Great Service Great friendly staff. Cassie is a great asset to your company. Great communication throughout the service process. Keep up the great service work at y Great friendly staff. Cassie is a great asset to your company. Great communication throughout the service process. Keep up the great service work at your dealership. More

Thank you for giving me this opportunity to tell you how great my service advisor, Christian was. He was very attentive through the day my car was being serviced and followed up afterwards. great my service advisor, Christian was. He was very attentive through the day my car was being serviced and followed up afterwards. More

This was my first BMW purchase! The Team explained This was my first BMW purchase! The Team explained everything to me in great detail! WILL recommend to my friends and family! Thanks to All of you This was my first BMW purchase! The Team explained everything to me in great detail! WILL recommend to my friends and family! Thanks to All of you!! More

Replaced Broken Foglight I've taken my vehicle to this dealership for the last 5 years. The service has always been impeccable. Christian's and Cassie's attention to detail I've taken my vehicle to this dealership for the last 5 years. The service has always been impeccable. Christian's and Cassie's attention to detail and follow up has always been outstanding. More

Easy to deal with...very friendly . Dealership was clean and easy to find. Had a nice selection of cars to choose from. Would consider buying another car from there and easy to find. Had a nice selection of cars to choose from. Would consider buying another car from there More

I normally love working with this dealership, however this time I am alittle disappointed. I had a few repairs made and had it detailed. When I got my car back it I found that there the leather on the da this time I am alittle disappointed. I had a few repairs made and had it detailed. When I got my car back it I found that there the leather on the dash had been torn and when I turned the head lights on it made a LOUD horrible noise, they came and picked it back up and repaired the noise and patched the hole.... I would have liked if they replaced the piece because you can Very obviously see where it had been patched. Also when they made the repairs to the headlights somehow there’s black marks on the seat seatbelt and/or like somebody had just not been conscientious with grease on their hands. Which is only more disappointing because I had just paid them to clean and detail the car. when they had it the first time More

Excellence is all aspects of service. Even delivered the car due to state line restrictions I had from covid-19. Couldn't ask for better customer service car due to state line restrictions I had from covid-19. Couldn't ask for better customer service More

I went to pickup the car after the service advisor said the car is ready. When I went to pickup, the car was not washed. When asked they made me wait 20 mins. I stood outside in the scorching sun. The serv the car is ready. When I went to pickup, the car was not washed. When asked they made me wait 20 mins. I stood outside in the scorching sun. The service advisor didn’t even care to come talk to me or apologize. Zero customer service. Not coming back. More