BMW of Westlake

Everything was easy. It was hassle-free. The salesperson (Ken Delk) was great. Everything happened as it should have. Our "genius" - Justin - was also great in explaini It was hassle-free. The salesperson (Ken Delk) was great. Everything happened as it should have. Our "genius" - Justin - was also great in explaining the workings of the car. More

Excellent experience I was impressed with their professionalism. Very polite and friendly as well. The purchase process went smooth and they went through the instruction o I was impressed with their professionalism. Very polite and friendly as well. The purchase process went smooth and they went through the instruction of all features that the car has to offer. More

Great experience Friendly, knowledgeable staff. Low pressure and honest. They put a tiny ding in the paint on the bumper taking the car out of the showroom. Barely no Friendly, knowledgeable staff. Low pressure and honest. They put a tiny ding in the paint on the bumper taking the car out of the showroom. Barely noticeable. They could have easily not mentioned it and let me go. Instead, they owned up to it and are, of course, fixing it. More

Great deal on lease This dealership is very professional and I had a great experience leasing my first BMW. Everything was explained thoroughly, my car was perfectly clea This dealership is very professional and I had a great experience leasing my first BMW. Everything was explained thoroughly, my car was perfectly cleaned before picking it up and I feel like I got a great deal. More

Recent purchase of BMW X3 I started looking for a BMW X3 online beginning in Spring 2017. I first visited BMW of Westlake in July 2017. I met with Jerry Mancini and told him w I started looking for a BMW X3 online beginning in Spring 2017. I first visited BMW of Westlake in July 2017. I met with Jerry Mancini and told him what I was looking for. I was very particular in that I wanted a white X3 with a black leather interior. It needed to have heated seats and steering wheel, moon roof and back up camera. They did not have one on the lot at that time so my search continued. During this first visit I was very impressed that Jerry thought he knew my boyfriend, even though he had never been to BMW. Jerry knew him because my boyfriend's dad had bought two cars from BMW the previous year and Jerry remembered him, even though he was not the sales person. It made me feel as if the sales people at BMW of Westlake were not just trying to get a sale, they truly cared and remembered the people who came through those doors. The months continued and so did my search. I visited Jerry a couple more times to discuss possibility of leasing and to ask his advice about a car I had found in New York. Each time he was extremely helpful and full of information. Each time a white X3 with a black interior came into the store, Jerry would call me. He would call me even though he thought that car was out of my price range or too high on miles just to let me know and make the decision. I really appreciated that. Finally in November my car came onto the lot! I was the first person to be called about the car. It was exactly what I had been looking for (and turns out even better and had more things that I hadn't been looking for, but really enjoy.) I am thrilled to finally have the car I've waited so long for. Once I went through the buying process I met with Mike in Finance. He walked me through the buying process and never once pressured me to buy any "extra features" When I decided I wanted to have the tire package, he even gave me a discount because it was my first BMW! He could not have been more helpful explaining all the paperwork I was signing. Through this process I spoke through email, on the phone, or in person with many many sales people. Several nagged me about cars even though I was detailed about what I wanted. Others pressured me to put down a deposit. And others I felt just wanted the sale. I never once had this negative experience with Jerry, Mike, or BMW of Westlake. Jerry never nagged me or pressured me. He waited until what I wanted came in and then he would contact me. Even when I knew I wanted this car he did not pressure me to put down a deposit immediately. I could not be happier with my new car or my service at BMW of Westlake! More

First Rate Experience The experience I received in looking for and ultimately purchasing my new X6 was 2nd to none. Without question would I recommend this dealership an The experience I received in looking for and ultimately purchasing my new X6 was 2nd to none. Without question would I recommend this dealership and work with Howard Schneider again on a future purchase. Howard's attention to detail through this process was great and he was extremely patient as he guided me through the available models as I looked for the "right one". A big thanks to the rest of the team (Mike and Nez) as they helped my finalize the purchase transaction as well as educating me on the many features on my new vehicle. Thanks again to all! More

Fantastic Dealership I have purchased a X5 previously and leased a 440i Gran Coupe most recently. I have had great experiences on both occasions. They have a very large I have purchased a X5 previously and leased a 440i Gran Coupe most recently. I have had great experiences on both occasions. They have a very large inventory of cars and they were able to work with me to find mutually beneficial deals. From working with my sales representative, Ken Delk, to completing my lease transaction with Mike Niedzwiecki, and going over the intricacies of my new BMW with Ned Lieb, it was a pleasurable experience. I can recommend this BMW dealership to anyone! More

Great customer service by Howard Schneider Howard was so helpful when finding the perfect model for me. He even worked with me on his day off to secure a vehicle I wanted. I appreciated all his Howard was so helpful when finding the perfect model for me. He even worked with me on his day off to secure a vehicle I wanted. I appreciated all his help and how easy he made the sale for me. Thanks so much Howard! More

The BEST salesperson ever Q was exceptional and patient. Q and Steve have great teamwork. Not once did I feel pressured. I will return again when it’s time to get another vehic Q was exceptional and patient. Q and Steve have great teamwork. Not once did I feel pressured. I will return again when it’s time to get another vehicle. I will definitely recommend all my family and friends to the Middleburg Hts BMW dealership. More

FIRST CLASS OPERATION Never even knew BMW of Westlake existed till a month ago when I spotted a CPO car. Every stage of the process was conducted in a professional manner. Never even knew BMW of Westlake existed till a month ago when I spotted a CPO car. Every stage of the process was conducted in a professional manner. Ken Delk (Senior Sales) is great guy, he was never pushy. Answered all my questions and obtained the records i wanted promptly. Although we came 15 minutes to close,he took his time and let us go for a long test drive. Very professional during the evaluation of my trade in. I would definitely work with him again. Naz Faraj (product Genius) showed everything we needed to get familiar with the car very quickly. His knowledge about the car was amazing. He is a walking operator's manual!! Overall definitely recommend this dealership!! More