BMW of Westlake

Only reason I use this dealer are service writers. I always get in when I need it.i like the electronic feed back and approval process. always get in when I need it.i like the electronic feed back and approval process. More

Easiest purchase experience This was by far the easiest purchase experience I've ever had with a used or new car. Steve was incredibly accommodating when some issues arose that This was by far the easiest purchase experience I've ever had with a used or new car. Steve was incredibly accommodating when some issues arose that complicated my purchase. I have already recommended this dealership to several friends and will continue to do so. More

A + service A excellent experience every which way. John is friendly,upfront and very fair----an absolute asset to your company. I expect to lease many more cars A excellent experience every which way. John is friendly,upfront and very fair----an absolute asset to your company. I expect to lease many more cars in the future. More

Ultimate Buying Experience This is our fourth BMW and the last three were from Jerry Mancini at BMW of Westlake. We’ve looked at several other dealerships but we always come ba This is our fourth BMW and the last three were from Jerry Mancini at BMW of Westlake. We’ve looked at several other dealerships but we always come back to Jerry even after moving an hour west. Jerry and the BMW Team are honest and professional, with a service department unsurpassed. Their pricing is fair and they deal with you professionally. I would highly recommend giving BMW of Westlake a call if you’re in the market for the Ultimate Driving Machine More

Makes it easy John Caruso is laid back and knowledgeable. He made our visit and car search easy and treated us with courtesy and professionalism. We appreciate John John Caruso is laid back and knowledgeable. He made our visit and car search easy and treated us with courtesy and professionalism. We appreciate John and the team who helped us drive our new BMW home today! More

First-time customer I am a first time customer at the Strongsville location. I am NOT a fan of car dealerships for service, however my experience here changed my mind (at I am a first time customer at the Strongsville location. I am NOT a fan of car dealerships for service, however my experience here changed my mind (at least about one). I was treated with respect, courtesy, HONESTY, and I felt valued. I didn't purchase a vehicle from them but it didn't seem to matter. Cassie was awesome. Tom was knowledgeable. I was squeezed in for a prepurchase check and the time frame I was promised was honored. They will be my go-to dealer for service for my new car. More

Very satisfied Cassie was terrific. She keep me in the loop with my service needs and did her best to save me money on my repairs. Overall great experience. Cassie was terrific. She keep me in the loop with my service needs and did her best to save me money on my repairs. Overall great experience. More

Very accommodating and courteous! Cassie was extremely helpful in getting my BMW serviced. Communication was excellent! She was very attentive, accommodating and courteous! Kept me wel Cassie was extremely helpful in getting my BMW serviced. Communication was excellent! She was very attentive, accommodating and courteous! Kept me well informed as to issues and progress. More

Was able to get the car in relatively easy and quick. The lady (Cassie) on the phone was very attentive to my needs and concern. Was able to get in and out pretty quickly and the communication between the ti lady (Cassie) on the phone was very attentive to my needs and concern. Was able to get in and out pretty quickly and the communication between the time it was completed was phenomenal (text is great, as I am in meetings all day). More

Frosting on the cake Driving a new BMW is a pleasure and the fact that BMW Westlake goes out of its way to make the experience seamless as they inform, educate, and assist Driving a new BMW is a pleasure and the fact that BMW Westlake goes out of its way to make the experience seamless as they inform, educate, and assist you makes this a truly wonderful event. Aaron Moon and Kelly Cavanaugh were attentive and so proactive and Justin and Ian were there to answer every question. Thank you, Donna Levine More