BMW of Westlake

Efficient, pleasant staff, Pleased with sales personnel, Nez Feraj, Genius Ian Filo and all the other staff I worked with on picking up my new X2. Genius came to my home and syn Pleased with sales personnel, Nez Feraj, Genius Ian Filo and all the other staff I worked with on picking up my new X2. Genius came to my home and synced the car to the Genie garage door opener when we could not manage it. Love the car and the dealer. More

I reviewed this earlier but Jerry Mancini was amazing, the whole experience was top-notch I would recommend to all my friends and I have a new dealer in Ohio. Thanks again Jerry for all your help and your the whole experience was top-notch I would recommend to all my friends and I have a new dealer in Ohio. Thanks again Jerry for all your help and your professionalism More

Not important Dealership seemed like they were too busy to deal with me and my purchase; not willing to negotiate to get to the price/payment I wanted. The salesma Dealership seemed like they were too busy to deal with me and my purchase; not willing to negotiate to get to the price/payment I wanted. The salesman knew I needed a car because I had recently sold mine, so he knew I had to purchase something, and, because of credit issues, knew I was going to buy there. He did eventually return calls and did return emails. He tried to keep me up-to-date, but just seemed like they were too busy, even in a pandemic, to deal with me and my small purchase, I'm sure, compared to new cars they had to sell. More

Jerry was fantastic! He made purchasing the car from 2+ hours away (during a pandemic!) easy! I would highly suggest that anyone interested in purchasing a car from BMW of Westlake, contact him! hours away (during a pandemic!) easy! I would highly suggest that anyone interested in purchasing a car from BMW of Westlake, contact him! More

Gotta give it to my salesman Greg Kasmer and the sales support team who did a great job. I’m an out of state buyer and was able to do the whole process remotely. Vehicle was delivered via covered car ca support team who did a great job. I’m an out of state buyer and was able to do the whole process remotely. Vehicle was delivered via covered car carrier. Pretty seamless. I got a fair deal on the Used Porsche Cayenne GTS I bought. The vehicle was in excellent condition and perfect working order (just as advertised). I highly recommend. More

Working with Ken was Easy. Leased my X5 from BMW of Westlake back in 2017. Ken contacted me about my lease expiring and asked what I wanted to do. Since I liked the car and Leased my X5 from BMW of Westlake back in 2017. Ken contacted me about my lease expiring and asked what I wanted to do. Since I liked the car and it was low mileage (And a diesel which is no longer available!) he presented me with two options: buying outright and buying it as a CPO. After further discussions, I decided to pay the additional to buy it as a CPO. Ken was very professional and working with him was easy. My experience with Ken and BMW of Westlake was very good. More

I’ve had repeated issues with my car, with the service light being on. After repeated visits and 8 total days in the shop? The issue was never resolved. The last time it was in, the plan was to “try” light being on. After repeated visits and 8 total days in the shop? The issue was never resolved. The last time it was in, the plan was to “try” something that “might” work at a cost of $1500. I’m now having my service done elsewhere. More

OUTSTANDING!! I purchased an i8 sight unseen over the internet from BMW of Westlake, OH. Live in Florida, so this was a unique and very new experience. Jerry Mancin I purchased an i8 sight unseen over the internet from BMW of Westlake, OH. Live in Florida, so this was a unique and very new experience. Jerry Mancini was my salesperson. ABSOLUTELY AMAZING!! From start to finish: knowledgeable, kept in touch (Email and text), and gave me the best price possible. Today Jerry hooked me up with Ian, the i8 Genie--in the past, I've had a Genie, in person at the dealership, guide me through the car I just purchased--Ian took me on a cell-phone guided tour for almost one hour (I was sitting in my i8 in Florida, and he was in the showroom i8 in Ohio!). And, if I have any additional questions (like, hey, I love sports cars but I didn't know how to "plug" this one in!!), I have both Jerry's and Ian's personal cell number. Can't underscore enough what an amazing and personal experience buying this car was--and during the COVID-19 pandemic. Recommend BMW of Westlake without reservations! More

spent over $1k and didnt even get a car wash. service isnt what it used to be. there is no compariosn to service at bmw cleveland. isnt what it used to be. there is no compariosn to service at bmw cleveland. More

Very disappointed charges on the high end above my budget of 2 lights out on back of car and lighter fuse replacement oil change l was okay with with a grand total of $318.23 and l made a mistake by going he of 2 lights out on back of car and lighter fuse replacement oil change l was okay with with a grand total of $318.23 and l made a mistake by going here feel l got ripped off my car mechanic would of charged $20 per light l come to you for years probably will not ever come again might let my attorney know. Lemon Law does exist. More