BMW of Westlake

I liked working with John. He was professional but most importantly, very personable! John displayed patience and provided me with several options prior to my final decision. John also makes himself availa importantly, very personable! John displayed patience and provided me with several options prior to my final decision. John also makes himself available to his customers outside of normal business hours as well. The overall process was pretty efficient and the dealership was clean and provided a variety of models to choose from. When I'm back in the market for my next vehicle, BMW of Westlake can definitely expect to see me again! More

BMW Westlake is great and they make buying a new car an easy process. They listen to all of the needs of the client and deliver what meets the buyers goals easy process. They listen to all of the needs of the client and deliver what meets the buyers goals More

Responsive and Honest As an out-of-towner with a car emergency, I was the ideal candidate to get taken for a ride. Cassie and Chris were quick, honest and got me taken car As an out-of-towner with a car emergency, I was the ideal candidate to get taken for a ride. Cassie and Chris were quick, honest and got me taken care of with little fuss and with the most economical solution. I'm very appreciative. Jeff More

BMW of Middleburg Heights First Time Customer First time to the dealership to service BMW X6. I was unfamiliar with dealership and Covid 19 procedures and while reading signage info on the door, t First time to the dealership to service BMW X6. I was unfamiliar with dealership and Covid 19 procedures and while reading signage info on the door, the service representative Cassie, who was with another customer, paused and came out and welcomed me, saying she would be with me shortly. In short order she was and quickly wrote up the service. Afterwards, she showed me the customer waiting area and restrooms. She kept me up to date on the ongoing service and made sure I was comfortable while I waited. There were no surprises with the routine service and I was on my way at the promised time. The dealership, waiting area and restroom were clean and orderly. I will be back and would definitely recommend this dealership to family and friends. More

I did the purchase with Mr. John Redden over text and email. John was very prompt and conducted the entire transaction flawlessly and also courteously did a home delivery. email. John was very prompt and conducted the entire transaction flawlessly and also courteously did a home delivery. More

Nice and fast service. Came to pick out a BMW. Salesman was quick with the whole process. Paperwork went very smooth and Ian did a great job teaching me all about my new c Came to pick out a BMW. Salesman was quick with the whole process. Paperwork went very smooth and Ian did a great job teaching me all about my new car. Great experience. Glad I chose this dealership. More

Excellent experience Ken made sure that everything was perfect with my BMW X1, even checking in with me on his day off. My daughter recently had Ken as her sales person a Ken made sure that everything was perfect with my BMW X1, even checking in with me on his day off. My daughter recently had Ken as her sales person and highly recommended him to me. I too would highly recommend Ken! More

Great Sales Purchasing experience Happy with the sales experience and efficiency in assisting customers. I would recommend the dealer to buyers of BMW. Jerry offered exceptional servi Happy with the sales experience and efficiency in assisting customers. I would recommend the dealer to buyers of BMW. Jerry offered exceptional service and made my purchasing less stressful. More

As always a painless experience Since 1996 I have been leasing 7 series BMWs for my wife to drive, in 2017 she decided to downsize to a 5 series and simply did not like the car at al Since 1996 I have been leasing 7 series BMWs for my wife to drive, in 2017 she decided to downsize to a 5 series and simply did not like the car at all, hated driving it and was at the point of looking for another brand. Ken would not here of such a thing and somehow put her back in a 2020 7 series and now she is happy again, Thanx Ken More

Professional in the purchase Appreciate the ease of coming to a deal by email, and attentiveness at pickup. Ken and Nez both let me come to terms of a purchase without pressure. Appreciate the ease of coming to a deal by email, and attentiveness at pickup. Ken and Nez both let me come to terms of a purchase without pressure. More