BMW of Westlake

Great First BMW Experience I really enjoyed the entire sales experience. Ken was extremely professional. He was knowledgable and most helpful getting us a fair price. I will be I really enjoyed the entire sales experience. Ken was extremely professional. He was knowledgable and most helpful getting us a fair price. I will be returning next year to purchase another BMW. More

Loving my 3 series 328i x-drive! John Caruso and the sales staff at BMW of Westlake were courteous, knowledgeable and very helpful. I would recommend your dealership to my friends. John Caruso and the sales staff at BMW of Westlake were courteous, knowledgeable and very helpful. I would recommend your dealership to my friends. After more that nine years as a Mercedes fan, John was able to patiently help assist me in my decision to make a change. I am welcoming this change and look forward to the fun of driving this vehicle. Thanks again John and to all those at BMW of Westlake!!! More

Great Expereience for 1st Time BMW Purchase I had a great experience at this dealership. It was my first BMW purchase, and they made it personal, easy, and stress-free. The staff explained ever I had a great experience at this dealership. It was my first BMW purchase, and they made it personal, easy, and stress-free. The staff explained everything in its entirety. The Genius service was extremely helpful by showing me all the features of my car. I would recommend this for new and old BMW purchasers. More

'Great team of Sales reps..' Great staff they made it all happen for me after losing all hope. Couldn't get the car I wanted but they gave me other options that were great choices Great staff they made it all happen for me after losing all hope. Couldn't get the car I wanted but they gave me other options that were great choices for get prices. Settle on a deal with the help of Q (one of the Salesmen) at BMW Middleburg Hts. Overall a great job i love my new car & will continue to do business with the dealership. More

Professional, honest and kind staff Q is a wonderful sales rep- very professional, kind and honest. The car purchase was a smooth process (although somewhat lengthy)! I would recommend t Q is a wonderful sales rep- very professional, kind and honest. The car purchase was a smooth process (although somewhat lengthy)! I would recommend this dealership to anyone looking for high quality cars with high quality sales service. More

Professional Ganley BMW does an excellent job delivering value, service and professional insight. The after sale follow-up is comprehensive and the entire process Ganley BMW does an excellent job delivering value, service and professional insight. The after sale follow-up is comprehensive and the entire process is a pleasure. More

Trusted and honest salesperson, great internet experience This dealership is fantastic. I have been buying BMW's for over 25 years and have had many experiences at many different dealerships. I live in Califo This dealership is fantastic. I have been buying BMW's for over 25 years and have had many experiences at many different dealerships. I live in California and had been looking for a particular color combination and options on a Z4 for for several months. Once day I found the exact car I had been looking for online at BMW of Westlake. Living on the West Coast I was very hesitant to try and purchase a car from internet pictures and phone calls sight unseen. I contacted the internet sales department and spoke to Tom Zito. Tom was incredibly helpful. He spend probably hours of his time answering specific questions and sending me detailed pictures of every aspect of the car I was interested in. He understood I was hesitant and nervous to spend so much money on a car I coudn't see in person. After a week of talking and asking questions I decided to move forward. I was so pleased to find the negotiation process, financing, and even shipment of the vehicle out to California to be easy and painless. I felt I got a fair deal and didnt have to deal with sales tactics and difficulty other dealerships usually give you when they know they have something you want. Once my car arrived it was better than I expected! Everything was exactly as Tom had explained and there were no surprises. Tom even took care of the licencing of my car in California all the way from Ohio. This was a 5 star experience from start to finish. If you are looking for a new or used BMW give BMW of Westlake a call. More

Why I went with BMW Felt most comfortable with BMW than any other brand. The dealership was no pressure and not snotty. My salesman, Steve M, is the best. I looked at Aud Felt most comfortable with BMW than any other brand. The dealership was no pressure and not snotty. My salesman, Steve M, is the best. I looked at Audi, Mercedes, Volvo and finally BMW. My salesman listened to what I wanted and didn't try to steer me to anything else. I would recommend Steve M to anyone looking to buy a BMW. The whole process was actually fun and though it always takes time to finish the final paperwork and such, everyone at BMW Westlake made it easy. More

First BMW Good experience with BMW of Westlake. Worked with Steve who was knowledgeable and took time to explain many of the features of the 535ix. Would recom Good experience with BMW of Westlake. Worked with Steve who was knowledgeable and took time to explain many of the features of the 535ix. Would recommend this group for anyone looking to buy or lease a BMW. More

Incredibly thorough! The salesman Steve Mihalic was very courteous, helpful and knowledgeable. His experience and expertise in his field was obvious. I completed the maj The salesman Steve Mihalic was very courteous, helpful and knowledgeable. His experience and expertise in his field was obvious. I completed the majority of the transaction over the phone and internet. It made for a smooth delivery of the vehicle I was purchasing. The vehicle upon pickup was just as it was explained in the advertisement on the internet and verified over the phone with the salesman. There was no long delays in any aspect of the transaction. I would highly recommend this dealership in choosing which one to buy a vehicle from. Everyone I encountered while I was there was kind and attentive. Thank you to the great staff for everything. More