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BMW of Westlake

Westlake, OH

Overview
Employees
Reviews
Vehicles
4.8
5,274 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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24690 Sperry Dr

Westlake, OH

44145

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Showing 5,274 reviews

January 18, 2021

Amazing place I will definitely come back again the work I need done got completed in a very timely manner the people here are awesome 5 stars More

by JUZTYY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Gufreda
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Jan 18, 2021 -

BMW of Westlake responded

Thank you for your business and this review. We're happy to hear Christian and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 18, 2021

Friendly helpful staff. I was well informed every step of the way. It was an easy and enjoyable experience. I will continue to use them for all my BMW needs. More

by BRIANJDRESSLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cassie Thadeus
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Jan 18, 2021 -

BMW of Westlake responded

Brian, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance with your BMW needs.

January 16, 2021

Greg did a great job working with me and getting me into my next car. Very easy to deal with and no high pressure sales you get from other used car salesmen. I'll definitely be referring people to him in More

by ERICZ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Walker, Greg Kasmer, Steve David
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Jan 17, 2021 -

BMW of Westlake responded

Thank you, Eric! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Greg met your expectations. We hope you enjoy your new purchase! Thank you again for choosing BMW of Westlake, we look forward to having you as one of our valued customers for many more years to come!

January 16, 2021

Greg K. was very friendly and everything went smooth .I Greg K. was very friendly and everything went smooth . I bought already 2 cars from him and I really like talking and dealing with him. Very profess More

by MCSGHILEZAN
Customer Service
Recommend Dealer
Yes
Employees Worked With
Dan Walker, Steve David
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Jan 17, 2021 -

BMW of Westlake responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Greg! Congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

January 15, 2021

Absolutely a wonderful experience with Jerry Mancini. Easiest car buying experience we have ever had. It was a no pressure purchase, gave us above our expected value on our trade in. We will be back! More

by Seth Gasche
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2021 -

BMW of Westlake responded

We are very happy that Jerry provided you with such a positive experience! Congratulations on your new purchase, Seth! We sincerely value your business and look forward to your next visit.

January 14, 2021

Very nice dealership, fast and friendly top notch . Never had to come back for the same service it was always done right the first time. Thank you James More

by JAMESHENLEY007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron LaPorte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Czaplenski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cassie Thadeus
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Jan 14, 2021 -

BMW of Westlake responded

Thank you so much, James, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at BMW of Westlake. Please don't hesitate to reach out if you need anything else.

January 14, 2021

John was great. Everything just went smooth and easy. Brought the 2 cars I considered inside out of the cold and wind. Mike was great with all the financing paperwork. More

by RADVEY
Recommend Dealer
Yes
Employees Worked With
John Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Palmer
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Jan 14, 2021 -

BMW of Westlake responded

Here at BMW of Westlake, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with John, and it was a pleasure having you at the dealership. We appreciate your review and your business!

January 13, 2021

Cassie was Great - As Always... got in & out quickly, Cassie was Great - As Always... got in & out quickly, She kept me informed as to progress --- - The repair done right.. no issues. gotta love ' More

by STOWBUDDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus
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Jan 14, 2021 -

BMW of Westlake responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing BMW of Westlake.

January 11, 2021

Fast and no worries simply good thanks for you help I be back soon I will need tires soon just waiting to safe some money More

by JACAS68
Price
Recommend Dealer
Yes
Employees Worked With
Don Cepek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Czaplenski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cassie Thadeus, Jim Strunk, Nate Lieb, Christian Gufreda
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Jan 12, 2021 -

BMW of Westlake responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing BMW of Westlake, we look forward to having you as one of our valued customers for many more years to come!

January 10, 2021

Excellent service department. Cassie is very helpful. Prices were about what would be expected for a dealership. Friendly service staff. Great to deal with. They do great work. Thank you. More

by ANDRZEJU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus
Report | Print
Jan 10, 2021 -

BMW of Westlake responded

Hello, We are very happy to have provided you with such a positive experience working with Cassie! We sincerely value your business and look forward to your next visit.

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