BMW of Westlake

These guys are great! I’d get more cars from them but am short on garage space. Steve’s patience (it takes me a while to decide what I want), Dan’s willingness to learn new tricks, and Adam’s interest and f short on garage space. Steve’s patience (it takes me a while to decide what I want), Dan’s willingness to learn new tricks, and Adam’s interest and flexibility make this one of my favorite places. More

Great experience leasing my first BMW Had an excellent experience leasing a new BMW M235i. This is my first BMW and the staff made it easy and fun from the beginning of the process to the Had an excellent experience leasing a new BMW M235i. This is my first BMW and the staff made it easy and fun from the beginning of the process to the very end. I would definitely recommend this dealership and look forward to dealing with them in the future! More

We recently purchased a 2017 BMW X3. We are very pleased with our experience at BMW of Westlake. The staff was friendly, knowledgeable and very informative. We felt we were given a fair price and would def with our experience at BMW of Westlake. The staff was friendly, knowledgeable and very informative. We felt we were given a fair price and would definitely consider BMW of Westlake for our next purchase. In particular, Ken Delk was extremely professional and we never felt pressured to purchase a vehicle. Ian Filo was very patient with and extremely knowledgeable about the vehicle and it’s functions. He is a true “genius”! The Business Manager, Mike Niedzwiecki was very friendly, well prepared and thoroughly explained all of the documents we were signing. Thank you to BMW Westlake! We will definitely recommend BMW Westlake to our friends and family. More

I had a problem that was causing one of my tires to thump when I was driving to BMW Middleburg Heights for another reason. They quickly discovered that my tire had picked up a clump of road tar. They cleaned when I was driving to BMW Middleburg Heights for another reason. They quickly discovered that my tire had picked up a clump of road tar. They cleaned it off quickly and efficiently. I always get good service from this dealer More

Great experience John was professional, knowledge and easy to work with. He made the experience of buying a car easy and fun. Would highly recommend John and the Wes John was professional, knowledge and easy to work with. He made the experience of buying a car easy and fun. Would highly recommend John and the Westlake BMW team. More

Ken Delk handled the car leasing experience very professionally and was very responsive and accessible. He exemplifies professionalism and courtesy. Well do handled the car leasing experience very professionally and was very responsive and accessible. He exemplifies professionalism and courtesy. Well done and thank you. More

Excellent transaction. Our sales consultant was fantastic. She spent considerable time locating the exact vehicle I wanted and then offered me fair terms. Great people. fantastic. She spent considerable time locating the exact vehicle I wanted and then offered me fair terms. Great people. More

Excellent experience again Ken is always very professional and attentive to our needs. I highly recommend him and this dealership. This is our 4th car from them and there will Ken is always very professional and attentive to our needs. I highly recommend him and this dealership. This is our 4th car from them and there will be more. More

Fantastic service. I always get taken care of quickly and accurate. The service is done well and there is never any issues. Great place to take your bmw accurate. The service is done well and there is never any issues. Great place to take your bmw More

The salesman, Robert, was fabulous. He did a great job and even picked me up at the train station. Awesome guy and very knowledgeable. The Porsche 911 I purchased was in good shape but as with all used c and even picked me up at the train station. Awesome guy and very knowledgeable. The Porsche 911 I purchased was in good shape but as with all used cars, never perfect. That is to be expected. I love the car though :) However, they got the car inspected at a Porsche dealer in the area. There were some things that needed to be addressed. The serpentine belt was squeaking and starting to shred so it was replaced. Upon driving the car back to Illinois, the noise came back. Upon inspection by my shop, it was confirmed that the repair done by Porsche was misdiagnosed. The cause of the belt noise and fraying was a worn alternator pulley. I was told I would be getting a refund of $300 for this but am still waiting for it to this day. It’s a shame the same part had to be replaced twice within a one week span. I’m happy with the car and with my salesman man, but think some communication would have been nice on the part of management. More